Oceana Beach Club Hotel

Charming boutique hotel with lovely staff, might appear prickly at first but become like family by the time you leave. Beautifully decorated rooms. Amenities are good. Gym is small but well appointed. Antoine at the desk was very helpful Kennedy at breakfast was attentive and accommodating. Michael in the evening service at the pool restaurant, dont remember the name, was extremely competent and multilingual. La Monique is painfully expensive, the same wine in Rodeo Drive which we liked was 2x the price. Just to give an example. Food was good but did not merit the prices. Service was good in the sense he did his job but he seemed quite fake ... restaurant was very loud, strange as they have carpets and drapes. Beautifully decorated and a really nice place to get dressed up and look smart. If coning to Santa Monica, a wonderful choice.

Loved the service, the location, and the overall hotel experience.

Amazing service from the moment we arrived. Lovely staff and very clean. Highly recommend!

Excellent service beautiful hotel

This past weekend we stayed at LXR Oceana Santa Monica for an anniversary celebration. My wife, my daughter, and I stayed one night at LXR Oceana Santa Monica and dined at the onsite La Monique restaurant. Checking in was easy, and the front lobby staffs were friendly. Thanks to Peter, Anbroine, Nicole, and Erick, you all were wonderful. Location wise, the hotel was located at the Ocean Ave with an elevated view to the nearby Santa Monica beach. To walk to the beach from the hotel, it would still take 20 mins.Atmosphere of the hotel was filled with modern and chic inspiration. It did offer a sense of relaxation. Our room was a standard King one bedroom. We thought being a Hilton Honors Diamond member, our chance of getting upgraded would be straight forward, that’s not the case. The room itself was mostly cleaned except the head board on the king sized bed; it had some dirt marks. We notified the front desk and they sent someone up who refused to come in. We ended up getting the cleaning supplies to clean it ourselves. Hotel did offer to credit us with $100 food and beverage credit as compensation. We spent it all on the breakfast next day morning. During our stay, it wasn’t noisy at all. I even like to highlight the Jazz music being played next to the pool area (part of the La Monique restaurant). They played well, and our family enjoyed it very much. Alright, now for the part I dislike the most and it actually annoyed us to an extent. We dined at the La Monique restaurant during our stay for the dinner. We presented two credit cards to the server to put specific amounts (business vs personal cards being used). What ended up happening was the restaurant ended up finalizing a lump -sum amount onto our business credit card. We spotted the error and reached back to the hotel. And as expected hotel deferred the problem regards to the La Monique restaurant as if they don’t know each other. We then followed up by reaching directly with La Monique. They seem to have a hard time understanding a wrong amount being finalized on a wrong credit card, days after days (3 days in a row) they just kept deferring the problem to so called accountant department. On a Friday 3:00PM local time, we received a call back saying their accounting department needs to review the transactions further and won’t be able to do so until following Monday. We simply asked to speak directly with the accounting department, and we were told they are closed for the day (at 3pm). To make things easier (which indeed was a plain easy problem), we scanned all the receipts, and laid out the expected itemization on an Excel spreadsheet for the La Monique restaurant to review. That didn’t help I supposed. We are done waiting and explaining. I would say overall, LXR Oceana, was a great hotel. I wish the food and beverage management would work more effectively as a team instead of playing with customer’s patience. A simple problem like mine could’ve been resolved in less than a day and earned a 5 stars rating. Instead, I am taking the stars out for the non-sense. Hope this review helps who cares!