Caribe Hilton

Very nice hotel. Super convenient with all the restaurants and a Starbucks on site. I loved the swim up bar at the pool. The only thing I noticed was that there wasn’t party music at the adult pool that you could hear. They had a DJ that was far away and the bar had the music set very low. When people go on vacation they want to hear music. The front desk was good. They give you unlimited bottled waters. I just didn’t like that we had to wait in a long line for people to check in to get the water. I feel like they should just have a desk to get the water without having to wait. The cafe inside had ice cream and pastries. The Rustica restaurant was amazing! So good! Overall, we had a wonderful time.

Today around 5:00 PM, my son went to the front desk (NAILA)to let them know one of the laundry machines had taken my money and I needed assistance because I had an appointment to get to soon. I then went to the front desk myself and stood in line before another guest arrived. Despite that, the front desk employee chose to help the guest (airline pilot) who came after me and made it clear that my time standing there wasn’t a priority. I felt completely dismissed and disrespected as a paying guest. Customer service should treat every guest with the same level of respect. Unfortunately, based on this experience, I cannot recommend this place. Meanwhile, my second washing machine had already finished and had been sitting for only 14 minutes while I was still waiting for someone to help me with the machine that took my money. I ended up waiting well over 15 minutes for assistance with no urgency from the staff.

We were having a nice time here - loved the location and pools and beach access. That is until I decided I was carrying too much cash on me, so I put $400 in the safe in our room and it was stolen while we were gone. They basically told us it was our fault and that they interviewed the staff and they did nothing wrong. We were obviously upset, but tried to enjoy our last couple days - we had back to back days of excursions because the concierge screwed up our bookings - minor inconvenience, so we let it go. When we got back from our 2nd day, someone had STILL gone into our room and given us fresh towels even though we had our do not disturb sign on the door due to our money already being stolen. I feel so violated and will not stay here again.

I was actually at this hotel in July 2025. It was very nice esthetically. However, I had a huge problem with other guests noise level. The staff was fully aware but did nothing about it. I arrived a day or two before the noisy guests (kids) who occupied two rooms that surrounded my room. I felt they should have been moved to the floor that there parents were on. Because not only were they yelling loud and using profanity. They were also banging on my door as well as banging on each other's doors which was extremely frustrating. Another frustrating factor was the Uber drivers weren't allowed to pick you up at the door. We had to walk down the sidewalk to the corner/curb for pickup

We had a very disappointing experience at the hotel. We wanted to watch the World Cup match between Brazil and Norway, but the bar manager refused to turn on the game's audio, leaving only the video on the screens. He told us it was hotel policy to keep the music playing instead. We were especially disappointed because the day before, the hotel had allowed the audio to be played for the Paraguay vs. France match. As Brazilian guests, this inconsistency made us feel that we were treated differently, which gave us the impression of possible bias. In addition, the hotel was extremely crowded, and there were not enough chairs available at the pool for guests. The service at the pool was also disappointing. One of the waiters was not polite, refused to take our order, and told us that it would take more than one hour for the food to be served.