Eldorado Hotel & Spa

We stayed at the Eldorado for one night on July 3rd. I can't believe they can consider themselves a four star hotel. Check in... Smooth, (fortunately, since we couldn't check in until after 4, it gave us less than one hour to get changed and head to an event) friendly FD person, things looking good. Get to our "room", theres a do not disturb sign on the door and our key doesn't work. Head back to the desk, stand in line and wait to talk with someone. She finally figures out that the other person had written the wrong room number. No apologies, but fixed and we're finally getting to our room. The room. The shower floor was covered in hair. Called the front desk asked to have it redone. Not a problem, they'll send someone up. Look up, the light in the bathroom is burned out. Call again, permanent hold. I finally take a bulb out of a lamp and replace it myself. While I'm doing that the front desk finally picks up. Ask to have it replaced as the one I installed wasn't very bright. No problem, be right up. We leave, attend the opera and return to valet parking where the attendant was leaning against a wall and not acknowledging anyone coming in. Finally, leave my car and key, head to the room to find the shower floor still covered with hair, the light bulb I had replaced still in the fixture and the toilet seat up????? My only thought is that someone came to the room, saw the light was "working", no need to replace it, but needed to use our toilet??????? Check out. We didn't have time to wait for a valet so decided to bring our stuff to the car. The parking attendant was very helpful, walked me to my car and I loaded. Explained to him that I had a few more things and I'd be right back. Returned to the car to find it locked (understand the gesture, keep our belongings safe) but another attendant asked what I was doing. I said-loading my car. He replied as he hit open on my key fob. "WELL, IF YOU HAD WAITED IN LINE I WOULD GET TO YOU AS I HAVE 10 OTHER THINGS TO DO, BUT THERE YA GO!" Wasn't sure that he really said that so I asked him to repeat it. Doubled down and repeated the same words exactly, except louder. Tried to explain that I had waited in line the first time and since I knew where the car was, didn't think I needed to repeat the process. The room was in major disrepair. Floor was filthy, worn out furniture and a bracket mounted on a wall where a picture apparently hung at one point. I can honestly say this was the worst overall hotel experience I've ever had in my life.

Location is great. Hotel struggled with AC and every day of my five day stay, housekeeping messed something up - no washcloths, no hand towels, neglected to wash coffee mugs, etc. This is the second time I have stayed here and had no running hot water in the restroom sink. When I tell the front desk, nothing is done. Will not be returning.

Broken a/c and they didn’t notify us before we arrived; I booked the morning of so they could’ve rejected the booking request. In fact they waited until after we complained, they said they would work on it, did not provide follow up, then I inquired again the next evening after being out all day when they told me lightning days before took out the unit. Terrible service, hiding the truth, and they treated me like I should just deal with it. I’ve never experienced anything like this.

There is only one reason I'm rating the Eldorado Hotel: poor; I was charged $410 for dirty sheets and towels. This was not only unfair, but excessive. I enjoyed the hotel for it's convenient location. I thought that the breakfast were excellent and varied. The rooms were comfortable.

If you enjoy excellent cocktails and a personable staff, the Agave bar in the Hotel Eldorado is for you. In particular, Sky is an amazing mixologist and wonderful to talk to. I highly recommend this place. It is definitely not the typical sterile hotel bar.