Caribe Hilton

This was our first time here and everyone was excellent it’s everything you’d expect from a Hilton location But we have to give an extra Shout out to IVAN y the beach and poolside ,he made sure we were comfortable and was very attentive making sure we were hydrated,he truly was a great person to have there when you needed someone ,every Hilton shield have an Ivan he definitely is a great asset to the Hilton thank you again Ivan we will definitely be back and look for you ,you made our stay very memorable

Hotel room was very run down and dirty. There was visible dust everywhere and mold in the tub. TV was broken for the first 2 nights. We were told we would have a 100$ a night credit for those 2 nights. I’ve yet to get that and I’ve called and messaged multiple times. It was SO loud at night, we did not sleep for 7 days. There was some type of construction maybe or repairs happening and I guess they thought it was a good idea to work on them overnight? We were woken up all night to very loud banging sounds. There was a rusty open vent in the balcony which was gross and dangerous and our beach view the booking listed, well see the pics...ocean is beautiful but the roof is not and should have been listed as partial view not beach view. Oh and forget using the restroom in private, the door doesn’t close all the way. Food is way overpriced. Beach is nice and private. Staff were all nice. But the room was awful we had and the noise was even worse.

Location is great.. Atmosphere in the common areas is the highlight of the hotel.. The rooms are average to below average and this is my 7th time being here. If it weren’t for my job paying for it I wouldn’t pay what they ask. For the value you can definitely find better. The bars are overpriced and the menu is suspect. The outside bar that services the pool is a great idea, but the customer service is by far the worst I’ve seen with the exception of maybe one of the bartenders.. They capitalize 1000% on their location and access to beach views and places to layout. Such a disappointment for what it really could be.

We had a wonderful time at the Caribe Hilton. The rooms were clean and spacious. The service was attentive and efficient. All of the umbrella/chair people at the beach were super helpful and we loved Hiram Avila at the swim up bar!

Vanessa from the Health Club, who sets up umbrellas and chairs on the beach, is a gem. So helpful, kind, enthusiastic, and careful. Wanted to give her all the praise. Thank you so much for giving us such a great experience!!