Caribe Hilton

My family had a wonderful time at the Caribe Hilton. Mildred Solor (Front Desk Agent}, was the absolute best! She was kind, and pleasant. Top notch customer service! She always remembered my name when I appeared at the front desk. Her exceptional customer service makes it easy to return. Much appreciated!

My husband & I had a wonderful week in paradise! This was an outstanding hotel ! Our room was spotless, our view of the ocean was breathtaking , we ate at all of the onsite restaurants - the food was delicious! ( we especially loved Mortons steak house - soo good ! ) The private beach and awesome pools were my favorite thing & we spent hours enjoying them every single day ! Our trip was made extra special by Ivan ! Ivan took such good care of us - he remembered us every day & where we liked to be on the beach & prepared everything for us . He made us feel special & took such good care of us by sharing his love for his country. We got lots of tips on what to visit too . We will never stay anywhere else when we visit San Juan !

We recently stayed at Caribe Hilton during the Thanksgiving holiday weekend. We arrived on Wednesday and departed Sunday. The hotel was busy compared to our previous stay the prior days. Even though the hotel was busy, we had an enjoyable experience. Check-in was easy and efficient. We arrived around 3:30pm and were seen quickly. We had an Ocean View with 2 Queen beds. Our room was nice, though needs some upgrades shortly, as it was in the older part of the Hotel. We headed down to the pool area, which was very crowded. The rest of the days though, there was plenty of seats and lounge chairs. The same thing with the beach. All the lounge chairs were taken, so we walked to the end where we put down our 4 towels. It actually turned out to be a great place, as 20 minutes later, 3 iguanas came out of the plants to hang out. The kids loved it. The rest of the week, we did not have a problem finding lounge chairs. The service by the beach was nice, as the guys were constantly around if you needed food or drinks. The service for our 5 days was fantastic. All the staff was friendly, and the facilities were clean. The restaurants were also good, especially the Italian. The onsite Starbucks was usually packed in the mornings as expected. We had an awesome experience and will definitely be back.

The best thing about this hotel is the location, other then that I would say this hotel is just average. The people there were NOT very friendly and the rooms were pretty run down. The restaurants and bar ALL work from ONE kitchen therefore when you order your looking at almost an hour wait, who wants to wait an hour for your order. There were NOT enough lounge chairs to accamodate all the guests staying at the hotel so therefore if your not down by 9 am your looking at not finding a seat till after 1 pm. The few waiters and waitresses who served us made me feel like they were doing me a favor by serving me. Definitely NOT what I expected from a Hilton.

Good hotel with great location. All the attractions in San Juan are very near by. Room looks a bit old, but it was clean. There are some sort of entertainment going on in lobby like live music or art booths. Overall I had good experience.