Condado Vanderbilt Hotel

The Condado is a lovely 4.5-star hotel located in a busy hotel zone in San Juan. The facilities, which include a spa, fitness center, several pools, beach access, and a lobby bar, are attractive and well maintained. Our room, which had a partial ocean view but no balcony, was nicely decorated and well appointed with a robe and high quality toiletries. However, what really stands out at this hotel was the incredibly attentive and friendly 5-Star customer service. From check in to the nightly turndown service (which came with offers of replenished water bottles and fresh towels) to the pool and beach attendants, everyone we encountered was exceptionally helpful and pleasant. The only disappointment was the food. We had lunch at Ola and Tacos & Tequila and cocktails at the lobby bar, and we found the food and drink to be underwhelming across the board. Aside from that, we found the Condado Vanderbilt to be a great spot for our girls’ trip.

Wow! Don’t hesitate to stay here. I had a city view suite. It was huge with 2 balconies, a living room, bar, dining area , beautiful bathroom and bedroom. The furniture is exquisite. I also had a butler. Breakfast was wonderful and I had one dinner at STK with a delicious filet. The grounds are beautiful. There are several pools and restaurants on site.

My husband and I stayed at The Condado Vanderbilt Hotel at the recommendation of my nephew. It was perfect! We couldn't ask for a better place to stay. The grounds and buildings are beautiful and meticulously maintained. The property is easy to navigate. The food, drinks and service are the best, with indoor, poolside or room service options available. The staff couldn't be more accommodating. We had an extremely minor scheduling question about the time of our room's cleaning one day and found champagne and two glasses when we came back to our room! While the entire staff in every area was absolutely outstanding, Deyaneira Rosa in the Housekeeping Department deserves a special shout out! We would definitely stay there again.

My wife and I spent the last week at the Condado Vanderbilt. This was our first trip to Puerto Rico. We had a great time and the hotel is beautiful but pricey! If you are looking to relax and enjoy the sun, this place is for you. Very elegant, several restaurants, great service (for the most part), four pools to choose from and a fantastic gym. A special shout out to our pool attendants Manual and Michael. They were friendly, helpful and courteous! We did have a problem getting our room cleaned most days. It appears they don't have sufficient cleaning staff. However, when we questioned why our room wasn't cleaned by say 4:00pm, they immediately had it done. One other note, due to the hotel's location, right on the water, the pool area can be very windy most of the time. Overall, we had a great time and would stay here again.

Excellent hotel, Beautiful , very high end and service is 5-star.