Eldorado Hotel & Spa

Great location. Helpful staff. Don’t get the fireplace. ... tiny and not worth it. Staff doesn’t replenish tea and sugar/ sweet & low. Frustrating. Breakfast omelettes are great in the restaurant. Workout room is small but clean with good equipment.

Arrived in Santa Fe after a long day and multiple plane changes, only to find our hotels restaurant was closed. Agave was across the street and decided we would try it. The service and food were both amazing! Our server Lahoma S. simply made our day. We had amazing cocktails and shared a couple of small plates. Our server also gave us some inside local recommendations. We tried them all and were not disappointed. Thank you Agave Lounge and Lahoma for saving our first day in Santa Fe!

The hotel is in a great location but the room was poorly lit which was frustrating. There was a huge mirror in the bathroom that we could not use because the was no light near it. Additional lighting would go far here. The front desk staff, spa staff and concierge were all very friendly but i had a very bad experience with holly, the bartender at the bar in the rear of the hotel. We were there for a short period between the wedding we attended and the dinner afterward. She poured my partner a drink of vodka on the rocks and then when he briefly walked away from the table it was cleared by the staff. He explained what had happened and she told him she did not believe him and would not give him another. I thought that she must have misunderstood and went to talk to her myself; unfortunately there was no mistake. She rudely stated that she wasn't going to "give us a drink for free". Between the suite we stayed in, the spa services and room service we spent close to two thousand dollars at the hotel... i assure you we were not trying to stiff this woman on a $15 drink. I have never experienced such poor service at a hotel I have stayed in or a wedding I have attended. Really unbelievable.

Please take into account I have never stayed in santa fe area so my observations are based on my overall travels Positives Very attentive staff overall Lobby and downstairs very attractive Bartenders knowledgeable and helpful Location!!! Negatives Rooms: desperately in need of upgrade, furniture from 70's, no accents, popcorn ceilings, window an eyesore, and very drab overall. Pool and hot tub- do not expect what u see in pics. Both very small and unattractive. Furniture dated. People actually arrived and immediately left when they saw area. Food- what I had was terrible. Taxes and various fees makes price more than expected. Some things, usa today newspaper, for example, not available even though advertised on website. Overall: You can tell this hotel was once opulent and has potential to be again if they would invest in obvious upgrades. Bottom line, if you get a room for $100ish, you should not complain. At 200+, you will be disappointed.

We enjoyed our Stay at the Eldorado because of its location and the comfortableness of the bed, but the hotel did not meet our overall expectations. There were no towel racks in the bathrooms, the room lighting and choice of artwork were dark and dreary. The food at the restaurant attached to the hotel is one of the worst foods we've had in some time, and the service was very slow and impersonal. But they do have great margaritas. We noticed other hotels while exploring the area and we'll definitely give those places a try the next time we visit Santa Fe.