Palihouse Santa Monica

A wonderful stay. Beautiful building and rooms. Incredibly friendly people providing excellent service.

Maison 27 is a nice hotel with an old classic motif. However, the communication and services does not measure up. There were no luggage racks in our room, we had a premium room. There was a wedding the weekend we were there, and they walked off the garden and lobby for our Stay. And they never communicated that fact. We did get numerous emails asking if we wanted any additional services prior to our arrival, but no notice about the wedding. Finally, the kitchen was not well stocked. It is OK for a short stay. But it was a disappointment. We will not stay here again.

This is a wonderful historic hotel that stands out amongst a crowd of cookie cutter properties in the area. It’s a short walk to the beach and lots of great restaurants. I overheard discussion in the lobby of a refresh coming which, on some level will be appreciated for sure but hopefully doesn’t affect the beautiful tile throughout the hotel or the general vibe. Staff here extremely hospitable, delicious coffee and breakfast in the morning and a spacious rooms with salt + sea product. I come regularly for work and look forward to future visits.

Delightful boutique hotel right in the middle of Santa Monica and a short walk to the beach. The staff is top notch!

The hotel itself is eclectic, rich in history, and genuinely made me feel like I was staying in a small Tuscan village while still being close to the beach. In that regard, I got exactly what I was looking for. The room was very clean, quaint, and charming while still feeling luxe. The neighborhood is slow and quiet, so if you’re looking for a relaxed area that pretty much shuts down around 10 PM, this is definitely your place. My first frustration was how the initial deposit was handled. I was under the impression that the upfront hold at check-in would be $145, but when I arrived, I was told it would actually be $600. It wasn’t necessarily the amount that bothered me as much as the lack of transparency. A $600 hold is something guests should be clearly made aware of before arriving, and I did not feel that was properly communicated. I’m not sure whether that falls more on the hotel or Expedia, but in my opinion, both share some responsibility. The front desk concierge staff were always very nice and polite, but the overall level of hospitality didn’t quite meet my expectations. I do want to give them credit for accommodating my frustration with the deposit as best they could. I fully understand that they were doing their jobs, and at no point were they unkind or disrespectful. NOW, the highlight of my stay was absolutely the food and beverage experience at breakfast. I drink a lot of coffee, and this was genuinely some of the best coffee I had while in LA. You could tell the beans were high quality and that the coffee was actually being made properly. The avocado toast is also a MUST try. Breakfast was easily one of my favorite parts of staying here. Unfortunately, the reason I would not stay here again comes down to room maintenance and housekeeping. This is a boutique hotel, and at this price point, I expect basic room servicing to be reliable. There were several occasions when I requested my room to be cleaned or asked for fresh towels and bedding, and it simply did not happen. For me, that’s not a small inconvenience. When you’re paying good money for a boutique hotel experience, having your room cleaned and receiving fresh linens when requested should be a basic expectation, not something you have to repeatedly follow up on. There is a lot to love about this property—the atmosphere, location, charm, cleanliness upon arrival, and especially the breakfast—but inconsistent room servicing ultimately outweighed those positives for me. I enjoyed aspects of my stay, but unfortunately, I wouldn’t choose to stay here again.