Caribe Hilton

Currently here for spring break with our college age daughters. Everyone has been incredibly helpful and welcoming, especially Roberto one of the bartenders at Bagua

Love the place - Trip was wonderful. Hate Zen -Spas -after 5 visit -they wouldn’t refund my six visit when i couldn’t attend! Poor Customer service -no common business policy! Buyer beware never pre-pay for a day to day service!

Starting from check-in to check out the experience was pretty bad . Booked a premium room ocean view but was given a room which had AC problems , door not closing and mold on the balcony . We made a wrong choice staying at this property . Very bad experience and staff are not helpful at all specially front desk staff

I stayed here Dec '24 in a double queen w/balcony. Average size. Dated and needing renovation (paint and noisy a/c). Lots of shouting/running people noise down the hallways late at night. The hallways were wet, ceilings leaking and needed paint. In Mar '26 stayef in king 2 room w/o balcony w/o view - Perfect. Well painted, very modern, spacious and wonderful. Dining and sitting room, mini kitchenette, 2nd toilet. Very cool a/c. Noticed a much higher presence of security (armed). Food is very expensive $$$$$ but good. Service hours limited. Across the streets are more reasonable food and drink options. The pools, beach and view can't be beat. Plenty of chairs, towels and ideal selfie spots. Grassy areas and fitness centers.

While staying at the hotel for a week, we had airpods stolen out of our room. I had specifically told a child to not leave them out and they did anyway. We left the room for them to clean, and after the clean they were gone. Did not address with management because we had already had an issue that they did not help with. Our car was damaged by valet and the hotel management was not helpful at all. Spoke Spanish with the valet company even after we asked if they could speak English so we would understand what was happening. Would not go back, felt unsafe.