Eldorado Hotel & Spa

I have stayed at the Eldorado several times over the last 15-20 years, and always have thought it was a nice hotel in a great location in a fabulous city. It's still that, but I did have some issues during my stay last month, primarily with my sleeping room. It was a good-sized corner room with a balcony, but there were a number of maintenance issues that should be caught at a truly luxury hotel. The room is dark, as have been the ones I've had during other stays. That being the case, the hotel should make sure that all lamps have working bulbs between guest stays; one of ours did not. Also, although it appeared that the bathroom had been remodeled with a very nice shower replacing a tub/shower, there were some loose tiles or something near the shower head. Water got behind there, making the bathroom have a very musty smell that spread to the rest of the room. Finally, although I don't think it got warmer than the low 80s during our stay, the room got the afternoon sun. A/C definitely was needed, and it didn't matter what temperature we set the thermostat, it never cooled down. We reported this to the front desk, but I'm not sure maintenance ever came and looked at it. I heard other attendees at my conference say the same thing about the A/C, so this seems like something that the management really needs to address. Those issues aside, the public space has been beautifully redone, the Old House continues to have great food, and the staff is always very friendly and tries to be helpful when they can. The location is perfect, and within walking distance of just about anything in the downtown area. I'd definitely consider returning to the Eldorado, but I hope that the management invests in paying attention to various maintenance issues, big and small, that can turn a fantastic visit into a so-so one.

This hotel is an excellent location. You can walk anywhere you need to go. The room was fairly well appointed with a frig. The bathroom was alright. The staff was helpful and considerate. However the $25.00 a night Resort Fee was a joke. The roof top pool is extremely small and the area around it even smaller. So if it is busy at all everyone is on top of each other. We all need to stop staying at hotels with resort fees. We didn't use any amenities so for us it was just a waste of money.

Such a magnificent hotel and such a wonderful part of our vacation! this hotel is so beautiful and sits in such a great location in downtown santa fe...right in front of the georgia o'keefe museum (which is a must.) our room was beautiful, elegant and clean. the bed provided fantastic nights of sleeping...but this review would not be complete without mentioning what an amazing person Hunter, front desk, was to us during our visit. i have stayed in hundreds of hotels and he is the rare person who worked so diligently to make sure we had an awesome room, a great stay and answered every single question we asked him. Hunter, you are truly an exceptional person and your management should be proud to have you! your "super service" enhanced our stay. thank you so much!!!

This is a lovely, upscale hotel within a block of the central district. Rooms are well-appointed, have refrigerators et al. Nice heated pool on the roof. Staff are gracious and responsive. Although there was an issue with the central air conditioning system, the hotel went out of its way and handled this with aplomb. Highly recommended! Ed

The sign of a 5 star hotel or 1 star hotel is management. Does management follow through? Does management get things done? Sadly, in this case, the answer is no so this really is a 1 star hotel. Short story to a long story. 5 days of no fully functioning AC throughout the hotel. Room was stuffy throughout the stay. We had pre-payed so we could not leave. Thursday night - we realized there was a problem. We were promised the system would be fixed on Friday. Not fixed Friday or Saturday or Sunday or Monday. Staff Indicated this was not the first time for a long period in 100 degree weather that management had not fixed the AC. On Monday I spoke with Senior Manager and asked for a full refund. She initially asked that I call the company I had booked through to have this handled. I reminded her I was on vacation and asked that she completely handle it. She said yes and she said she would handle it herself. 24 hours later, just before I left, I had not received confirmation it had been dealt with. I called the company the reservation had been made through and the hotel had NOT handled it. This hotel needs a change in management if it is going to succeed. Do yourself a favor - stay elsewhere because if something goes wrong, you will be out of luck.