Caribe Hilton

Caribe Hilton My stay was from Dec 4th to the 15th 2025. I had asked for an ada room because I use a motorized wheelchair. I got exactly what I requested. Room was comfortable. However, I found the room I was given very dusty. I have asthma, so this started some breathing issues. Had the cleaning service come back to get as much dust as they could. The next day I tried to take a shower, there was no hot water at all. I kept waiting for the water to warm up, which it never did. I was told for 3 days that they were working on it, and it should be back up be the following day. The hot water never came. I was eventually moved to another room, but that one didn't hot water either. I was moved once more where I finally had hot water. With the dust experience and having to take cold showers, I ended up going to the ER that was located in Condado, to receive treatments. Fortunately, I was able to ride on my motorized wheelchair to get there. The hotel is beautiful, but I don't think I will stay there again in the future.

The hotel facilities were top notch, but the rooms are severely outdated and dirty. This hotel really needs to spend money on remodeling the rooms. Not quite the high standard for Hilton.

We stayed here after a cruise. Room was in very poor condition with dirty carpet (not vacuumed), huge stain on curtains, large hole in plaster in bathroom, whole piece of chocolate on the floor in front of fridge, desk chair was very dirty, tv cable did not work, view of roof from our window. We’ve been Hilton diamond members for over 20 years. Property outside was nice with plenty of chairs around pools but the room was worst I’ve ever seen for a Hilton. We stayed at the Sheraton Puerto Rico Resort & casino in San Juan before departing on cruise and our room at the Sheraton was much cleaner.

The resort overall was very nice. We ate at one of the restaurants and food was way beyond expectations, just excellent. Believe it or not, the menu for food and drinks were competitive relative to old San Juan. It was clean and staff were nice. The only downside is although there’s restaurants, bars, pools and hot tubs, there’s not much else to do besides take a cab to down town or somewhere else. But overall a great place to stay.

I wanted to love this hotel but I just like it. If you are seeking a pristine paradise it may not meet all your needs. The location is lovely and the pools, beach setup, extended stunning grounds and wildlife are impressive. The real basics like availabiliry of elevators, quality of the food offerings, water leaks and aged decor are not acceptable to those of us who are looking to escape those concerns. I love the history of this resort and am glad I tried it.