We recently stayed at the Hilton Buffalo Thunder Resort in Santa Fe and, unfortunately, my experience was far from what we expected. Here are the issues we encountered during our stay: 1. Misleading Information About Food Credit: Upon checking in on Thursday, we were told we had an overall daily food credit of $50 to use at the resort's restaurants or Starbucks. However, on Friday, when we tried to use it for breakfast, we were informed that the credit was actually only $40 and could only be used for breakfast. This created a lot of confusion as every person at the front desk gave us a different story regarding how to use this credit. As a result, we couldn't use our credit as planned because Starbucks was closed and we didn’t have time for a sit-down breakfast due to our packed itinerary. 2. Unclean Room: When we entered our room on Thursday, we found multiple strands of long black hair on the bathroom wall. We immediately called the front desk, but all we got was a simple "okay." There was no urgency to address the issue or any concern about why the bathroom was not properly cleaned. This made us question the overall cleanliness and integrity of the room preparation. 3. Room Service Issues: On Friday, we requested our room to be turned around. Upon our return, we found the air conditioning turned off, the temperature set to 75°, and the room smelling musty. We called the front desk to question why the cleaners altered our thermostat settings, but we only received a vague response that "someone will follow up." Additionally, one of our bags, which contained electronics, was found open despite being left closed. This raised concerns about privacy and the handling of our belongings. 4. Pool and Locker Room Cleanliness: When we went to use the pool and hot tub one evening at 8pm, there were no clean towels available. Instead, wet towels were strewn all over the place, indicating that the women's locker room had not been cleaned in quite some time. 5. Unhygienic Conditions: While sitting in the jacuzzi area, we noticed rotting bananas in the corner. The state of the bananas suggested that they had been there for an extended period, reflecting poorly on the maintenance and cleanliness of the facility. Overall, for a hotel that labels itself a diamond resort, this experience was far from spectacular. We are still awaiting a follow-up from the hotel regarding our concerns, which adds to our disappointment.

Ate lunch (only) at the Iguana Cafe inside the Hilton Buffalo Thunder. Was impressed at the tastiness of the food, friendliness of the waiter Jimmy, wonderful decor throughout the premises. Ate the 3 enchilada plate and loved how the corn tortilla shells were nicely grilled and tasty. Also had the green chile stew which was also exceptional with the Hatch green chile and Chimayo red chile leaving two wonderul tastes lingering in your palate after each bite. I didn't stay at the hotel because live in nearby Santa Fe now but the hotel is very comfortable and classy looking. The Iguana Cafe food is as tasty as the most popular restaurants in Santa Fe.

Another perfect stay at Buffalo Thunder. This has easily become my go to hotel when in the Santa Fe area, I stayed here at least four times last year alone. I have never encountered any issues and I truly appreciate how they consistently recognize my Diamond status with proactive upgrades to terrace or deluxe suites. The rooms are always well appointed, large, clean and comfortable. The views are stunning and the staff are very friendly. I am looking forward to returning again soon!

Check in very slow and not friendly. No Diamond status recognition. Starbucks- cold coffee at 12:15 and espresso machine shut down. Lunch- downstairs terrible food and service Breakfast- manager at Iguna starred at me but didn’t seat me. Food mediocre.

This trip was a nightmare and it’s still going. I was injured during my stay due to my soap dispenser in my shower. ( it was taped on to the shower wall) yes taped. It fell on my toe. They said they would refund my money in several emails. Now that are saying I will get nothing. WTH???????? HORRIBLE HOTEL. DESPICABLE GM DISGRACEFUL CORPORATION D O N T. S T A Y.