Belmond Casa de Sierra Nevada

This hotel is what made the stay so memorable. I could’ve stayed here and never left the whole weekend. The food is superb. Staff were attentive and very pleasant. We visited in October and it was very hot in the afternoons. It’s a beautiful city but you’ll need tennis shoes on every time you go out. The cobblestone streets are hard going in other shoes. Two full days gives you plenty of time to look around unless you are there for a specific reason. We had the best mole I’ve had in Mexico in SMDA. I’d probably plan to stay in one of the airport cities for a few days if I go again.

Possibly the best hotel we have ever stayed at. The service is amazing the rooms are wonderful. The location is perfect. The price is reasonable considering the quality. Super clean, super quiet. It feels like your oasis in Mexico! Don't hesitate to go!

Exceptional service from a team that truly cares. We felt at home, our dogs were welcomed by name, and every detail of the stay was thoughtfully handled. A memorable experience from start to finish.

Our recent stay at the Belmond Casa de Sierra Nevada was, in a word, fabulous. From the moment we arrived, it felt less like a hotel and more like an intimate, beautiful sanctuary. We had a lovely room with a huge bathroom right by the pool. The entire property feels incredibly special and intimate. One of our favorite moments was watching the sunset from the rooftop bar…the view is spectacular. When the evening breeze picked up, the staff were right there passing out blankets. Every single detail was considered. The breakfast was a highlight of every morning. The fresh pastries were fresh and delicious, and the chilaquiles were a standout, and in the evenings, the drinks at the bar were fantastic. Honestly, it was the staff that made our stay so special. Everyone was incredibly thoughtful and kind, and I only wish I could remember every single person’s name because the entire team was so wonderful. Paula at check-in, Oscar at the bar, Brickellia the concierge, Alejandro, Front of House Manager, Noreli in Food & Beverage, Michael, the General Manager. Their hospitality is the heart of this hotel.

We stayed four nights in late April and had a wonderful time. From greeting through till departure, this really was a warm, luxury experience. The room (#484) was well appointed with all the modern amenities while retaining beautiful historic architectural details; we liked that it was in a casa just a few steps from both the main reception building and the pool/Tunki building, because it was especially quiet. The pool was beautiful and generally peaceful in late morning--sometimes by mid-afternoon, all of the loungers were taken, but staff were helpful in accommodating everyone. They also provided fantastic service poolside, including offering up free snacks and popsicles on a particularly hot day, in addition to a menu of food and drinks. All of our encounters with staff were what made the stay special (and preferable to another 'luxury' hotel we stayed at in town later in the week). The breakfast crew in the Andanza restaurant paid careful attention to detail, learning our names and preferences immediately. In particular, Israel took great care of us at breakfast, and we loved chatting with Jesse, who recommended we visit Restaurante del Parque (the more "traditional/regional Mexican" restaurant at the Belmond's other building a few blocks away); we did just that on our last night in town (several days after we'd checked out of Casa de Sierra Nevada), and Jesse -- who happened to be working there that night -- remembered us by name and gave us a splendid, memorable dinner experience. We also really enjoyed talking with a bartender at Blue Bar about the unique spirits distilled in different regions of Mexico. The housekeeping team was always friendly and did a great job. And from beginning to end, bellhop Jorge looked out for us and made our logistics run seamlessly.