Palihouse Santa Monica

I have good and bad things to say about this place. I really was excited to stay here…..THIS IS A HILTON boutique hotel. Was expecting it to be on par with the Hilton name brand. It is a Great location. Has Charming aspects….and was thrilled to get an early checkin -much appreciated. It was nice to have a kitchen, and large room. However , many things were awful. EXPENSIVE FOR WHAT YOU GET It’s not cheap, to stay here, and I don’t feel like the ammenities and room reflect the price. SMELLY The room has ancient smelly musty carpet, with bleach stains. It smelled like it was never aired out. LACKING ROOM CLEANING We did not know they only clean the room and make the bed every THIRD day! Which is insane for the price you pay. So, after one day of no room being done, I was told to request room cleaning in person, which I did, and it still was mot done the next day, so I asked again….at 4pm that day, they said the staff go at 5, and I said well, they have an hour. Just unacceptable. It’s like a glorified backpackers. The next day. Was told it would be cleaned at 10am, as per request. Never cleaned.AGAIN…After requesting. When we asked at 4pm, another new face at the desk, same old line, we only clean every third day. No one knows what’s going on here. Also, before booking maybe they should tell you, they don’t have room cleaning, as most people assume that is a GIVEN in a hotel. So, something to keep in mind, to mention. OUTDATED SHOWER The shower does not turn on or off properly and was a trickle.we had to get the maintenance man in to show us how to stop it from running, and to figure it out properly. PRIVACY from street The windows needed sheer curtains for privacy, as there are only block out curtains…so if you want privacy, it is literally pitch dark. POOR BED The room is so large, but only a double bed.it was too soft. Terrible pillows and linen. LOBBY LIKE AN OFFICE The entire lobby, every day, all day, is like WEWORK. Just laptops and singles taking up all tables and booths.which was beyond odd. There was nowhere for us to eat breakfast.all seats taken.everyone seems to come there ,to talk on phone, video conference, school work, god only knows what….but it’s not relaxing, which is a shame, as it is a beautiful space. NOT ENOUGH COFFEE Coffee is complimentary, in the morning , but they make two large pots, and if you miss out, they don’t make more. But they do have jugs of lemonade and fresh cookies, which was a nice touch. This place is like a 3 star hotel. The concept is lovely but the outcome is lacking.

Where do I begin? My girlfriends and I loved our spacious grand residence room! It was stocked with a variety of hardback books that kept us company during the quiet hours of the day. Being near the coast made it possible to keep our windows open during the mornings and evenings. No mosquitoes anywhere! We also loved being able to walk down the street to shop for a few staples and prepare light meals in our stocked kitchen. The grounds were beautifully kept, and the building was designed with charming historical touches. The breakfast was delicious. We especially enjoyed the house made yogurt and granola. So delicious! Oh, and the people! Absolutely beautiful people - inside and out! I wish I could remember all their names since some didn’t have name tags. Bryan the valet was the sweetest person. He always had a cheerful disposition even when we needed our car several times a day for our excursions. I think we’ve found our forever home away from home.

Excellent hotel; lovely building, grounds and location. Very friendly and helpful staff.

We really enjoyed our time. It is a great location. Rooms are very spacious with very high ceiling unlike typical hotel. It is a old building so it has quirks but it was absolutely amazing and relaxing. Staff is very nice and freundly.

Great location, atmosphere and value. We arrived really late at night and check in was smooth and fast, and the super friendly staff even accommodated a late check out. And it’s a short walk to the beach if you want to jump in the water! We will be back.