JW Marriott Los Cabos Beach Resort & Spa

As you plan your stay, please do consider other reviews. This one is based on a VERY short stay. I got in last night after the dinner hour and departed just after breakfast. Not much time to get the total picture. But what I did see was an outstanding staff. Friendly, helpful, and everyone I encountered seemed to have a real good command of the English language - which is impressive. Being slow last night, I was upgraded to a premier room, a shame I didn't have the time to enjoy it. Fantastic shower. The breakfast buffet was $30, and it was also quite good. As to the facility itself, there is a lot of concrete. The walkway between the hotel rooms and the ocean resembles more of a parking garage structure, then a hotel. It is all very clean, and the upkeep is great, but so many high walls to obscure your view.

Just spent 10 days here at the end of a 4 week holiday. I had been very impressed with the reviews of this resort and this was why i had booked to stay here. Did it deliver? Yes absolutely! Is it "remote"? Well yes but that is what i wanted to be able to chill out and read books and feel pampered. The staff were so attentive and couldn't do enough to make my stay memorable. Thank you Lorena (in the deli) for your smiles and delicious coffee every morning. All of the staff around the pool (adult) were very friendly and always made sure i had everything i needed. The hotel was only about 50% occupied so it was wonderfully quiet. I had a wonderful room on the 4th floor of building F with great views of the ocean. Building F is as far away as you can be from the children friendly side of the resort -although I hardly saw any children at all. The only thing to be aware of….. there is a regular shuttle service into San Jose for $3 and then you need to get a taxi back for $20 but…… be careful that you get directed into the designated shuttle vehicle rather than accidentally being directed into a regular taxi (they look exactly the same) as i did and find that the driver charges US$30 on arrival in San Jose about 10 mins away!! Very annoying but "one of those things" caused by a series of misunderstandings. Beautiful hotel - quite austere in architectural design but loved the connection with the natural surrounding and the strong connection with art and design. The library was stunning! Can highly recommend

This is the greatest Marriot property and staff, my wife and I have ever experienced. We have been traveling for over 30 years and let me tell you it is nicer than any Ritz, Four Seasons and Waldorf we have stayed at. Luis and Kristella at check in were friendly and perfect. I was upgraded as a Platinum member to the most beautiful room I have ever had. Horacio and Angel were great bellmen with excellent directions. Carlos was the best pool waiter I have experienced, great sense of humor. Marco Garcia was our pool attendant, the nicest young man you will ever meet! We were going to go to Costa Rica for our 29th wedding anniversary in Late October but were so impressed with the JW Los Cabos we will be returning to celebrate our anniversary there. This is my first trip advisor review, Thank you JW! Regards Thomas

I have lifetime platinum status with Marriott, which means I travel and spend a lot of nights at Marriott hotels. I was really, really surprised at the J.W. Marriott Los Cabos, which is nicer than many Ritz-Carlton hotels. Negatives: 1. Transportation options are really bad. I rented a VW Passat from Hertz for about $20 a day, including insurance. My cousin spent about $30 on a taxi from the airport (paying in Mexican currency) while a friend spend $70 on a taxi from the same airport (paying in U.S. currency). This was the biggest complaint. 2. Bad treatment of Marriott platinums. I have lifetime platinum status. My cousin has platinum status. My friend also has platinum status. None of were upgraded, despite there being several higher categories of rooms available during our stay -- including suites. The front desk LIED saying resorts don't have to upgrade. Marriott's upgrade policy does not make an exception for resorts. The hotel was at no more than 30% occupancy. It could have easily provided a nicer room or given us a coupon for a free breakfast or glass of wine as an appreciation of our Marriott lifetime platinum and Marriott platinum statuses. 3. Inconsistency. Yes, the hotel is immaculate. But the service can be inconsistent, especially the housekeeping. Some day my toiletries were not replaced. Other days they were not replaced in the morning but fully replaced during evening turndown service. 4. No free coffee. I was charged $2 per coffee. That's just stupid. I've never stayed at a Marriott hotel without free in-room coffee. 5. Design flaws. The hotel's architecture and design is beautiful, but there are flaws. The electronic sensor-controlled sinks in public bathrooms can be difficult to operate. There aren't enough bathrooms by the pools. The one bathroom that is underneath the pool was horribly located and smelled like a sewer. The doors to meeting rooms and the gym were difficult to open and close. The gym had no functioning air conditioning. Inside my room, there were too many light switches. Also, the lighting in the bathroom -- especially the mirror -- was not bright enough. The electrical outlets on the nightstand were few and far between for such a new (2015) hotel. Positives 1. Service. Despite housekeeping inconsistency, the rest of the staff were excellent. It may have been the low-season but the staff were everywhere. The ratio of staff to guests is great. Jorge at the pool restaurant was really good. 2. I enjoyed the food, but wished there were more dining options. 3. The location is beautiful, even if some of the ocean and beach are obstructed. 4. Yes, there are major transportation issues associated with this hotel, but its remoteness is also appealing for those who truly want to vacation and get away from everything.

We just had a great stay at this property to celebrate my wife's birthday. The property by itself is amazing. It is not huge in size / spread and the location is not the most ideal (views / access to the ocean) but the facilities are top notch. There are some 6 different pools to enjoy and they are all maintained immaculately. The hotel staff was very efficient and quite friendly. We were also quite impressed by the spa facilities. We were upgraded to an ocean-facing deluxe room which was nice and comfortable. Both the restaurants on this property deliver good food and experience. Here is what is stopping me from giving this a 5/5 ... 1. The spa treatment prices are ridiculously high esp. for Mexico. We were surprised / shocked to the point that we did not feel like getting any treatments... !! 2. Hotel shuttle service is a joke. There are only 4 set times to go to San Jose Del Cabo and they charge $5/person for it but it is only one way (how do you expect me to come back!!!??) ... Taxis cost ridiculous $20/each way for a 10 min ride. So if you want to go to the nearby town for a meal, add $40 to your meal costs !!!... Quite annoying ... 3. There is only 1 proper sit down restaurant option available for dinner (the other serves only breakfast and lunch) .. For a resort of this caliber that seems highly inadequate. Overall, a solid good experience and gets a 4 out 5 score but management should take a note of the shortcomings outlined above.