Eldorado Hotel & Spa

We stayed here this summer whilst attending an oil and gas conference. The hotel is conveniently located in the middle of Old Town Santa Fe and very close to the Convention Center. The service in the hotel was generally subpar. Housekeeping never cleaned the rooms properly despite a number of calls to them directly and to the front desk. They never made up the sofa bed that was pulled out for my son so that people could walk in the room once during the 5 days we stayed there. The rooms were old and the bathrooms need updating. Grout was dirty in the bathtubs. Service in the restaurant was indifferent at best and food quality was adequate only. The swimming pool was disgusting and wasn't cleaned properly. Their was scum all along the pool walls where people had written their names showing that the pool wasn't being cleaned. Their was a gross used bandage on the bottom of the pool (picture attached). Needless to say we didn't get in after the first visit. The only bright spot was the kindness of the valets in the parking garage. When our car's battery died, they watched the car for us whilst waiting for the repair folks to arrive. They entertained us and kept our spirits up when we were frustrated for having spent the better part of a day in the garage instead of sight seeing. Overall, we didn't receive good value for the money we spent here. Next time will go back to La Posada or Inn of the Five Graces.

The hotel is located at the end of Santa Fe Street and provides an excellent location for exploring the old town and plaza. Museums and shops are all within walking distance. It hotel is extremely comfortable and provides all of the amenities that you could want.

I stayed at the El Dorado Hotel and Spa in Santa Fe. The El Dorado is a wonderful place to stay. Great hotel, wonderful spa, and outstanding customer service. The location is perfect - downtown and close to shops and restaurants. Great restaurant at the hotel too!

The location was very convenient to the plaza. The lobby is stunning. My room was a bit dated and dark. But, it was very clean. The staff was extremely helpful and friendly. We tried to go to happy hour at the bar downstairs, but it was so loud I couldn't take the noise. We tried later at night and it was terrific the bar staff was very nice.

My mom and I take an annual girls' trip to Santa Fe and each time we come back, Nicki the bellman remembers us! This hotel is very close to the Plaza, also has reasonably priced parking. Comfortable beds, nice showers, and the front desk is accommodating about moving you if you don't like the room. We will definitely keep coming back.