Hotel El Ganzo

Great service and excellent food! Very impressed with the hotel. All the staff at the hotel and restaurant were friendly!

After our previous visit we thought we’d give it one more try. The previous general manager was gracious to comp us one night if we’d return to give them another chance. We arrived with no chips on our shoulders and a positive attitude to enjoy everything El Ganzo has to offer. We booked for three nights and then upgraded to a Master Suite. Very nice large room with a great view. Unfortunately, the first night a loud music was heard very loudly in our suite. Husband walked down to front desk after 11:30 and was told “oh well, here’s some ear plugs. So please be aware of loud noises. Especially if you stay in a master suite at the very end of the property. We were also very surprised to find a 15% service charge is now added to EVERY food and drink charge. We also noticed the overall customer service has gone down. We’d been staying at Hyatt Ziva and there’s no comparison. Staff would walk with their eyes on their phones texting without looking up at all. No courtesy hellos or any “how can we help”. Very disappointing. Lastly, the chaos go get a large van upon departure was almost funny.

Everything about this place was phenomenal from the moment we checked in. Greeted with friendly faces and a delicious welcome drink, immediate help and recommendations from the staff for dinner and activities, and an incredible experience throughout. The rooftop pool staff, specifically Montserrat and Fernando, are SO great! They got to know us, memorized our drink order, and regularly checked on us without being overbearing. Extremely friendly and smiley all the time. Breakfast food at the hotel was incredible, especially the banana peanut French toast. The beach club across the water offers delicious lunch, great views, and access to the beach. If you’re looking for a quality, relaxing, luxurious vacation spot, this is it. 100/10 recommend, and planning to return!

My wife and I had a fantastic stay at Hotel El Ganzo. The hotel is absolutely beautiful and provides just the right atmosphere for a relaxing, yet still lively vacation. Monsterrat and Fernando were both amazing at the rooftop pool and all the other staff members we encountered were also very helpful.

My dad and I visited the hotel the second week of November. We have been coming to the area for almost fifteen years, and have stayed at many hotels and fished out of the marina. Over the last few years, my dad stayed at the Hotel Ganzo with my cousin, and uncle, and my mom for their anniversary. This was my first time at the hotel, and I was blown away by the incredible food and serene beach. The head chef here has an incredible track record in the culinary world! The service is always spectacular. The Wednesday night flamenco show featured awesomely talented performers, and was really captivating. The room is clean and comfortable, and was turned down daily. For fishing, the $15 lunch boxes and free morning coffee are very good, and are always ready to grab on the way to the marina. It is a one block walk to your boat. My very few complaints are that while the beers are well priced, the cocktails are very expensive, and they don’t have a happy hour like the hotel across the street does. Also, on our last day we woke up an hour and a half later to find that at 6:30am they take away the free black coffee for the fishermen and charge $4 for a cup. It’s a small thing, but it felt like getting nickle-and-dime(d).