Oceana Beach Club Hotel

During a two week stay while displaced from my apt.,THE OCEANA HOTEL,became a true refuge... A luxurious escape from reality. The Staff, truly exceptional, kind, attentive & caring. The Comfort, Service & Food were all outstanding. What could have been stressful, turned into a memorable experience. Sincerely grateful to the entire team of professionals.

We had a nice two-night stay at this luxurious hotel. It started rough, but improved. We were welcomed very warmly even as we arrived much before normal checkin time, and the bellman accompanied us to our room, which we were repeatedly assured was an upgrade. The room, a lanai suite, was very large and lovely, but as we walked in I was struck by a musty smell. The bellman showed us various features of the room, including a tablet to control temperature and lighting. The tablet did not work. When I lifted the living room phone to call the front desk, it did not work either. After notifying the front desk about the smell, the bellman was instructed to show us another room, but that room had a weird layout and we did not prefer it. My husband thought that after the air conditioning was run for a while, the musty smell would go away so we did not persist in our complaint. We switched on the AC and went out till the evening. When we returned, nothing had been done to repair the tablet or the phone and the musty smell was worse than ever. It seemed that the AC was not functioning either. We were beside ourselves with frustration. My husband called the front desk and did not get a satisfying response. In the morning, he got a generic email from the manager asking about our stay and replied very irately. Finally he got a call from the manager, who offered us a meal in the restaurant to help compensate for the inconveniences. We took him up on this, went out for the day with family and when we returned everything was fixed. We were so glad, but didn’t understand why it wasn’t fixed the first day. Aside from the service lapses, this is a very pleasant place to stay. The area around the pool is particularly beautiful, though it was a bit cold to swim in while we were there. The restaurant is rather expensive but pretty much in line with the neighborhood and the food was good. There is also a lovely terrace where you can sit and watch the sunset in the event that your room doesn’t face the sea (as ours did not).

From the moment you walk in, you were greeted with warm hospitality and authentic care, always feeling like you are out of five star hotel. Surifel was our first interaction and it was stellar. He continued to make sure we knew that he was happy to accommodate anything we needed throughout our time. Lenny was also outstanding! My husband and I were looking for a place to watch the Super Bowl to see our Seahawks win, and their recommendations were on point. The complementary bikes were awesome and I must do! We rode all the way down to Venice Beach, had some lunch and rode back. The vibes are always on point! Highly recommend staying here for a quick getaway, business trip or just some me time.

Nice hotel - would recommend it. Good location along ocean Avenue in Santa Monica. The room, number 123, was large and had an area with a table and a sofa. All very spacious. Pool looked very Californian in the courtyard. Breakfast was very tasty but, heads up, not inexpensive – think $30 for an oatmeal. Everyone we ran into was friendly and helpful. A particular shout out to Surafel and Erick.

We got the chance to revisit Oceana for a two-night birthday stay. Our stay was just as wonderful as past stays. Through the concierge, I had requested an ocean view room for my birthday and they came through, which was such a treat! They also left a lovely note and some chocolates in the room before check in. Service was, as always splendid. We were able to eat at La Monique one of the nights and we had a lovely meal. As with all the food on property, it is extraordinarily expensive (two people was $425) but also exceptional in quality and presentation; we especially loved the "high-class Panera" French onion soup. Note that you can't charge La Monique to the room (or use F&B credits there) which is a bit of a bummer. Breakfast on the terrace each morning was so peaceful and perfect, lovely way to start the day. And I'm happy to report that since our last visit, the lounge chairs at the pool have been refreshed and were looking pristine once again. Overall, this remains my favorite hotel in the world and I look forward to returning in the future. Thanks again Oceana team!