Cavallo Point Lodge

Once in a lifetime type of experience. The grounds are beautiful and everything was luxurious and beautiful. We brought our dog and she received a welcome bag of treats and goodies as well as a dog bed and serving bowls in our room upon arrival. everything form the towels, linens, toiletries and art on the walls were tasteful and high quality. We ordered room service and had a great meal overlooking the golden gate bridge. I can't believe how dog friendly this place is, Cavallo point is the best hotel experience I've ever had, and I am very well travelled! Not cheap, but worth every penny. We will remember our time here as a young couple for a lifetime.

You would expect perfection, with its sublime location commanding an equally exquisite price tag. Instead we observed how success can lead to complacency and sloppy attention to details. Front Desk - Lady at front desk won’t be named because she didn’t introduce herself or have a name tag - Words were courteous but delivery conveyed an air of superiority - For example, when I mentioned at checkout there were maintenance items needing attention, she kindly suggested next time I call during the stay so they can address the issues. A little presumptuous there would be a next time. Notably missing: any curiosity on what they were; but it’s ok, I’ll list them below - At checkin, we asked for the two rooms to be close together, as we had elderly in our party. As if doing us the biggest favor in the world, she said she’ll put us in the same building. Little did we know that two rooms were separated by a flight of stairs down and up. The void of communication could use improvement - we couldn’t understand why someone would assign these two rooms upon customer request, especially since there were vacant rooms all around Housekeeping - Right off the bat, toilet paper and facial tissues were nigh depleted, with no extras in the room. They obliged on request but this shouldn’t be the guests’ job - In the morning, housekeeping knocked on our door asking if we needed housekeeping. We said “no”, thinking that was sufficient to decline housekeeping for the day - Housekeeping came anyway during the day and moved all of our belongings. We really, really did not appreciate this - we don’t know how clean their hands were - During this cleaning, a personal item was lost (possibly knocked into trash the prior night?). Easily avoidable had they respected our wishes. Front desk took no accountability. They found out and explained there are two housecleaning crews, one for the morning and one for the evening. Opportunity: ask whether guests want housekeeping at check-in. Maintenance - Electrical socket in bathroom falling out of its cutout - Towel rack not securely attached - towels dropped to the floor with a gentle tug - Fireplace’s 120 min timer button broken - Bathroom sink drain slow Building - Our room didn’t come with a thermostat, or it was hidden very well - You always know you’re in for a treat when they supply you earplugs on the nightstand. We knew what we were getting into though, so no surprise about the perpetual fog horn at night. Only possibly actionable suggestion is multiple pane windows Almost certainly management has fallen into similar complacency for this experience to have been possible. Hope this review helps.

No AC in the room. Constant humming noise coming from the bridge. We did not sleep well at all, waked up with a phenomenal dark eye. Room decor is pretty nice. In room dining is fairly good.

This hotel should truly be considered 5-star, especially regarding service and the amazing food both at the restaurants and in-room (which we, as covid-smart travelers use a lot). In 2025, they went out of their way to ensure all our safety concerns were met, every staff member that entered our room was masked as were the therapists at their world-class spa. The spa and the masseuses are always some of the best we have. The hotel offered small gifts and surprise treats to us during our week stay. Every year they also arrange for special rose petals for us to spread under the Golden Gate Bridge to honor the passings of my mother and my grandmother who's ashes were spread at sea there. We have gone every year since 2021 and plan to do so again.

My Husband & I made reservation for September 2025 2 months from now. I needed to cancel do to knee surgery in the approx. time frame of our reservation. Cancellation and phone contact with a LIVE individual was and still is almost imposibe! Phone & Wait time is the worst we have every had with any professional business. Trying to cancel our reservation was attempted numerous time. No return calls...numerous time. I recognize that the property is great, which is why we initally made the reservation, yet LIVE contact comes close to zero ! I'm still waiting for an email confirmation of my cancellation.