Cavallo Point Lodge

Ruined my proposal plans. Was supposed to have chocolates and sparkling wine in the room when we arrived on Friday. Nothing was set up when we arrived. When I complained on Saturday, they sent it up at the wrong time and my fiancé was in the bath, which ruined the surprise. At checkout, they didn't even off to remove the charge from my stay.

My husband and I and our 2 dogs had a WONDERFUL recent 3 night stay at Cavallo Point. We love the Historic rooms (the modern are nice too) and the gorgeous grounds (hikes easy and longer are right in and around the property) and stunning views of the ocean and San Francisco. Every single detail in this hotel is exquisite, from the rooms, the food from both on site restaurants, to the welcoming, charming and impeccable service.

The grounds are beautiful and the staff was very welcoming. We took one of the hikes on the property and the views were fantastic.

Once in a lifetime type of experience. The grounds are beautiful and everything was luxurious and beautiful. We brought our dog and she received a welcome bag of treats and goodies as well as a dog bed and serving bowls in our room upon arrival. everything form the towels, linens, toiletries and art on the walls were tasteful and high quality. We ordered room service and had a great meal overlooking the golden gate bridge. I can't believe how dog friendly this place is, Cavallo point is the best hotel experience I've ever had, and I am very well travelled! Not cheap, but worth every penny. We will remember our time here as a young couple for a lifetime.

You would expect perfection, with its sublime location commanding an equally exquisite price tag. Instead we observed how success can lead to complacency and sloppy attention to details. Front Desk - Lady at front desk won’t be named because she didn’t introduce herself or have a name tag - Words were courteous but delivery conveyed an air of superiority - For example, when I mentioned at checkout there were maintenance items needing attention, she kindly suggested next time I call during the stay so they can address the issues. A little presumptuous there would be a next time. Notably missing: any curiosity on what they were; but it’s ok, I’ll list them below - At checkin, we asked for the two rooms to be close together, as we had elderly in our party. As if doing us the biggest favor in the world, she said she’ll put us in the same building. Little did we know that two rooms were separated by a flight of stairs down and up. The void of communication could use improvement - we couldn’t understand why someone would assign these two rooms upon customer request, especially since there were vacant rooms all around Housekeeping - Right off the bat, toilet paper and facial tissues were nigh depleted, with no extras in the room. They obliged on request but this shouldn’t be the guests’ job - In the morning, housekeeping knocked on our door asking if we needed housekeeping. We said “no”, thinking that was sufficient to decline housekeeping for the day - Housekeeping came anyway during the day and moved all of our belongings. We really, really did not appreciate this - we don’t know how clean their hands were - During this cleaning, a personal item was lost (possibly knocked into trash the prior night?). Easily avoidable had they respected our wishes. Front desk took no accountability. They found out and explained there are two housecleaning crews, one for the morning and one for the evening. Opportunity: ask whether guests want housekeeping at check-in. Maintenance - Electrical socket in bathroom falling out of its cutout - Towel rack not securely attached - towels dropped to the floor with a gentle tug - Fireplace’s 120 min timer button broken - Bathroom sink drain slow Building - Our room didn’t come with a thermostat, or it was hidden very well - You always know you’re in for a treat when they supply you earplugs on the nightstand. We knew what we were getting into though, so no surprise about the perpetual fog horn at night. Only possibly actionable suggestion is multiple pane windows Almost certainly management has fallen into similar complacency for this experience to have been possible. Hope this review helps.