One&Only Palmilla

Our family has been coming to One&Only Palmilla for nearly 10 years, often more than once a year, and it continues to hold a very special place for us. Over the years, we have stayed at many of the newer luxury resorts that have opened throughout Cabo, but there has always been something about Palmilla that brings us back. Our most recent stay was not without a few hiccups, and there are certainly areas where we hope the resort will continue to invest and improve. Some of the rooms and fixtures are beginning to show their age, and given the caliber of the property and its pricing, we would love to see greater attention paid to refreshing and maintaining these details. That said, what truly distinguishes One&Only Palmilla — and what ultimately made this another fantastic family vacation — is its people and its service. Nicolas, Adriana, and the management team went above and beyond to address the concerns we raised and made a genuine effort to ensure the rest of our stay was exceptional. Their responsiveness, professionalism, and personal attention completely changed the experience for us and reminded us why we have remained loyal to Palmilla for so many years. The level of service throughout the resort remains, in our opinion, among the very best in Cabo. The staff has an extraordinary ability to make guests feel genuinely welcomed and cared for rather than simply accommodated. The KidsOnly Club deserves particular recognition. Angel and his wonderful team are exceptional. The warmth, energy, and attention they give the children is remarkable, and our kids absolutely love spending time with them. For a family vacation, having a kids club where your children are genuinely excited to go — and where you know they are being so well looked after — is invaluable. The property itself remains breathtaking. The grounds are as lush, beautifully manicured, and peaceful as ever, and there is still a sense of history, elegance, and character at Palmilla that many of the newer resorts simply cannot replicate. There are certainly areas we hope One&Only will address as the property ages, particularly the rooms, maintenance details, and some aspects of the dining experience. At this level, the physical product should match the extraordinary service provided by the team. But ultimately, a great resort is defined by how it makes you feel, and by how it responds when things do not go perfectly. On that front, Palmilla reminded us once again why we have been returning for a decade. We ended up having a fantastic trip, our family left very happy, and we are already looking forward to returning to One&Only Palmilla.

Beware of being overcharged at this hotel. After checking out and receiving a final bill in USD for our four-night stay over the holidays, I saw a higher charge on my credit card. I contacted the hotel and asked them to correct the discrepancy. They replied and said it was due to a preauthorization and that it would be corrected within 5-7 days. Two weeks later, no correction. I contacted the hotel again. No response. I have since contacted the hotel multiple times, and they have ignored every email. Unfortunately, I had to take the dispute to my credit card company. This is an incredibly dishonest and unprofessional way to run an incredibly expensive hotel.

Great food and services and view!

We heard that this place was now open to the public and decided to have lunch there. Our waitress Diana was probably the sweetest waitress ever. We go to a lot of restaurants and she just gave us incredible service and advise on the menu. She made it wonderful. She even had the chef come out and talk to us as Diana was instrumental in helping my wife for certain gluten allergies and seed oil issues. What a wonderful experience.

We are planning our trip to the one & only Palmilla July 24-29. We are luxury travelers, but were taken aback when we went to schedule massages at the spa. $525USD ++ for 90 minute massage will cost $900.USD when said and done once you add tax and gratuity. This is wildly disproportionate, even by ultra luxury standards. In looking at other reviews, many agree. Take the feedback Palmilla. These prices cross the line from premium to absolute absurdity. It feels predatory rather than exclusive.