Caribe Hilton

I loved my stay at this hotel, the beach access and the pool were so easy, such pretty views from the backyard of the hotel and the staff were so friendly and amazing!! Especially Chris Maldonado at the front desk, he helped me figure out an issue I had with my booking and was so accommodating and helpful!!

This place is much nicer than TripAdvisor says. I chose to stay here with my parents since they used to come here a lot as children. First, The architecture is amazing. It has this retro 60s feel. I felt like I was inside an episode of Mad Men. I loved the pool/beach area and seeing the contrast of the palm trees, airplanes and helicopters passing by, and other buildings. The service is great. Everyone tries to be kind and Efraín at breakfast was wonderful. The room was impeccably clean, everything looked brand new, and housekeeping was attentive. My favorite part of the hotel is the vibe. Elegant but not snobby at all. It’s a very much come-as-you-are kind of place. Very real. I loved seeing the diversity of different guests. You see people of all colors and ages. My only criticism is that the phone in my room didn’t seem to be working for me to contact Front Desk. It in no way affected my stay. Overall don’t let TripAdvisor fool you. I held back from staying here because of the reviews and it was so wrong. Already made reservations for Thanksgiving!

Very nice hotel. Super convenient with all the restaurants and a Starbucks on site. I loved the swim up bar at the pool. The only thing I noticed was that there wasn’t party music at the adult pool that you could hear. They had a DJ that was far away and the bar had the music set very low. When people go on vacation they want to hear music. The front desk was good. They give you unlimited bottled waters. I just didn’t like that we had to wait in a long line for people to check in to get the water. I feel like they should just have a desk to get the water without having to wait. The cafe inside had ice cream and pastries. The Rustica restaurant was amazing! So good! Overall, we had a wonderful time.

Today around 5:00 PM, my son went to the front desk (NAILA)to let them know one of the laundry machines had taken my money and I needed assistance because I had an appointment to get to soon. I then went to the front desk myself and stood in line before another guest arrived. Despite that, the front desk employee chose to help the guest (airline pilot) who came after me and made it clear that my time standing there wasn’t a priority. I felt completely dismissed and disrespected as a paying guest. Customer service should treat every guest with the same level of respect. Unfortunately, based on this experience, I cannot recommend this place. Meanwhile, my second washing machine had already finished and had been sitting for only 14 minutes while I was still waiting for someone to help me with the machine that took my money. I ended up waiting well over 15 minutes for assistance with no urgency from the staff.

We were having a nice time here - loved the location and pools and beach access. That is until I decided I was carrying too much cash on me, so I put $400 in the safe in our room and it was stolen while we were gone. They basically told us it was our fault and that they interviewed the staff and they did nothing wrong. We were obviously upset, but tried to enjoy our last couple days - we had back to back days of excursions because the concierge screwed up our bookings - minor inconvenience, so we let it go. When we got back from our 2nd day, someone had STILL gone into our room and given us fresh towels even though we had our do not disturb sign on the door due to our money already being stolen. I feel so violated and will not stay here again.