Fairmont Miramar Hotel & Bungalows

Absolutely horrible. The rooms were dirty. The service was awful. The food was very low quality. I tried to talk to a manager. The manager was very annoyed and not even wanting to be there. Apparently, everyone in the restaurant jokes around about how horrible the place is now and one of the waiters even told me that the club outside is the only reason they’re open anymore. The hotel is just completely ignored. Stay away from this disgusting place.

Had a basic room at the Fairmont for NYE and they rooms here leaves much to be desired. Older room with carpet flooring and basic bedding. Definitely at 3 star hotel at 5 star pricing.

We recently enjoyed a stay at the Santa Monica Fairmont. We have stayed here a few times now and find it very enjoyable and the rooms and customer service is wonderful. We recently had our Fire Department Christmas party down the street and the Fairmont was perfectly situated. Special thanks to Ms. Kim Dorfman who has helped us several times now with our group rates and she goes out of her way to make sure we are well taken care of. Kind Regards, Captain Tommy Kitahata Los Angeles Fire Department

The positives here are the location (right on the ocean), beautiful entrance and grounds and the Fig restaurant is excellent for breakfast. Food at Fig is good and the staff there is the highlight of the hotel, especially the server Chris and the host. On the negative side, and there are too many negatives for a hotel like this... 1) it is a very old hotel and they haven't updated much of it recently. For example, the air temp in the room is hard to control. If temps change much you cannot change between AC and heat yourself. They actually need to have maintenance come to your room to change it. 2) Old tubs in the bathroom with shower heads that look like they haven't been changed in 20 years. You'll find much better showers at a lower category hotel. 3) We had a problem with loud noise from the fan in the room. We called to have it fixed. They said they did but realized all they did was turn it off so the we had excessive steam in the room every time we used shower. 4) We were on the top floor. On one day maintenance was doing some work on the roof creating a scraping sound and then debris kept falling on our balcony. Called and spoke to the manager (Daniel) who insisted there was no work being done and it was "due to the wind". Asked housekeeping to clean the balcony and they said to call the front desk. At one point we got a call from the Housekeeping Manager who said "I heard you have a problem with one of my housekeepers." Really? That's your response? Eventually someone came to the room to clean the debris and he laughed and said "Yea, you're right, maintenance is on the roof doing work." After all this the manager never once called us to follow up and apologize even though he said he "would investigate" what had happened. Overall this place simply doesn't live up to the Fairmont brand or Fine Hotels standard.

We absolutely loved this hotel. It’s in a brilliant location and the staff were kind and attentive. The food and drinks were great and we loved Dog Town Coffee. We enjoyed the sushi bar but the prices are bordering on criminal. We went to Malibu Nobu one day and it was cheaper! I would thoroughly recommend staying here as a family.