JW Marriott Los Cabos Beach Resort & Spa

We had an absolutely wonderful stay at the JW Marriott Los Cabos and were so impressed by the level of service from the moment we arrived. There was a small issue upon arrival that the team handled incredibly well and with such kindness. They went above and beyond to make things right by upgrading our room and offering complimentary buffet breakfast, which we truly appreciated. Throughout our stay, every member of the team we interacted with was warm, attentive, and genuinely helpful. I also want to give a special mention to the team for their help even before we arrived. I was planning a few birthday surprises for my husband and they were wonderful about helping me coordinate decorations in the room. They also provided restaurant menus in advance so I could plan around my dietary restrictions. As someone who is gluten-free, dairy-free, and meat-free, I was genuinely impressed by the food options throughout the resort. Having high-protein smoothies, fresh and healthy breakfast options, and healthy poolside snacks made such a difference and made dining feel incredibly easy for me. We loved the breakfast buffet and also had a great experience with room service. As a fine art photographer, I was especially taken by the architecture and design of the property. It is visually stunning, and I cannot wait to get my film developed from the trip. There are so many beautiful details and spaces throughout the resort that I found myself photographing constantly. We also loved how peaceful and quiet the resort was. I had heard that the JW Marriott maintains a more tranquil atmosphere even during high season, and that was actually a huge draw for us. We were there to relax, and it was exactly the atmosphere we were looking for. There were just two minor things that I hope the property addresses. First, some of the tiles around the adults-only pool are coming off in fairly large sections. Given how beautiful the pool and its views are, it was a little surprising to see and did give that area a slightly more worn feel than the rest of the property. It seems like a relatively simple repair that would make a beautiful space feel even more polished. Second, we visited in August, and it was extremely hot. Obviously, the weather is completely outside of the hotel's control, and the pools were wonderful for cooling off. The one challenge was that the breakfast restaurant did not have air conditioning and relied on large fans, which was difficult in the August heat and felt a little less elevated than the rest of the property. I imagine the experience is considerably more comfortable during the cooler months. Overall, though, we absolutely loved our stay. The service, food, peaceful atmosphere, beautiful architecture, and attention to detail made it a truly special trip. The team made us feel so well taken care of, and we are already looking forward to returning at a cooler time of year. With a little attention to the pool tiles, this property would be very close to perfect for us. We would happily return and highly recommend the JW Marriott Los Cabos.

Amazing place to celebrate our anniversary! The staff is so attentive and wonderful! Special shoutout to Antonio amazing bartender, Sebastian, Abraham, Leonardo. Breakfast buffet is fantastic as well.

We loved our stay at JW/Casa Maat! My 4 year old daughter especially loved the kids club. She spent 3 days there and the staff was so welcoming, fun and had great activities. Thank you Kids Club staff Sofia, Paula, Karla, and Priscila! We will be back!

# Striking architecture at this JW Marriott We arrived by rental car straight from the airport and were greeted warmly by the doormen, who swiftly valet parked the car for us (included in the nightly rate). We were impressed by the large, soaring lobby. Check in was quick since we had prepaid for our four nights in advance. We made our way to our room on the top floor of Building F. Our ocean view king room was spacious and comfortable, with cold air conditioning, much needed in August. This huge resort looks stunning at night. ## Atmosphere The property feels upscale after dark, with great lighting throughout. In daylight, though, it has a slightly shabby feel. A lot of maintenance is overdue. The adult pool has a serious problem with its beautiful blue tiles loosening and coming away, leaving large expanses of exposed concrete on the pool floor. There are at least eight other pools on the resort, and all of them show the same issue to varying degrees. The decking around the adult pool is a lawsuit waiting to happen, with rotten, cracking wooden slats everywhere. Damaged, unrepaired stonework and woodwork are visible throughout the property. ## Food Very disappointing overall, and far too expensive for the standard on offer. This isn't what you'd expect at 5 star resort. The F&B manager stopped by while we were at one of the pools to ask whether we were happy with the food, and we told him honestly. He invited us to try the BBQ restaurant, which we politely declined, not wanting to spend more money only to be disappointed again. We skipped breakfast entirely, sticking to coffee at the lobby coffee shop, and ate out at night instead, which gave us better food and better value. We had similar issues at the One&Only Palmilla and the Kimpton Mas Olas. It seems to be a trend among SJD resorts, unfortunately. ## Staff The staff were excellent, no issues at all. Christina was a standout. ## Would we stay again? Possibly, as long as the pools are fixed and the food quality improves considerably.

This review is for the Kids Club! From the moment we arrived, the staff was exceptionally warm, welcoming, and attentive, making the kids feel like VIPs right away. The facility itself is impeccably clean, bright, and filled with engaging, thoughtful activities that go far beyond standard daycare—from creative local crafts to fun interactive games that kept the kids genuinely excited to return every day. ​What really sets this Kids Club apart is the incredible care and enthusiasm of the staff. Shoutout to Paula, Priscilla, Karla, and Sofia. They create a safe, nurturing, and incredibly fun environment where kids can make friends and explore, giving parents total peace of mind to relax and enjoy the resort. ​If you are traveling to Cabo with family, the JW Marriott Kids Club is a game-changer. It elevated our entire vacation. This is our second time and the Kids Club is a consistent highlight.