Huntley Santa Monica Beach

This hotel is very nice. I booked it because it was a 5-star hotel. I only stayed for one night. Check-in time is 3pm so I understand that I came in earlier around 2:30pm and the room wasn't ready. So, we waited in the lobby. 3:30pm came around and the room still wasn't. They gave us a late check-out because of this. Then they put 2 separate charges on my card and the online receipt that I got had 3 charges with a total charge less than what I got charged. The issue here isn't the charges as I may just be misunderstanding the billing but the issue comes from when I called to try to clarify the billing. I spoke with an individual named Rod, and immediately this individual picked up the phone and asked in a slightly annoyed way. "What is your question?", when I tried to give context about why I am calling and what my question was, he just pretty rudely asked again, "What is your question?". I already got frustrated with the attitude, so I respond in kind with my question. I ask him about the billing and sends me 3 receipts that I have who's total balance is no where near what I got charge. So I ask him about that and he just told me to add the numbers. The total charge on the billing is literally on the receipt in black and white and he repeatedly tells me, to just add the number and see the total equals to what I was charged. I have three receipts that he sent me in real time and I don't see it. So instead of trying to clarify it for me. I started getting frustrated and I admittedly used some foul language to emphasize that the number does not equal to the charge and he threated to hang up on me. Then tells me, "You can talk to my manager". The hotel itself is nice but this experience just infuriates me.

Fabulous hotel with a fantastic rooftop bar and perhaps, the best bartender in the world. Special shout out to David. He’s a true professional.

This chic and charming boutique hotel is steps from town and the beach. We took advantage of their bikes and had a lovely afternoon peddling along the ocean. Afterwards, we relaxed in the hot tub out back. We had drinks and snacks in the rooftop bar and were sad we missed the sunset. Great view! The room was chic and comfortable. The staff was incredibly friendly. We would absolutely return and have already recommended it.

Our company had a dinner party in the terrace ballroom and it was an incredible experience. Mandy and her staff were excellent and catered to our every need. Can not recommend The Huntley enough for your next stay or event in Santa Monica.

Location is great. Valet parking is amazing and has charging station. Room size is great. Check in was very fast. No kettle in the room.