Oceana Beach Club Hotel

Stayed at the Oceana for 3 nights. The hotel is in a great location, walking distance from Santa Monica Pier. The valet staff is fabulous. Other than that, my partner and I found the whole experience to be mediocre at best. The in-room dining food was absolutely horrible. We had been upgraded from a Seaside Oceanfront Suite to a Signature Oceanfront Suite, and it was comfortable enough but not worth the rates (for the previous four nights we had been at the Ritz Carlton Laguna Niguel, which was exceptional and comparably priced). The in-room technology was glitchy, the lights flickered, some of the furniture was broken, lampshades were loose and crooked and couldn't be fixed, bar and coffee station hadn't been prepared for our stay from prior guests, during our stay housekeeping forgot to refresh the coffee and minibar. Overall I'd say we definitely will not be back, and I think we will stick with Marriott properties from now on.

As part of an extended business trip to Southern California, we spent a Sunday evening at the Oceana in Santa Monica. It was our first time at the hotel. We hope that we will return again soon. The entire staff was helpful before, during and after our stay. Before we arrived, the team communicated with us. They helped me with an overnight order and they even helped us arrange morning yoga at the property. During the stay, everyone was exceptional. I am sorry that I am not leaving more names. The valet and front desk were exceptional. The restaurant staff were great. Even housekeeping went above and beyond. Nestor, Julian and Angie were some of the memorable staff. People stepped up and helped each other. Oh, and the property and the rooms were exceptional. It's not cheap, but it was worth it for a special night. One more compliment- after we left, I ordered something that I meant to send home. I forgot to change the date and the package was sent to the hotel. The front desk supervisor Laura N called us, and then arranged the return for us. Even notifying us was helpful, because I needed the supplies that weekend, but going beyond was appreciated by me and my partner.

This was my second time staying at the Oceana, and it was just as wonderful as the first! From the moment I arrived, Nestor greeted me with such warmth and professionalism. He helped with my luggage and personally escorted me to my room, making sure I had everything I needed. Later during my stay, I met Devan, another bellman, who was equally kind, attentive, and very handsome! Both Nestor and Devan went above and beyond to make me feel welcome and well taken care of. Their friendly personalities and genuine hospitality are a big part of why I keep coming back to the Oceana. Thank you both for making my stay so enjoyable! I can’t complain about anything Everything is perfect when I’m at Oceana.

Service here is perfect: Attentive, friendly and helpful. From the moment we arrived, the staff at the Oceana LXR pampered us. Erick at the front desk acknowledge my Hilton Diamond status and updated the reservation so we received two $25 Hilton credits. Superstar Bell Captain Lenny was gracious and made us feel at home. His recommendation for coffee at Primo Passo, a short walk up Montana, got us off to a great start. The staff always greeted us by name and anticipated what we needed with near telepathic accuracy. The historic hotel, remodelled in 2019, was once the home of Stan Laurel (a signature cocktail bears his name). Room 224 featured a large sitting area, a large marble tiled bathroom and beautiful view across Palisade park to the Pacific. The decor is understated and chic.

Really enjoyed our stay. We were in suite 202 with a sea view. The suite was spectacular with a lot of storage and seating. Gorgeous bathroom with plenty of towels The decor was very well thought through. The main restaurant is not open yet but looks wonderful. Breakfast by the pool was good and the pool area itself is lovely. All the staff were very helpful and went out of their way to help and recommend restaurants. The Bell team were particularly helpful. Just a well positioned, smart and efficient place to stay.