Oceana Beach Club Hotel

I raised with the management on arrival that my first reaction was one of disappointment. I have spent over £3000 on a 5 night stay. That is £600 a night. Those are 5* prices. This Hotel is borderline 3*/4* at best. It's grubby - the mat in the entrance, the lift etc. The decor of the room was very outdated. The bathroom again very outdated. A shower in a bath in a 5* Hotel - really??? The breakfast room was understaffed. Service therefore suffered - even though the waiters were always very apologetic and polite and friendly. In fact I can't praise the friendliness of the staff enough - the one truly 5* aspect of the Hotel. I raised all this with management. To their credit they accepted much of what I said. To compensate they offered to comp my breakfasts which I had paid for up front. This should have meant a discount of about $300 on my total bill. Yet when I went to check out my bill was even more than the price quoted when I booked it. I asked to speak with a manager to discuss this further. I waited 15 minutes. The girl on the desk then informed me the duty manager was interviewing and would I rather have the manager phone me later to discuss. She assured me my card would not be charged the extra until we had had that discussion. That was the 16th of August - it is now the 21st sndcstill no phone-call. I just hope my credit card hasn't been charged or I will not be happy. Disappointing on so many levels.

We spent some wonderful days at this hotel. Very nice pool area. Our room was wonderful and very well equiped. Staff is very very friendly. Thumbs up! The only negative point was breakfast. Staff was very nice too - but they were to demanded with their work. Please hotel management: Please think about an additional employee - I feel very sorry for the girls because they try to do their best but it is simply too much work for them. But in all chaos: They kept smiling and friendly Breakfast offer was OK. Excellent fresh fruits, Omletts, pancakes,... everything very yummiyummi

I had such a wonderful stay at Oceana. The staff were all incredibly friendly and accomodating with everything. My room was very nice with a beautiful view of the ocean. I couldn’t have asked for a better stay.

Great location. Nicely designed hotel. Service was earnest, if not solid. Room was fine, but the décor and furnishings were a little dated. We did feel a little "nickel and dimed" - buffet breakfast was outrageously priced as was a glass of the "happy hour" wine. And the restaurant is missing little perks that other properties include (e.g., we stayed at a restaurant in Santa Barbara that had a water cooler by the pool, which was a nice touch).

Employees, Service and Room were wonderful. Only two small complaints: surface/deck area around pool was very slippery. Kids slipped many times. Also - adding a tip line on top of the service charge was very misleading - I inadvertently tipped on all of my bills. Wish the servers had pointed that out or it said "optional tip."