Caribe Hilton

We stayed 2 nights in mid June. Arrived around midnight and our first room had a balcony that wouldn’t open and phone that didn’t work. They offered to move us to a different room which we did for the second night. It had a beautiful view and the balcony door opened and the phone worked. The major problem with our stay was that we were unable to trust the cleaning staff. My daughter had packed 3 dresses for the trip and left the tags on one of her 3 dresses. She set it out and planned to wear it to dinner that night but when we got back to the room the dress was gone. I really couldn’t believe it because I have never had my clothes stolen at a hotel before. We told them the value of this particular dress and they supposedly did an investigation but were told the dress wasn’t found. No compensation was offered for the missing dress. My daughter was so upset. We will not stay at this hotel again and if you do stay here don’t leave tags on your clothes and lock your valuables in the safe.

The hotel is right on the beach. The pool area is large, and has hammocks, a pier and a hot tub. There is a nice walk around the beach area. The rooms are large and many have a great view. The bathrooms are large. There is a refrigerator in the room. The bar area has good cocktails, and small bites. There are several shops in the hotel.

It was so pretty. The staff were so nice.They had a bar at the pool

We had an amazing time, especially at the pool bar where bartender, Hiram Avila, really took care of us. He even cuts shapes in our garnishes, stars, hearts, really took the time to give us a hospitable experience. Amazing place with an amazing private pool, private beach, and great room. Even gave us an upgrade for my birthday! Loved it!!

My experience at this hotel has been completely unacceptable. During my stay, hotel staff entered my room on multiple occasions despite the “Do Not Disturb” sign being clearly displayed. This is a serious violation of guest privacy and completely undermines the trust that any hotel should provide. Even more concerning, a personal chain necklace went missing from my room during my stay. I cannot recommend a property where situations like this occur and where guests cannot feel confident about the safety of their belongings. When booking a hotel, people expect cleanliness, rest, privacy, and security. Unfortunately, my experience was the opposite: repeated intrusions into my room, constant concern about my belongings, and an overall feeling of insecurity. If you value your privacy and the security of your personal items, I strongly suggest thinking twice before staying here. ES Mi experiencia en este hotel ha sido completamente inaceptable. Durante mi estancia, el personal entró en mi habitación en más de una ocasión a pesar de que tenía claramente colocada la señal de “No molestar”. Para mí, esto representa una grave falta de respeto a la privacidad y una vulneración de la confianza básica que cualquier huésped debería poder tener. Lo más preocupante es que, durante mi estancia, desapareció una cadenilla de mi propiedad que se encontraba dentro de la habitación. No puedo recomendar un establecimiento donde ocurren este tipo de situaciones y donde uno no puede sentirse seguro dejando sus pertenencias en la habitación. Cuando uno reserva un hotel, espera limpieza, descanso y seguridad. En mi caso, encontré exactamente lo contrario: invasiones de privacidad, preocupación constante por mis pertenencias y una sensación permanente de inseguridad. Si valoras tu privacidad y la seguridad de tus objetos personales, te recomiendo pensarlo dos veces antes de reservar aquí.