JW Marriott Los Cabos Beach Resort & Spa

Booked an ocean view room. Had three trees blocking my view, therefore I paid for an ocean room with no view. Went to the lobby three times with no resolution. No one offered to change my room or give me a discount. In the end, I believe the manager gave me 1000 Marriott points. This hotel is very expensive and I would expect better customer service. Also many of the rooms had no Airconditioning. And the gym bathroom was closed. This hotel definitely needs some upgrades. On the more positive note, it’s a very beautiful location. Everyone who works here is very accommodating pools are beautiful. The food is good

We came for 3 nights 4 days with our little girl. The resorts is amazing for families and offered a kids club, which it was my baby’s first time staying at a “daycare”. The staff was just amazing sending me updates and keeping her entertained while me and dad had some time to ourselve at the spa and adults pool. I would most definitely recommend if you have little ones.. thank you Yoana, Paula, Sofia, Karla and Priscilla for making our family stay a great time!!! Would definitely be back

This past weekend, I had the privilege of staying two nights at the fabulous JW Marriott in San José del Cabo for business. The hotel grounds are absolutely immaculate, the rooms are clean and welcoming, and the hospitality from the staff is truly top-notch. I was in need of a special catering order, and Adrian went above and beyond assisting me. Not only did he follow through on every detail, but the end result exceeded my expectations. Exceptional service like this makes all the difference, and I’m already looking forward to my next visit to the JW Marriott San José del Cabo.

Absolutely beautiful hotel! The staff are all exceptionally customer service driven and made our stay that much better. The rooms are beautiful, stayed cool the entire time and have great bathing options. Large tub with stand alone shower. Atherton pools were very family friendly with ledges that kids can walk and play on that extend into the pool and the pool side service was excellent. The kids club was exceptional! My kids (5 & 3) loved going and spending time with the care takers as they were all very lovely and made them feel right at home! They did activities daily from crafts to tye dye shirts, played in the jungle gym and slides, and video games. They even have a cool theatre! We also rented floaties for the kiddos! Great service!

This is our 4th time here. My kids love Paulina and her crew in the kids club, and I love the amazing service (shout out to Luis!) by the pool. My kids painted piggy banks, tye died their own hats, and made a bunch of keychains during our week here. It’s a great place to really relax and it’s really close to flora farms. One thing that really stood out this time was the restaurant manager, Francisco. My younger son took a nasty spill on the morning we were going to fly home. It was quiet and I didn’t know if anyone saw, but Francisco showed up with a popsicle (for both kids to avoid a fight) and later called our room to check if my son was ok. The level of service was great in 2025, but it has skyrocketed in 2026. The addition of evening pajama party for the kids 6-10 is a great addition and we will surely be back.