Hotel Californian

Location is perfect and is close to the beach, within walking distance to all attractions and restaurants. The room was clean, comfortable, and very well maintained. The front desk staff was friendly, though a bit more warmth and attentiveness would have made the experience even better. Overall, we had a pleasant stay and appreciated the quality of the accommodations.

Overall pretty good stay but had a couple of issues during our brief stay. 1. We were expecting to relax in the room at check in but were not informed of a roof top party at check in. We were unable to stay in the room because the music caused the room to vibrate until 9pm. When I called the front desk I was told that we should just “wait it out” until 9pm. They apologized for not telling us at check in about the party, offered a room credit, but none was reflected on the final bill 2. Service animals. I was asked for identification at check in and presented credentials at check in but apparently not noted and the hotel proceeded to charge a 250 dollar fee after i checked out and saw the bill come through the credit card. I was told it would be refunded but still waiting. Location was good and I enjoyed goat tree for breakfast but the room was not really worth the price due to being not really relaxing during out stay for a couple of days. It would have been nice to inform us of this at check in and lost some quality sleep time and relaxation. We came from LA to rest but the party made it not a relaxing stay at this hotel. There must be miscommunication and poor notations made by reception.

Truly for a 5 star resort this a waste of money. I went for a birthday celebration and tried to contact the hotel to coordinate a bottle of champagne to be delivered, they assured me they would arrange something...they didn't do anything. I would have happily paid for something to be delivered if they let me know ahead of time that needed to be done. Additionally, we ordered room service for breakfast and you pre pay when you order on the mobile app, and half our items were missing when it was delivered. It took them 2 hours to miss half our order and an entire bottle of champagne, and after I complained they told me they didn't have it and charged me for a larger bottle instead. We tried room service again for lunch because we were frankly so tired from this entire experience and just wanted to have another bite and leave ASAP, however me and my partner both got severe food poisoning... Overall, I wouldn't recommend this property to anyone. Sure it is in the middle of State St. and has a convenience factor but the entire experience is so inconvenient you are better off staying anywhere else

A five star hotel is one that has five star service. The service here was lacking in many ways. Both days of our stay we were out of our room from 10 am-4pm, and returned to a room that had not been made up. Housekeeping only came when called, and then they only made the beds. They did not replenish empty shampoo or soap, and did not replace coffee pods - use the toiletries sparingly because apparently what is in the room when you arrive is all you get. At the pool, the towels and water were empty when we arrived, and were not replenished during the ~2 hrs that we spent there. On our last day, we learned that the woman perpetually admiring her appearance in the hotel lobby mirror was the concierge. We walked past her a dozen times and she never once asked us whether we needed assistance. We never saw her speaking to anyone else, so I have no idea what her purpose is. This hotel has a nice location close to the beach, but is so lacking in service that I suggest staying at one of the many other hotels nearby.

Responsible, personable customer service from entire staff. Beautiful cozy spa. Rooms had character and privacy. Will return!