Condado Vanderbilt Hotel

The place is nice but the service sucks. Waiting over two hours for a simple bathroom towel shouldn’t happen at a 5 star hotel. I wouldn’t normally write reviews but the lack of attention and the poor service just gets to me esp after a long day. The check in process was wack too

Two friends and I had a wonderful stay at the Condado Vanderbilt. Everyone was very welcoming and showed us true hospitality. We felt like treasured guests, which doesn't happen much anymore. The pools were nice, with lots of chairs and umbrellas, and it wasn't hard to get a spot on the beach. The hotel is well located, within walking distance to very nice bars and restaurants and only a 10 minute Uber into Old San Juan.

This is a perfect luxury hotel. Warm welcome, and greeted with 2 glasses of champagne. Beautiful room, excellent service, delicious restaurants and classic cocktails. Everything is just wonderful at this 5* hotel. Our pool server, Michael, was very attentive, and our butler, Delfin, looked after us. Don’t waste your time or money at another hotel, this is the best in SJU. We can’t wait to return.

Our bartender, Anthony, provided excellent service and was extremely nice and personable. We can’t wait to back soon in the near future.

We absolutely loved our stay at the Condado Vanderbilt. The pool deck is stunning, with perfect loungers and excellent towel and pool service—an ideal place to truly relax. The spa was fantastic, and the woman who gave us the spa tour (I wish I remembered her name) was exquisite and immediately set the tone for true respite. César gave an incredible massage—hands down one of the highlights of our stay. There are great options for food and beverage outlets throughout the property, all paired with stunning views. The rooms are slightly older but very well kept and clearly cared for. The turndown service and amenity refresh were a really nice touch that made the stay feel extra special. The location is unbeatable—central in Condado, with a beautiful private beach and just 15 minutes from Old San Juan. A special thank you to Militza Orama for helping arrange a meaningful and special experience for my partner and me as we just got married. Her care and attention made our trip unforgettable. The Vanderbilt’s design is absolutely stunning. We will definitely be back—this was an awesome stay from start to finish.