Fairmont Miramar Hotel & Bungalows

I stayed at the Fairmont for a birthday get away and had such a wonderful experience with the valet staff! Most notably, Alan, Matthew and Garry who were all so accommodating and friendly. We truly just appreciated the entire staff and are also very grateful for the manager Andres who made the entire stay a pleasure! If you’re looking for great service definitely stay here.

I want to show my appreciation for Doris, Miguel, Matthew and Aiden for their professionalism and personalities. Thank You

Matthew the valet and Victor the concierge provided fantastic support and help. In fact they were typical of all the staff who were professional courteous and respectful plus they were friendly and so having a chat was very enjoyable So if you are in Santa Monica stay at the Miramar hotel it is a great experience

The service at this hotel is impeccable. Overall, the feeling is warm and welcoming at all stages, from your arrival experience from valet service from pros like Matthew and Armando to front desk, room service and every other aspect of this great hotel. this is the only place I stay when coming to Santa Monica. Not only is the view beautiful but the rooms are comfortable and feel like a home away from home for a business traveler, especially. I will definitely be back many times.

I had some issues during my stay, but when talking with the staff at the Fairmont its very clear that they prioritize customer service. Especially helpful was Ethan during my check out... he asked about the stay and then did everything in his power to mitigate the issues. This was not only appreciated but very welcomed considering great customer service is hard to come by. Kudos to Ethan for making sure my last impression upon checking out was a very positive one!!