Caribe Hilton

I just returned from my trip to the Caribe Hilton and it was fantastic! Like many previous reviewers, I was initially worried, but my family and I ended up loving this hotel. I’m writing a detailed review because I had so many questions beforehand and couldn’t find clear answers. Check-in was smooth. The hotel required a $100 per night deposit. I booked my first night through Chase Sapphire Rewards and had a $50 resort fee added to my bill (which I knew about ahead of time). My other two nights were booked with Hilton Honors points, and I did not have to pay a resort fee. My husband and I received wristbands, and our children were given key cards. We were asked to show our wristbands upon entering the pool area, and security checked our bags. The lagoon area and pools were perfect, and the hot tub was great! On Friday around 5:00 p.m., there were only about 10 people in the lagoon area, and later that evening the pool was nearly empty—just us and one other couple. The main swim-up bar pool was closed for renovations, but the other pools were quiet and relaxing. Our first night was part of a Bed & Breakfast package, which covered the Nectar del Caribe buffet for my husband, myself, and my 5-year-old daughter. My 8-year-old son’s buffet wasn’t included (since he isn't 5 and under), but it was only $20 with Hilton Gold status. For the other two nights, my husband and I received the complimentary Hilton Gold continental breakfast, again at Nectar del Caribe. My daughter again ate free (since she’s 5 and under), and we paid for my son’s buffet. The continental breakfast had plenty to choose from—bagels, toast, fruit, cold cuts, cereal, yogurt, oatmeal, gluten-free pastries, and coffee. The full buffet added omelets, hot dishes (eggs, bacon, sausage, potatoes), and additional pastries. Special shout-out to Orlando, our server for three days, who was wonderful! We stayed in the Wave Wing. While it’s a slightly longer walk than the Beach Wing (whose elevator is right in the lobby), it only took about one minute to reach the main lobby. A perk of the Wave Wing is its proximity to the Uber pickup area—just ten yards from the exit. Another feature I really appreciated was that you had to swipe your wristband to access your hotel floor on the elevator, which added an extra layer of safety. Hotel dining is expensive, but we found two great nearby spots. Tropical Coffee – Our first dinner was three hamburger combos and a quesadilla for $40 total. Next was Piola. We ordered a large pizza for $22 and ate in our room. There’s also a small convenience store next to those restaurants where we bought snacks and drinks, plus 787 Coffee around the corner. For reference, my husband bought a hot dog at the lobby restaurant for $10—expensive, but filling and tasty according to my son. The hotel shops have everything you might need (clothing, sunscreen, souvenirs), but as expected, prices are high. I mostly saw couples and adults at the resort, not many families. At breakfast, we were the only guests with children during our three-day stay. Overall, we had an amazing time at the Caribe Hilton and would love to return. Highly recommend!

Before arriving to this resort, I was skeptical because of some of the bad reviews. But upon arrival I was shocked at how beautiful and tropical the resort is. I stayed for 5 nights and this was one of the best vacations I've ever had. Staff was wonderful, the food on property was great, and the ease of mobile check in / mobile key was awesome. It was also so convenient that they gave us wrist band keys instead of room keys. The private beach they have was one of my favorite parts. The water was so clean and clear and warm. They have a floating platform with a staircase that you can climb up and me and my family jumped off the platform and into the ocean all evening. It was truly the best time. The only areas that I had an issue with during my stay was that the drain in my shower was extremely clogged and didn't get fixed until the day before I left even though I notified them on my second day there. And the hot tubs (both) were not hot, the entirety of my almost week long stay. Aside from that, everything was wonderful. The rooms were spacious, the lobby and pool area were beautiful, there was super nice décor for bad bunny's residency (which included a photo booth), and I will absolutely be back. Thank you Caribe Hilton!

Filthy, run down, inconsistent service. Do not stay here unless you want your trip to Puerto Rico ruined. Upon arrival it looked like someone was currently staying in our room. There was dirt, hair and sticky surfaces throughout the room. There was also someones old personal towel balled up behind the dresser. TV channels and selection was bare minimum and choppy. Pool had vomit in the same exact area from late evening one night until the next day in the late afternoon. Observed a cockroach crawling on the table at the bar. Could hear the people in the next room having sex and then the next night arguing. Beach water not clear and full of rocks. Incredibly heartbroken I chose to have my family stay there.

Hotel is a little dated BUT staff is amazing, rooms are spacious and well appointed and the poolside, sea side, and everywhere in between is perfect! Do not sleep on asking where Arleen is working around the pool or around the beach! She is a trip MAKER! Her service is amazing! She makes excellent recommendation and is timely with service and drinks!

I have mixed feelings about this property. I stayed in the Beach Wing, and while the staff was amazing, the rooms and halls were very dated. The carpet made me want to keep my slippers on, and the shower head was literally coming out of the wall (though, I’ll admit, the water pressure was fantastic 😅). Food options on-site were limited and very pricey, so I highly recommend checking out Cafe Tropical across the street—it’s delicious and way more affordable. The pool also wasn’t the cleanest; I did see employees trying to maintain it early in the mornings, but guests were out there so early that it was probably hard to keep up. Drinks and food by the pool (served from the lobby bar) were also expensive, so next time, I’d grab alcohol from the bodega attached to the cafe and make my own. The private beach was a highlight, but it was closed for the first two days due to sargassum that couldn’t be disturbed. Thankfully, it cleared up by day three. What really made our stay enjoyable, though, was the staff. They were helpful, accommodating, and genuinely cared. They quickly switched our room when I wasn’t happy with the original one, and when my boyfriend got sick, they went above and beyond—bringing ice packs, extra towels, and even checking in on us without being asked. Overall, the property needs updates, but the employees truly make the experience better.