Condado Vanderbilt Hotel

We traveled to Puerto Rico for our annual anniversary celebration this past week in August, and our hotel was truly the highlight of the trip. We booked through Amex Fine Hotels & Resorts, which granted us all associated benefits, including a mandatory room upgrade and other perks. Additionally, the hotel assigned us a butler for our entire six-night stay. This meant we had a private concierge available from 9 a.m. to 6 p.m. daily. They arranged everything from balloon room decor to bringing champagne for our celebrations anywhere on the property, not just once, but multiple times. Isabella, our butler, gave us excellent local restaurant recommendations and secured reservations for some extremely busy and popular spots, even moving us up on the waitlist. The property itself was magnificent. The VC Lounge and bar became our go-to every night for a quick nightcap; a special shoutout to Tony the bartender. The adult-only pool area and reflection pool were amazing if you wanted to avoid the more crowded main pool open to children. The cigar room was great, acting as a "fly on the wall" setting for interesting conversations, and the patio area overlooking the beach was fantastic. We tried all the restaurants on the property except STK, since neither of us eats steak. However, of all the dining options, our least favorite was Ola. Since they also served the pool area, they selectively served their guests which disappointed us, so we never returned. The spa was also good but very busy; we couldn't book an 80- to 90-minute massage but only managed a 50-minute one. Thanks to our butler, they were able to squeeze us in. Beach access was great as well with access to chairs and umbrella at service. The beach near the hotel is a bit rough, yet still very enjoyable. The only issue is that there is a lot of seaweed that sometimes gets dragged into the water and eventually on you as the tide comes in. All in all, the property is wonderful, located in a very safe area with tons of things to do nearby. It is very close to Old San Juan and Carolina, where all the other fun restaurants and beaches are located. We highly recommend it.

What an incredible visit we had during our first time to the island as well as the property. Everything was absolutely exquisite and the star of the show was the infinity edge hot pool as well as the warm staff and management. The amenities are so thoughtful such as the adult pools area, the courtyards, numerous water features, stunning original lobby staircases, furnishings and more. Dining options were fabulous and the staff really helped to create some special moments and memories. I'm certainly looking forward to additional books regarding the property and history as well. We are certainly appreciative of our time with you and cannot wait to return! -M Vanderbilt

Location is perfect for an easy beachside getaway with kids, 20 minutes from the airport. Atmosphere is younger/more vibey on the weekends and calmer/more families during the weekdays. Beautiful suites with seaside view. Expensive but good spa, bars and restaurants. As with most resort-like hotels, you're paying extra for the convenience. Plenty of other options within walking distance. Only downside was the hotel next to the Vanderbilt was undergoing construction, so there was a lot of noise on the beach some days. Service and management were very helpful. Great deal on The Edit with Chase. Would highly recommend for families.

I wanted to take a moment to express my heartfelt gratitude for my recent stay at your beautiful and elegant hotel. From the very first encounter at the reception, it was clear that your team exemplifies kindness and warmth. The hotel gives you this back in time to the 1920's feeling! Such an beautiful hotel and in the heart of great restaurants in the Condado area. I must extend special recognition to Beatriz Cardona and Militza Orama, who truly set the standard for exceptional service. Their dedication and commitment to guest satisfaction are commendable, and they are indeed shining stars for your brand. Thank you once again for your amazing hospitality, and I look forward to visiting the Vanderbilt again in the future.

I have some shout outs for sure. I can not express what a great three day weekend we had the the Condado Vanderbilt Hotel, the hotel is amazing, the staff extraordinary. This is a top of the line operation. We were greeted by Steve who did an exceptional job handling our bags, the door, the check in and our site orientation as he escorted us to our room. Five stars for Steve. All the dining options are exceptional, but we found ourselves most regularly in Tacos and Tequila during the World Cup games. There, Angel was wonderful taking care of our table inside or out. Five Stars for Angel. I typically get along well with my bartender but I have to give a special 10 Stars to Pablo. What a joy he was in making our stay special and sharing his love of Puerto Rico with us, La Isla del Encanto! He also made the most amazing Margaritas too. Marabar Rum Old Fashioned...the best. We closed every evening in the elegant main lobby lounge where Brenda took care of us and was so accommodating. Also five Stars for Brenda! This hotel understands hospitality, it has been a long time, maybe never have that I ever experienced a hotel staff so professional, warm, and welcoming.