Caribe Hilton

An historic Hilton property, the Caribe Hilton has undergone many ups and downs over its 70+ years. It is currently trending downward, I'm afraid. My wife and I, along with other members of the family, stayed thwre four nights in early July and got to experience the good and the bad. First the good: wonderful pool snd beach access, great views of the beachfront Condado area from the grounds and from many of its rooms. Welcoming staff at the check-in counter, wonderful breakfast buffet, OK restaurant fare at Rustica/Lola restaurants (two in one--Itala and Puerto Rican menus), comfortable rooms, at least in the Garden Wing, very accessible to Old San Juan and Condado. Now the bad: the property evidently suffers from deferred maintenance of its public spaces and many rooms are full of bothersome defects (our bathroom door wouldn't close, the safety box wouldn't work until we brought it to management's athention, the shower valve was shot in one of our party's rooms, etc.); some areas of the hotel need new paint, the entrance landscape needs renovating, and over several days we saw not a single worker cleaning the high-use areas, like the expansive lobby. The food served in some of the dining venues is not of the highest quality (fish tacos at the main bar were frankly inedible). Still, with all its faults, the Caribe Hilton has its charm. We know there are higher-quality hotels in San Juan, some with better values, but we would still consider coming back, if for no other reason than its outside amenities are unmatched in the city, and frankly in all of Puerto Rico. I hope the management is not resting on its laurels and pays attention to the myriad maintenance, cleaning, and quality problems that exist.

Had a wonderful anniversary stay at the Caribe Hilton Hotel. The front desk specialist, Leolani was exceptionally pleasant and helpful. The prompt and smooth check-in got us off to a great start and things got better by the day. Great accommodations, great food, awesome grounds, fantastic vibes. Love this place!

Close to old San Juan and has a small private beach. The room was underwhelming and the shower didn't work very well, but the staff was very nice. Self parking was somewhat stressful.

We stayed 2 nights in mid June. Arrived around midnight and our first room had a balcony that wouldn’t open and phone that didn’t work. They offered to move us to a different room which we did for the second night. It had a beautiful view and the balcony door opened and the phone worked. The major problem with our stay was that we were unable to trust the cleaning staff. My daughter had packed 3 dresses for the trip and left the tags on one of her 3 dresses. She set it out and planned to wear it to dinner that night but when we got back to the room the dress was gone. I really couldn’t believe it because I have never had my clothes stolen at a hotel before. We told them the value of this particular dress and they supposedly did an investigation but were told the dress wasn’t found. No compensation was offered for the missing dress. My daughter was so upset. We will not stay at this hotel again and if you do stay here don’t leave tags on your clothes and lock your valuables in the safe.

The hotel is right on the beach. The pool area is large, and has hammocks, a pier and a hot tub. There is a nice walk around the beach area. The rooms are large and many have a great view. The bathrooms are large. There is a refrigerator in the room. The bar area has good cocktails, and small bites. There are several shops in the hotel.