Fairmont Miramar Hotel & Bungalows

I had an amazing experience at Fairmont Miramar, thanks to two incredible employees. Sal greeted my friend and I with such a warm and positive attitude and made the whole check in process easy and smooth. Sal was patient, informative and genuinely kind. Antonio was just as impressive. He was organized, attentive and made sure every detail was handled as we valet my vehicle and needed assistance with our luggages. It is quite rare to come across staff who care this much, and both of them made our visit so pleasant. Great customer service all around! Thank again Sal and Antonio your service is much appreciated, we can’t wait to visit again.

I wanna give a special thanks to Eddie, Amy and Matt for all their help. Amy and Eddie were so wonderful to speak to and Matt was very fast and efficient with retrieving my vehicle. One of the best valet teams i’ve had the pleasure of meeting thank you all !!

Every time I come to this hotel for work, I am met with amazing energy and bright smiles. Not only does the valet staff handle my car with impeccable care, but they always have pleasant attitudes and make me feel comfortable as soon as I pull up out front. Specifically, I would like to point out Amy for her kindness and professionalism. In addition, Eddie, Matt, Aidan, and Adrian ALWAYS are out front delivering A+ service and making my day so much better. Although it’s just a valet service, the Fairmont is blessed to have this particular staff be the first faces you meet when you enter the hotel because they create a positive and inviting environment as soon as you arrive!

We spent a week at the Fairmont in Santa Monica and we loved it there. Phenomenal service, all the staff friendly and helpful, and a beautiful--classy but comfortable-- hotel. They went out of their way to make sure we had everything we needed. The restaurant is excellent, the Dogtown Coffee Shop in the lobby has fabulous coffee, and the hotel car which will take you to places up to three miles was a lovely touch. We used it twice. Lots of great restaurants nearby.

Really good service from the valet team. Boris, Amy, and Issac pointed me to where i needed to go; and answered all my questions. Really great service overall thank you guys.