Eldorado Hotel & Spa

This hotel was disappointing. First, there was one bank of elevators, and some of the rooms were VERY far from the elevators. My friend and I, both of whom have mobility issues, were assigned a room quite far from the elevators, and the carpeting made it very difficult for us to carry canes and maneuver luggage. Finally, one of the staff noticed how difficult it was for us to get to our room, and we got moved to a room much closer to elevators. The room we were in before we were switched had two plush armchairs, but the new room had only one. After a call to the front desk, a second chair was eventually located. The bathroom had a large make-up mirror, but when my roommate tried to use it, she said it seemed about to fall off the wall. I had been looking forward to the outdoor hot tub and pool--after all, this is a spa, right? The hot tub had hot water in it, but the water was not bubbling, and the switch to turn in on was in a locked off position. The very small pool had only two ladder steps to get in at the shallow end, and older people like myself cannot get in and out of pools when there are no real steps. Needless to say, I spent no time at the hot tub and pool. We were served one dinner and two breakfasts at the hotel, and one morning, the breakfast was late being served. If I were to return to Santa Fe, this hotel would not be a choice.

My legal organization held its annual conference at the El Dorado this year. The facilities are top notch & the staff was extremely helpful. The room was very comfortable with a great bed & a roomy bathroom. The food was delicious, fresh, varied in offerings, & reflected well on New Mexican cuisine.

The hotel is downtown Santa Fe, not a particularly outstanding place. It is old and the rooms are kept clean but things like the 4 post bed are good place to stub your toe constantly. The bathroom has a walk in shower that swings into the bathroom door and the shower can only be adjusted while standing in it, so get ready for a cold blast of water. The bathroom floor is an extra ordinarily slick when slightly wet, be very, very careful. The carpeting, because it is desert southwest colors looks dirty nearly everywhere, but it probably isn't. The pool is tiny and the spa is only large enough for 4 people and is very difficult to get too, climb a steep narrow stairs to access. The best thing about the hotel is the cafe and great food & great staff, especially Chloe. Many of the staff are very new and just don't know enough of the area to give advice but they do try. The BBQ banquet food was terrible, but that may have been a poor choice by the meeting planners. It is a very expensive hotel that doesn't have the features one would expect, but is close to the Santa Fe square. I'd shop around, use uber or lyft & drive a little, save a lot and get a better value for the dollar.

From our arrival where we met very friendly and efficient valets for our car to the friendly greeting at the front desk, to all of our interactions with servers and cleaners and the young fellow who holds the front door open, we were very impressed. We stayed for a week and thoroughly enjoyed our stay. We had a nice sized king room with a huge patio. The patio was shared with two other rooms but they never used it so I have a big patio all to myself. We used the spa and again, we were impressed. I will review it separately but it is well worth a visit. We are already planning a return visit to Santa Fe and will be staying here for sure.

First time to stay at this hotel. Lobby and rooms are updated. Hallways are a little dated. Wonderful staff throughout the stay including covered parking staff. They welcome dogs by name with a sign and big bowl of fresh water. I would return to the same hotel and recommend it. Note they were going to add a resort fee but I was prepaid in full so they were kind to waive it. Breakfast in the hotel was nice but also everything was very close walking distance including Tia Sophia's for breakfast and a special dinner at Dinner for Two ( we did a dinner for 10). Both excellent also.