Shutters on the Beach

The Shutters is a wonderful experience the location, rooms ,staff and service were excellent. Expectations were high and they were exceeded. We had a small medical issue while there and the staff was so attentive and helpful!!! Along with providing what we needed without asking.

We had 3 rooms for our family with city view. They were directly at the pool. Day one: event infront of our windows, around 50 external guests. Pool area was therefore blocked for hotel guests. Day two: around 100 external guests partying at „ our“ pool in front of my window. You had to keep shades shut. Loud music until 10:45 followed by moving back furniture, cleaning, etc. Short night for my family

We popped in for a drink and a snack. We all had a drink and slice of cake but were told we couldn’t sit down as we weren’t eating food!! Now at that point I was a bit confused as i consider cake to be food and if not food then I’m not sure what it is. We were told that the outside area was for eating only reserved for those who were eating but that we couldn’t sit there! Then went inside and were told the tables were reserved for food only aswell. It was quite comical really as I’m from the uk in the uk cake is food!! I did say I thought cake was food!! They didn’t reply!! The waiter had to speak to the manager to check if cake was sufficiently enough food to sit down!!! There was no space at the bar to sit either and as my children are 12,13 and 17 I didn’t think they’d be allowed. Never have I been to an establishment and treated so badly considering the price of their cake as well!! I obviously wouldn’t recommend as it’s rather stuck up and actually ridiculous. Not sure where we were meant to eat it. Eventually they did sit us at a table inside but it was definitely reluctantly. I’m sure the meals and food served is lovely. The cake was lovely but I wouldn’t go back!! Especially as the cake was $20 a slice plus tax!!! I might be going mad but cake is definitely food!!!!

Had a very pleasant stay at Shutters. Great location in Santa Monica. I particularly liked the lobby and bar area - great for a nice drink. Possibly a bit of a refresh coming up in the next couple of years (ironically the shutters were starting to weather!) but nonetheless, a lovely spot In short - stay here if you can.

This was my second visit to this hotel, and it did not disappoint. Service was terrific. Before arriving, the concierge recommended terrific restaurants, and after leaving Shutters, the hotel mailed back something I had left in the room via complimentary FedEx. The hotel is an easy 15-minute drive to the Getty Museum. and LACMA. The rooms are large and well appointed