Caribe Hilton

Hotel room was very run down and dirty. There was visible dust everywhere and mold in the tub. TV was broken for the first 2 nights. We were told we would have a 100$ a night credit for those 2 nights. I’ve yet to get that and I’ve called and messaged multiple times. It was SO loud at night, we did not sleep for 7 days. There was some type of construction maybe or repairs happening and I guess they thought it was a good idea to work on them overnight? We were woken up all night to very loud banging sounds. There was a rusty open vent in the balcony which was gross and dangerous and our beach view the booking listed, well see the pics...ocean is beautiful but the roof is not and should have been listed as partial view not beach view. Oh and forget using the restroom in private, the door doesn’t close all the way. Food is way overpriced. Beach is nice and private. Staff were all nice. But the room was awful we had and the noise was even worse.

Location is great.. Atmosphere in the common areas is the highlight of the hotel.. The rooms are average to below average and this is my 7th time being here. If it weren’t for my job paying for it I wouldn’t pay what they ask. For the value you can definitely find better. The bars are overpriced and the menu is suspect. The outside bar that services the pool is a great idea, but the customer service is by far the worst I’ve seen with the exception of maybe one of the bartenders.. They capitalize 1000% on their location and access to beach views and places to layout. Such a disappointment for what it really could be.

We had a wonderful time at the Caribe Hilton. The rooms were clean and spacious. The service was attentive and efficient. All of the umbrella/chair people at the beach were super helpful and we loved Hiram Avila at the swim up bar!

Vanessa from the Health Club, who sets up umbrellas and chairs on the beach, is a gem. So helpful, kind, enthusiastic, and careful. Wanted to give her all the praise. Thank you so much for giving us such a great experience!!

We really enjoyed our stay at the Hilton Caribe. Before arriving, I had read a lot of mixed reviews, so I was a little unsure, but overall our experience was very good. When we first checked in, we were assigned to the Garden Wing, which did not have a view on the lower floor and no actual balcony yet felt more like a newer building. However, the staff was very accommodating and moved us to the Beach Wing. The Beach Wing had a better location, but the rooms were older with carpet and it was surprisingly noisy at night. The first night there were people yelling, and another night there was a noise that seemed to go on all night. Aside from the room noise, everything else was great. The kids had an amazing time playing basketball, hanging out at the pool, and enjoying the beach. I personally loved the outdoor bar and probably had more passion fruit mojitos than I should have. The only minor downside was that there were not many restaurants within walking distance, so we usually took a cab or Uber across the bridge to eat. Overall, we had a great time, and I have nothing bad to say about the resort. It is a great place for families, and we made some really good memories there. I felt everyone was nice on staff.