JW Marriott Los Cabos Beach Resort & Spa

Elier did a wonderful job making sure we enjoyed ourselves poolside. The food is also amazing. A+++

My daughter SAGE who is 3 went to the daycare there called the Nayaa and the staff there really took care of my daughter. She and I really appreciate all the activities arts and crafts ETC... special thanks to PAULA SOFIA KARLA YOIS They really were amazing.

We went for our 25th wedding anniversary. The rooms were amazing and the service was even better. Loved the restaurant variety and the pools were nice! Highly recommended.

We had high hopes for the JW Marriott, but unfortunately the service, particularly from the concierge, Alejandra, was awful. The rooms were beautiful, and Julio at the pool was outstanding. He was friendly, attentive, and truly the only staff member who made us feel genuinely welcome. Unfortunately, our experience with the concierge, Alejandra, was the worst I’ve had after staying at more than 10 resorts in Cabo. She was unhelpful, dismissive, and at times genuinely rude. We were explicitly told breakfast was complimentary, and our receipt was even stamped as free, which we had both the receipt and a photo as proof. However, at checkout, we were told we owed for those breakfasts. Having to dispute charges that had already been documented as complimentary was incredibly frustrating and left us feeling misled. To make matters worse, we were locked out of our room on the morning of our departure. It took an unreasonably long time for staff to get us new keys, causing us to miss our scheduled taxi to the airport. Instead of taking responsibility for the delay, the hotel attempted to charge us additional fees because we missed the original taxi reservation, adding unnecessary stress to the end of our vacation. Overall, it felt like the hotel was constantly trying to nickel-and-dime guests rather than provide the level of service expected from a luxury resort. That’s especially disappointing considering the price we paid. It’s unfortunate because the property itself is beautiful, and we genuinely would have returned. However, the poor service—especially the concierge experience—was enough that we will choose a different resort on our next trip to Cabo.

Service in the spa is amazing. Their only weakness is the front desk staff who is honestly a little cold and unfriendly. Everywhere else they shine brightly. Reading other reviews, it seems consistent that the front desk and check in group are not very warm and welcoming. Maybe something to look at.