JW Marriott Los Cabos Beach Resort & Spa

Our time here was great from beginning to end. The entire staff was extremely friendly and helpful. This was the best service I have received in some time, and potentially ever. The only downside was driving through the countless traffic circles to get to the property. Once you are there though it is all great. You walk into a large open hallway with striking views of the ocean. All of the common areas are beautiful and nearly all have great views of the ocean. Our room was amazing. We had a corner suite with a large balcony looking directly at the ocean. The bathroom had a great soaking tub and even a fantastic shower. The bed was comfortable of course. There were limited options on the television since it was mostly in Spanish, but that is not a problem at all. There are several pools so we never had to fight for space, even when we came down late. We spent all of our pool time at the adult pool. It was peaceful with an infinity edge overlooking the ocean. There is a bit swim up bar. We never had to use it though because the staff was so attentive. They were on top of everything. We ate a few times in the pool and were happy with the food. We ate at three of the restaurants on site and were quite happy with them all. Again the staffs were attentive, and so friendly. The spa was nice and peaceful too. I spent some time in the sauna, hot tub and the ever so peaceful soaking tub. We were in town to celebrate my wife's birthday. I let the staff know before arriving and they came through frequently. Nearly everyone of them wished her a happy birthday and several times she was given cake or cheesecake to celebrate. We have stayed in many hotels all over the world. I can honestly say this was some of the very best service we have ever experienced. We will absolutely be going back.

We loved this experience. The entire staff was amazing. They were attentive and thoughtful. The accommodations were top notch, all the food we ate at any of the restaurants and poolside was great, and I cannot think of a single complaint. The water is not swimmable at the beach due to the undertow, but who cares? We had five pools, and a great balcony with a view. What a gorgeous property, with wonderful people working there.

My wife and I spent 6 days here last week and it was great. I paid with Marriott points and received a meat/cheese plate and bottle of wine as as a welcome gift. At over $60 on the room service menu this was a great value. The room was comfortable well decorated and it worked very well having the mini bar drinks removed and filling it with our own drinks from the local market. Only con to the room was some water damage near the ceiling on the wall to the bathroom. The gym was good for a hotel gym. It has all of the needed equipment for a week away and a great spin room. The beach is as advertised, unswimable, though has a huge wake that is amazing to watch and since we knew in advance the beach was dangerous to swim it was fine, though I would be annoyed if I had not known. There are plenty of pools and they are positioned with oven views and set up for different experiences, i.e families, drinking, lounging. Service was as expected for a high end hotel, unbeatable. The attendants moved our sun umbrellas, served perfect drinks and generally went far beyond expected service. A basic beer was $8 which is pricy but for the same price you can ask for local craft beers such as Baja Brewing and the price is not much more than any bar in Denver where we live. Overall we have done all inclusives that provide more food and drinks for less money. This is better, especially if you prefer a more authentic experience than Cabo San Lucas. We speak Spanish and were able to go to town and buy drinks in local bars for $1.25 and chat with locals which was fun. Would go back in a second, even if we had to pay with cash instead of points,

Property is stunning! My friends and I came here to have a day at the spa for my birthday and My expectations were definitely exceeded! I come to Cabo/San Jose 5+ times a year and have been to many Spas here at various resorts. JW Marriott is bar none the very best! Treatments and technicians are excellent. The facilities are outstanding- salt steam 2 pools, sauna, cold tub, hot tub etc....if you love a great a great spa you'll love it here.

We have been going to Cabo for 15 years (and to various other areas of Mexico for 40). We arrived in Los Cabos 5 days prior to checking into the JW Marriott. The first resort we stayed at was new to us and located on “divorce beach�. Turned out to be FABULOUS! Anyway, the reason we stayed the remaining 6 days of our trip at the JW was due to several reasons. One, I am a Platinum Marriot Award customer, two, the hotel is in San Jose Del Cabo where my husband had been wanting to check out for several years and three, to celebrate our 27th wedding anniversary. After 5 perfect days in Los Cabos trolling around the marina, fabulous food options, and you can’t beat a $1 Negro Modelo on draft, we left for the JW. Prior to leaving, I had emailed the JW to find out options for the best way for us to get from Los Cabos to the hotel. I was told to take a taxi. I was a bit surprised that no private car service was offered (on our dime of course) but hey, I love $1 beers so clearly I am not that high maintenance! Upon our arrival at the JW, we were greeted by a gentleman who assisted my husband with our luggage then another man came out with a clip board and asked my name. He said I was not on his list. I told the second man, in my 1980s college Spanish, that I would check inside with registration. After finishing registration and while we were being given the layout of the hotel, you can imagine my surprise when the “Platinum Ambassador� arrived and says that he has been waiting for us. My initial thought was um, no, clearly you weren’t, because we are all registered and the rest of the staff has taken great care of us. Instead I introduced myself and we shared the fact that it was going to be our anniversary in three days. He said that we would enjoy our complimentary upgraded room (this is due to my platinum status and the hotel was about 25% occupied) Please note that I had actually paid for an ocean front room and did not use points. We arrive at our room (C401/an ocean front room) – what I booked – no upgrade from what I could see. At this point my husband and I are more preoccupied with getting a beverage and going to the pool so I don’t inquire about changing the room. We go for a walk and believe me there are stairs and dimly lit hallways everywhere! We both exercise a lot and walk about 20 miles per week so we were ok, but if you are not a walker or have issues climbing stairs, stay home. So we go to the Nak Grill & Bar and have the best margaritas ever! Later in the afternoon I ordered my favorite Negro Modelo beer. Sorry, I think $8 for a Mexican domestic beer is just ridiculous. At this point we thought about having some chips and guacamole; however, the flies were everywhere there was food! Crazy as it may seem, there are literally no outdoor ceiling fans throughout the property. Neither in the restaurant areas nor on the balconies. The resort is touted as an “architectural dream�, but they fail to mention that it is an outside diner’s nightmare! Now I will simply give you the list of pros and cons and you be the judge: The staffs for cleaning the room, and the bar by the pool and the servers by the pool are perfect! JW you are lucky to have such awesome “worker bees�! The 2nd morning I called the operator to inquire about the shuttle service and she transferred me to concierge – it was 8 a.m. The phone just rang and rang. (Hmmm – wonder where that “Ambassador� is??) At 9:30 a.m. I finally went to the lobby area and one of the reception workers paged concierge for us. Francisco (not an Ambassador) in Concierge saved us from checking out on day two. He gave us some great suggestions in San Jose Del Cabo to dine and visit and we used the one way hotel transportation into town for $5 (a.k.a. a taxi). Keep in mind all of the hotel information regarding the shuttle service says that the “shuttle� will have to have a minimum of 4 people to take you into town. The return trip is a $20 flat taxi rate. The rest of the staff simply looked thrilled to see people because there are roughly 10 servers per person when you walk into the restaurant. Our first night we opted for the Sushi in the Niparaya JW Bar. There was a friendly bartender; however, there were 6 people having some sort of a new hire training in the bar and behind the bar – not exactly a great dining experience. The sushi at the Niparaya JW bar was fair at best. Envision about a pencil size piece of tuna - so “pricey rice� as far as I'm concerned. There is no option for eating outside bug free whether at the restaurants or the balcony of our room. The shower and tub are nice; the sinks are huge which leaves no counter space. The space between the vanity and the wall on both sides is just wide enough for your stuff to fall in between but too narrow for tall slim armed people to retrieve stuff. Thank goodness for my husband’s fishing pole that he used to retrieve the stuff that fell between the cracks! If you are a big hair and make-up person this is not the place for you. The lighting is terrible! The toilet is separate which is great, but the towel bar on the inside of the door makes no sense and is in the way – dare I say watch your head. The bed linens and pillows are perfect. It is a JW after all. P’yote Roof Bar had an umbrella for the bartender but no seating with umbrellas - just the sunken seating which does not allow for an ocean or sunset views. It was also an average of 97 degrees when we were there so you think a few extra umbrellas would have been set up, let alone the fire feature should have been turned off. It was literally too hot to sit by it. As a self-proclaimed “Foodie� who has been chef for the day with the likes of Rick Bayless and Charlie Trotter, I was looking forward to Café des Artistes. What a letdown! In two words: overpriced and pretentious. Even the staff said that it was overpriced and small portions. That was a surprise. Not to mention watching the clientele walking in with sport coats and panty hose – did I mention it was 97 degrees? Not how we roll on vacation. We are more of the summer dress and Nat Nast shirt people. Perhaps my expectations of a warm and inviting environment, that to me is synonymous with visiting Mexico; was set too high. We did not dine at Café des Artistes. Fortunately, the Marina is a 23 minute walk (yes we timed it) from the JW where you will find several places to eat. Our favorite was George’s Restaurant in the La Marina Inn boutique hotel. Food was unbelievable! We ate there 3 times, including the night of our anniversary. Not only do they have ceiling fans they have these little table tops called “Shoo away� that are battery operated so there are no flies, no seeums, etc. They really work – not a flying insect to be seen! The Inn Manager even arranged our taxi to pick us up and drop us off. Thank you Caroline Wilson for saving our trip with your hospitality and talented staff! JW Senior Management Team should take lessons from all of you – Oh, and be sure to charge them handsomely! Upon checkout our “Platinum Ambassador� appeared and asked me how our stay was. At my husband’s request, I simply said “interesting�. I wanted to tell him what I thought, but thought why bother. The guy didn’t care how we were during our stay, so why would he care now? Don’t you think it would have made more sense for him to check in with us during our stay? Did he think to look at our folio to see that we were not eating most of our meals in his resort? He was curious as to why I responded “interesting� and quite frankly, wouldn’t let it go. I finally said that the hotel was just a major disappointment. The inability to dine outside due to massive flies and due to the lack of ceiling or any other fans on the property was just the topper for me. He seemed shocked. Then I reminded him that upon arrival we said we were there celebrating our wedding anniversary and that it would have been nice to have had a small treat - seriously - a piece of cheesecake - roll a towel in the shape of a swan – geesh! He said he felt terrible and said allow me to fix this. He left for a few minutes then said that he will credit my credit card for $50 for the lack of service - really $50? Nice gesture but considering two beers with a tip is $25 - a lot too little a lot too late! This JW has much room for improvement. Thank God my husband of 27 years is still the best date ever because our day in San Jose Del Cabo and our fabulous find walking to the marina and finding Georges restaurant saved the trip! We won't be back -