Pelican Eyes Resort & Spa

The pool area, food and service were excellent! Very friendly and nice staff! My complain is really with the room. Regular price was $245 + tax but they were nice enough to give us a discount down to $175 a night for a 2 bed suite as SJDS is empty due to the political tension in happening in Nicaragua at the moment. Even at this discounted this was the most expensive hotel right in the town. The A/C is old, loud, and it doesn’t cool well enough. Wen I called from desk they sent a guy and he said “these are old AC units.� They never offered to change us to another room. I could see the dust in the wooden beams that ran across the room. In the bathroom there were a few roaches, and the garbage bin lid was pretty dirty with stains from previous guests throwing used toilet paper in. In the shower a ball of hair got stuck in my toes.

Considering the $220/night price tag, this hotel could use some updates. The rooms are spacious and clean, with good A/C units, but the bathrooms are sadly outdated (toilet seat stuck, garbage bin ancient). You also need to climb hundreds of steps every day, because the property is on a steep hill, so it's not for the elderly or handicapped. The plus is that the views are unparalleled, especially sunset from the upper pools. The infinity pools are wonderful, but could be cleaned more frequently of leaves, flowers and bugs. And yes, cats often bother you at dinner. Food is okay, neither bad nor excellent. Just average. Plus: you can walk everywhere. Downside: City noises abound, even at 6 am.

wonderful view, not so happy with cats abundant (1 of 2 of us were). Great gem of a property but needs some work to make it a great stay. Disappointed with no bar service at pool - check in service told us bar service would be available and then it wasnt. stairs were abundant and not such in great condition - good to know ahead of time. issues with language barrier for breakfast - really heard with being vegan - had contacted via email prior but with no response.

We stayed 3 nights at the Pelican Eyes Resort with our two kids ages 6 and 7. A 5 star hotel ... not so sure of that. Unfortunately, our experience has not lived up to our expectations. First of all, we did not receive any information when we arrived regarding the activities offered by the hotel, nor information about the wifi or the hours of opening / closing of the pools. Also, fumigation campaigns do not serve much purpose. At the price we paid, we did not think we needed to use mosquito nets to sleep. None were provided in the room and no installation allowed us to install ours. We then thought we could lower our guard and sleep peacefully. Unfortunately, in the morning, my spouse walked on a scorpion on the floor of the room. He was extremely lucky and did not got stung. There were two scorpions in the room. We had the jitters since one of our girls could have been the one to step on the scorpion. In addition, there were spiders and an ant nest near the bathroom. We had one night left to do. We notified reception and the staff was not happy to see our photos. We asked for a discount for the last night, but they did not want to give us a credit. They offered us a massage instead ... or to change rooms. We did not want to have to redo and unpack our luggage for the remaining night and there coild be scorpions in the other room as well... Nothing else was offered to us, apart from a can of insecticide type Raid. In addition, we were offered free travel to Granada. We even asked twice that this transport was free. When they told us that no compensation would be offered for our stay, they mentioned at the same time that the shuttle is not offered for free and we should pay $ 80. Yet in town this same service is offered at $ 50 !!! Finally, the cleanliness of the room leaves something to be desired. We expect a lot more from such an expensive place. There was a pair of dirty socks from a previous guest in the room upon arrival and the balcony was not clean. The prices for the various services offered are inflated by two and sometimes even three compared to the city. We recommend avoiding this hotel at all costs.

My only complaint about Pelican Eyes is that there aren't enough lounge chairs by the pool (s). Especially on Sundays when they allow non-guests to pay to use the facilities, only having 3 lounge chairs is ridiculous.