February 13, 2018 for 3 nights for 2 adults.
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Eldorado Hotel & Spa in Santa Fe, New Mexico
Nestled in the heart of New Mexico, in desert highlands as beautiful and picturesque as a damask rose, is the luxurious Eldorado Hotel & Spa part of the Lifestyle collection of Preferred Hotels & Resorts. In the center of downtown Santa Fe, this pueblo revival-style hotel surrounds you with plush and elegant accommodations designed to ensure a beautiful stay. With warm earthy tones, and views of the Sangre de Cristo Mountains in the distance, the desert becomes an enchanting, relaxing escape. Gaze out over the brilliant hues as the sun sets purple over the sands, and relax on your terrace enjoying a cocktail. Between the fabulous accommodations and modern accouterments, New Mexico has never been this inviting. At the Eldorado Hotel & Spa, your desert oasis awaits, and your vacation is just beginning.
Recline near the rooftop pool and soak in the invigorating rays of sun, or maybe indulge with a massage at the Nidah Spa for a relaxing morning. If you prefer a little adventure stroll through nearby Santa Fe Plaza to marvel at Spanish-colonial era buildings, and the beautiful Loretto Chapel. If you are looking for some exciting outdoor activities, head to the nearby Sangre de Cristo Mountains. Hike or bike the stunning mountain trails in the summer months, and ski or snowboard down its fantastic runs in the winter. For a truly breathtaking experience, take in Santa Fe and the mountains from high above with a beautiful ride in a hot air balloon. Or to experience a taste of New Mexico, literally, take an exciting class at the Santa Fe School of Cooking. Learn how to mix spices and cook in true southwestern style as Spanish, Mexican, and Native American cuisines are exquisitely taught. After a wonderful class, sate your appetite with a meal at Old House Restaurant. Presenting a seasonal menu, made from the freshest ingredients, this restaurant in the Eldorado Hotel is a perfect place to conclude the day. With a fabulous day behind you, return to your room as the sun goes down. Retire to your plush room at the Eldorado Hotel, and with a smile on your face, drift to sleep imagining the next beautiful day in the desert.
Location of Eldorado Hotel & Spa
Nearest Airport: ABQ
Amenities for Eldorado Hotel & Spa
- General Information
- 219 Guest Rooms
- Pet Friendly
- Room Service
- Bar & Lounge
- On-Site Amenities
- Shuttle Service
- Spa on Property
- Laundry Service
- Fitness Center
- Multilingual Staff
- Valet Parking
- Rooftop Pool
- In-Room Amenities
- Turndown Service
- Flat-Screen Televisions
- Business Center
- Conference Facilities
- Children's Amenities
- Historic Sites
- Art Galleries
- Culture & Arts
Reviews for Eldorado Hotel & Spa
My husband and I were traveling through on our way to Phoenix with our 18 year old dog Oreo, a member of our family. Not wanting to spend Christmas Eve and Christmas Day in the car on the road, we decided to pick a nice hotel and spend 2 days in Santa Fe. Our first mistake was picking the Eldorado. When I spoke to the booking person over the phone she promised a double room for approx. $300 per night including tax and the fee for Oreo. She said how there would be a treat for Oreo and how special the hotel experience would be. But, she needed to confirm that the room was available and that she would call me back. I agree but decided to check the Inn and Spa at Loretto for availability in the meantime. When I called the number for the Loretto, the same person answered. She said that this was one of the sister properties. She now was able to tell me that the room at the Eldorado was available and that she had quoted the wrong rate. She had quoted the rate for a different sister property but would be willing to honor the quoted rate if we took the room at the Eldorado. I asked her what the difference was between the Eldorado and the Loretto which was more expensive, since we really wanted to have a special holiday together considering that Oreo was old and not in good health therefore not likely to be with us another Christmas. She told me that the only difference was that the Eldorado was newer and more modern and the Loretto was older with smaller rooms. Needless to say we picked the Eldorado. What a mistake! What did she not tell us about staying at the Eldorado: 1. That Oreoâ€™s walks would be littered with dog poop that was left by their inconsiderate owners. Not only that but they directed us across the street to another restaurantâ€™s property. That was nasty and the first sign that our stay would not be representative of class! 2. That the carpeting in the lobby and hallways looked like it hadnâ€™t been cleaned in years, very dirty. 3. That there would be drunken women at happy hour in the lobby and in front of our children. 4. That if we decided not to order room service as reception suggested because the restaurant was supposed to be booked, that the hostess at their restaurant on Christmas Eve would sit us at a cocktail table near the bar without asking if we would like to pay the $80 per person for their overpriced very limited menu. When we refused the table and asked about the main restaurant they hesitantly mentioned that it was $80 per person with a stuck up attitude. That really ticked us off. They acted like they though we couldnâ€™t afford it. They should be trained to not judge your customers by what they are wearing. Maybe it was because of our jeans or because we had been traveling all day and were not in party clothes. If they were smart they would have taken into account that if we can afford $300 a night for a small run down hotel room, we would consider the $80 per person for a simple inadequate menu. Feeling insulted we decided to eat elsewhere in town. 5. That there would be little choice for food in town because everything was booked except for the Blue Corn CafĂ© which gave us a better reception and service than we received from the Eldorado our entire stay. 6. That they would not be cleaning our room on Christmas Day. 7. That the toilet would have a problem and they would not pick up the brown stained towels that they used when they fixed it. Yes they left the dirty towels on the floor. And we had to call housekeeping to pick them up and replace them with clean ones. And No they did not clean the room or the bathroom. I was told that the staff went home early because it was Christmas. So we had to stay with a dirty room. 8. That when they called a week later to ask us to come back for a special offer they were having and I related my experience, I was told that a manager would call me back to discuss my concerns. A call that never came. 9. And lastly, that there would be no gift for Oreo left in the room! The message on the room key card from the Eldorado says, â€śItâ€™s not our place, itâ€™s yoursâ€ť. Well my place would have clean rooms, clean carpets, working toilets, clean pet areas, courteous staff, quality restaurant, deliver what we promised, and would not cater to the drunks at happy hour. The Eldorado is trying to come across as a high end hotel. A news flash for them: You need to have a high end facility, high end service, and be kind and courteous to your guests. We have stayed at high end hotels and 5 star restaurants before and have never been disappointed. I guess part of the reason for our disappointment is that we know better!
Donna D - Lebanon, New Jersey
Coming back to Colorado from Scottsdale, my wife found a great deal on rates at the Eldorado. Staff was very helpful and the room was great. Ate in the Agave restaurant in the hotel and the meal was good and great service by Nicole and others.
tmtaylor48 - Colorado Springs, Colorado
1) After a long drive, we waited an additional 1.5 hours because the room wasn't ready. No big deal, but when we finally got our room keys to the suite, we were disappointed to find out that the room we booked did not have a fireplace. I SPECIFICALLY asked for one at the time I paid for the reservation and was never told that this was not a guarantee. 2) We decided to settle into the room but needed additional blankest and pillows. The blanket never made it even after the second phone call to room service. 3) I paid close to $250 at the hotel's steakhouse for a mediocre dinner, only to find out the next day that the front desk agent never told us that we would receive a discount as hotel guests if we ate at their restaurant. OK, maybe she forgot, but perhaps the waiter could have mentioned this as well as he knew we were guests. Apparently there is a flier they give you at the time of check-in but that obviously was to no benefit to us the following day. 4) After my stay, I filled out the hotel's survey regarding my experience, and received a response stating: "I am very sorry that there was a misunderstanding about what room type you were being booked into. I will be sending your comments and reservation information to our Reservations Manager to review and take action on." I waited two weeks and followed up, let another 2 weeks pass and followed up again. NO RESPONSE, and still none to this day. How rude to not even send a reply. Management: If you're not going to follow up with your guests to resolve an issue, please don't say that you will. Very upsetting and I'm extremely disappointed with the lack of good customer service.
The hotel location was excellent, being very close to downtown. The parking attendant seemed to provide the best service at the hotel. Our stay was over Christmas and we wanted to be pampered a bit, but most of the services the hotel offered were unavailable during our "holiday" stay. It seems that a very expensive hotel was not as much in the "service business" as we expected. Restaurant was closed, bar area was limited, and we were pretty much forced to go out for food. Also be careful, if you use the hotel telephone to call around for a restaurant, they charge $1.00 for local calls. Kind of a "stick it to you when we can" attitude for the hotel.
Fred H - Kerrville, Texas
My wife found this hotel on a booking website she was not very familiar with, but the rate was so attractive that she proceeded with reserving a room for our 4-night stay. The printed reservation specifically said 'room only.' Well, the rate was so attractive she felt that, OK we can park somewhere close by and rarely do we eat in a hotel restaurant so what is the big deal. We arrived and checked in and much to our surprise had valet parking and vouchers for breakfast in the hotel for EVERY morning and a voucher for a free sangria at one of the bars. We were late for breakfast one morning and in a round-about-way, they re-opened the restaurant, we ordered from the menu and ate amid the renovation construction! Who cares. The public spaces are attractive. The staff is attentive and courteous. Everything connected with our stay was absolutely perfect. I would stay here again. I will tell friends to stay here as well.
twomartinilunch - Brandon, Vermont