One&Only Palmilla

This review is written in the context of a roughly $2,000 per night room. At that price level, expectations are understandably high. The property is undeniably beautiful, and the service across most of the resort is extremely attentive, warm, and professional. Most members of the staff were gracious, friendly, and genuinely welcoming, which made much of the stay enjoyable. However, the pricing throughout the resort borders on egregious and at times feels almost insulting, even by luxury standards. As examples, two tacos at the bar were priced at $50, and a very simple pharmaceutical item had a retail cost around $20 was offered by the concierge for delivery at $165. The markups are absolutely insane and difficult to justify. I also had a disappointing interaction with guest services. When I called to speak with a manager about an issue with my room, Anna in guest services told me twice that I could not speak with the manager unless I explained the issue to her in detail first. I was clear that there was a room issue and that I wanted to explain it directly to the manager. She repeatedly told me no and refused to connect me. I had to then hang up and walk to the front of the property in order to find the manager. This is not the level of service one expects at this price point. If the room were priced at a third of the cost, I would have rated this property much higher. The resort is stunning and most of the staff are excellent, but at $2,000 per night, the extreme pricing practices and the handling of guest concerns materially detract from the experience.

We had a great experience at One& Only Palmilla. We had great experiences at the beach, the pools, the bars and restaurants. Really enjoyed our stay and are already planning our return.

I've been fortunate to travel a fair bit and I would say that overall Palmilla is the nicest property I've ever stayed at. It is classy and meticulously maintained and the staff is wonderful. On site food and dining is expensive, but that is my only criticism.

The O&O Cabo was the best experience at a resort we have had and a memory my wife & I will cherish forever. Everything was remarkable and had such great time with all that was offered. The rooms and environment were beautiful, food was awesome at every spot, the breakfast is so relaxing and exceptional items to choose from, the pools are beautiful and relaxing, the beach area is amazing and the spa was second to none. Most importantly the staff from top to bottom was sooooo amazing and felt like we were the only ones there. Truly a place for those that want the best. We have stayed a a umber of exceptional resorts in Cabo and this was the best.

The Palmilla is the nicest resort I've ever stayed at and I am fairly well traveled. The service was top notch, My husband and I kept commenting that the management must be exemplary because it wasn't just that each employee we met was kind, it was the spirit of teamwork across the staff that made us feel right at home and honestly, I felt like I could ask any employee any question about the property and they'd be able to answer it. The bedding was the most comfortable I've ever had on vacation. The decor and property are impeccable. We loved every minute of our stay. Thank you!