JW Marriott Los Cabos Beach Resort & Spa

Kids club was great! Paula, Karla, Sofia, Yous and Priscilla were fantastic. They were professional and great with the kids.

Do not trust this hotel with your credit card. I modified a reservation to a lower rate room, which they confirmed in writing at the lower rate. Instead of refunding the difference (~$2,000), they manually manipulated my final bill to keep my original deposit. They added a fake 'Room Charge (Manual)' for a date I wasn't even at the hotel = charging me $2,000 for a night I didn't even stay at the hotel! When I emailed them, the Reservations staff blatantly lied and claimed they never do manual adjustments--until I sent them their own receipt showing the word 'Manual' printed right on it. This isn't just bad service; it's fraud. Avoid this sketchy hotel at all costs. It's also way too far away from the actual town anyway - stay somewhere closer, more honest, and more reliable. Then you don't have to spend 45 minutes ubering or driving back and forth from various attractions and sites.

This was my third stay at the JW Los Cabos, and based on conversations with other guests, it’s clearly a place people return to. This year, my four year old son joined me for a father son trip, and thanks to the onsite kids club, we both had an incredible time. Before the trip, I spent a lot of time trying to understand how the kids club worked, so I wanted to share our experience. The kids club is open 365 days a year and offers both half day and full day options for children ages four and up. With the full day option, lunch is included. My son was able to choose what he wanted to eat each day, and it appeared to be the same kids menu offered through room service, the cheese pizza was a big hit. Paula, Gina, Karla, and Sofia at the kids club were fantastic. My son couldn’t wait to spend his days there and asked to go back every morning. While I initially felt a bit guilty not spending every moment together, he genuinely loved the program. It allowed me to enjoy the gym, spa (great place), and adult pool area each day before picking him up in the afternoon, followed by a few hours of swimming together before dinner. The kids club has an indoor playground along with organized activities, and my son came back to the room each day with something new: a tie-dye shirt, tie-dye hat, painted box, picture frame, and more. As others have mentioned, there are some minor maintenance issues, such as loose pool tiles, which I hope will be addressed. That said, the property is incredibly serene, even at full capacity it feels peaceful and uncrowded, making it easy to truly relax.

Our family of 5 had an absolutely delightful visit over New Years! The resort hosted a really fun New Year’s Eve Dinner Party that everyone loved including my teens and seven year old! The fireworks, music, decor and photo stations helped us create family memories that will last a lifetime! I would love to return again with a group of families for the New Year’s Celebration in the future! The staff at this resort couldn’t have been more accommodating. They went out of our way to ensure we had a lovely experience! They went above and beyond to accommodate my unique dietary needs even allowing me to order a meal off menu at the pool. A special thank you to Kevin, and our server at the tranquil terrace who I forgot his name! Another highlight for my seven year old was the complimentary cookie baking class hosted by Celia and the head pastry chef at the resort! We made delicious cookies and got to take them back with us. Everyone from the staff at check in, to the servers at the restaurants we visited, Ruth our maid, and Angel our bellman, went above and beyond to be friendly and make our experience lovely! I would gladly return.

Disappointed in the JW Marriott. We are loyal Bonvoy Members and have stayed at many other JW Marriotts but this one needs some maintenance. Definitely doesn't feel like a 5 star resort. The pools are especially in need of repairs. The exterior stucco shows lots of deferred maintenance as well. The spa lacks the 5 star experience. The return on value was definitely not there for the amount of money they are charging. Unfortunately wont be a return guest.