Condado Vanderbilt Hotel

This is a true 5 star hotel, from the welcome champagne on arrival to the grandness of the lobby . The hotel grounds are beautiful, the great choice of restaurants especially 1919 which was a real treat on our last evening, food and staff exceptional. I did read people have commented previously the rooms are a little outdated and aged but honestly we had a lovely large room with a balcony , yes maybe the bathroom could do with an update , shower grouting for example but it was always clean and well serviced. Pool areas were fabulous with very attentive staff . Special shout out to the concierge Francisco, very helpful especially when our San Juan old town trip was canceled, he went above and beyond with suggestions what to see , where to eat and the history of old San Juan , it was easy to get there with Uber and we explored at our leisure. I would recommend this hotel and plan to return.

Our stay at the Condado Vanderbilt was nothing short of extraordinary — truly the most exceptional experience we’ve ever had there, and that says a lot. We’ve stayed at the Vanderbilt many times over the years, and it has always held a special place in our hearts. We even chose it as the home base for our destination wedding, where our friends and family stayed and were treated with the same warmth, elegance, and care that make this property so unique. But this most recent visit surpassed every expectation we’ve ever had. From the moment we arrived, we felt genuinely welcomed and cared for in a way that is rare even among luxury resorts. The staff’s kindness felt sincere, the attention to detail was flawless, and the entire property radiated pride and excellence. Our room was immaculate and beautifully maintained, and for the first time ever — despite having stayed in some of the best rooms on the property — we had a butler reach out to us proactively. That gesture alone spoke volumes. It wasn’t just service; it was thoughtful, personal, and deeply appreciated. It made us feel seen, valued, and truly at home. After leaving the Vanderbilt, we continued our trip at the Four Seasons in Puerto Rico, expecting a comparable level of quality. Instead, the experience there was a complete disappointment. The contrast was undeniable. Where the Four Seasons fell short, the Vanderbilt shined even brighter. Where we felt overlooked there, we felt celebrated here. This trip reminded us why the Vanderbilt has always been our favorite — and why it will continue to be the only place we stay when we return to Puerto Rico. To the entire team at the Condado Vanderbilt: thank you. Thank you for your warmth, your professionalism, your attention to detail, and for creating an experience that we will remember for years to come. You have earned our loyalty many times over, and this stay reaffirmed that there is simply no comparison. Butlers: Emanual Ortiz and Gabriel Rodriguez, Isabelle and all of the team.

The service and amenities are all top notch. Every employee is extremely knowledgeable and nice. Is it expensive? Yes. For me the experience was worth the cost and I would definitely stay at this hotel again.

I loved the spa! the therapist cynthia and lourdes were so gentle and accommodating. our locker room host DAMINA was AMAZINGGGG. she was so attentive and nice. she was there for our every need. she gave us words of wisdom that i will never forgot

This is a very luxurious hotel, we got a good deal. The rooms are very nice and clean, the service is excellent. We went to one of the restaurants and were very satisfied with the food. The hotel is very quiet and conductive to rest and relaxation. I think it is a reasonable value.