Oceana Beach Club Hotel

Stayed at Oceana Santa Monica for a guys’ trip—two rooms, a bit of a reunion—and had an excellent experience. From the moment we arrived, everything felt dialed in. The service across the board was outstanding. Aaron (manager), Nestor (valet), Sierra (check-in), and Alberto (service) all stood out. Not in an over-the-top or forced way, but in a consistently professional, attentive, and polished way. I have a long background in retail, hospitality, and leadership, so I tend to notice the details that go into an operation like this—and this place is very well run. You can tell there’s strong communication behind the scenes, a clear standard of service, and a team that’s aligned. Things run smoothly, requests don’t get lost, and there’s a level of anticipation that’s hard to teach. The rooms were clean, comfortable, and well-designed. The property itself has a true boutique feel—smaller, more intimate, but refined. The gym is small, but very well done. Clean, high-end equipment, a beautiful weight set, and quality machines. It’s not a huge space, but it has everything you actually need for a solid workout. For our group, it worked really well. It struck a nice balance between being relaxed and still feeling elevated, which is exactly what you want for a reunion-type trip. Overall, this is a hotel that’s exceptionally well run. You can feel it in the service, the details, and the consistency across the team. That doesn’t happen by accident. Would absolutely stay here again.

Everyone was extremely kind and helpful. Especially Perlmutter.

I had such a great experience thanks to the bell captain, Lenny, during my stay. From the moment I arrived, he was incredibly welcoming, friendly, and professional. He went above and beyond to make sure I felt comfortable and taken care of. Not only did he handle my luggage with care, but he also took the time to share helpful recommendations for places to eat and things to do in the area—which ended up being some of the highlights of my trip. What really stood out was his kindness and attention to detail. He even offered to take photos of me, which I truly appreciated and will cherish. It’s rare to come across someone who genuinely enjoys what they do and takes pride in providing excellent service. He made my stay feel more personal and memorable, and I’m so grateful for that. I highly recommend this hotel, especially because of staff like him who go the extra mile.

Great time, Lenny was exceptional service

This hotel is very much a 5 star experience, but many out there are... So, essentially what sets aside these hotels are the staff members and how they heighten your experience. We stayed At Oceana for a week and Erick (the guest service agent / front desk person) was very attentive, friendly, answered all questions promptly and with quick resolve. This is the kind of customer service that really elevates your stay and overall experience! Kudos to Erick and the full team at Oceana! Excellent place to stay while you are in Santa Monica!