Caribe Hilton

There are some things the hotel gets right. The pool and beach area are truly lovely as is the lush garden with a pond and water feature. The hotel was clean and well tended, cleaning and grounds staff clearly do an excellent job. The reception staff were very professional and good communicators. The 24 hour cafe had delicious smoothies. The rest was average or below average. The room I stayed on the 1st floor of garden wing had walls so thin I could hear the people in the next door room clearly. That area of the Garden wing was clean but dingy which is a shame because the gardens are right outside your door. Lastly, Ocean restaurant is overpriced had average food and had very poor service. I didn't have breakfast or eat at any of the other restaurant at the hotel choosing to eat in Old San Juan instead. I wouldn’t stay again the value for amount spent just isn’t there.

Once a premier hotel in SanJuan is now dated and worn with poor service. Rooms have broken tiles, bathrooms with stains and chips and no USB ports only outlets and not enough for contemporary needs. The room rates vary depending on hotel occupancy and caters to large conference groups who get a locked in discounted room rate, and then the hotel passes on those costs to individual guests. We stayed in the same room for six nights: Thursday $441; Friday 527; Saturday $549; Sunday $565; Monday $771; Tuesday $750. Their response to any inquiries about this is simply to reiterate their policy rather than respond to guest needs. They blame you for not reading the policy and assuming the rate would be the same once booked. It is all about the hotel and not you as the guest. Beware. Breakfast is the same every day. Not much else in the area so you have to go off the resort for dining as it is limited. Service varies although our cleaning lady was excellent and one waiter at the restaurant. Know that there are other much better hotels in San Juan without this kind of variance and for less money that are far better. I had stayed in the hotel about 10 years ago for a conference which is why I thought it would be a good place for my team and I to stay as we scouted hotels for a planned 2027 conference. This hotel is the bottom of the list of four that we saw.

This was our first time here and everyone was excellent it’s everything you’d expect from a Hilton location But we have to give an extra Shout out to IVAN y the beach and poolside ,he made sure we were comfortable and was very attentive making sure we were hydrated,he truly was a great person to have there when you needed someone ,every Hilton shield have an Ivan he definitely is a great asset to the Hilton thank you again Ivan we will definitely be back and look for you ,you made our stay very memorable

Hotel room was very run down and dirty. There was visible dust everywhere and mold in the tub. TV was broken for the first 2 nights. We were told we would have a 100$ a night credit for those 2 nights. I’ve yet to get that and I’ve called and messaged multiple times. It was SO loud at night, we did not sleep for 7 days. There was some type of construction maybe or repairs happening and I guess they thought it was a good idea to work on them overnight? We were woken up all night to very loud banging sounds. There was a rusty open vent in the balcony which was gross and dangerous and our beach view the booking listed, well see the pics...ocean is beautiful but the roof is not and should have been listed as partial view not beach view. Oh and forget using the restroom in private, the door doesn’t close all the way. Food is way overpriced. Beach is nice and private. Staff were all nice. But the room was awful we had and the noise was even worse.

Location is great.. Atmosphere in the common areas is the highlight of the hotel.. The rooms are average to below average and this is my 7th time being here. If it weren’t for my job paying for it I wouldn’t pay what they ask. For the value you can definitely find better. The bars are overpriced and the menu is suspect. The outside bar that services the pool is a great idea, but the customer service is by far the worst I’ve seen with the exception of maybe one of the bartenders.. They capitalize 1000% on their location and access to beach views and places to layout. Such a disappointment for what it really could be.