Mansion on Forsyth Park

I think if you are paying over $350 a night, you certainly should be able to request the number of beds you would like in a room. I was told when I called a week ahead to confirm two beds in my room that it was booked... when we arrived, I was told you NEVER guarantee the number of beds in a room. Seriously? What kind of hotel are you running? The mold in the shower gave me bronchitis. The clerks were obliviously trained to grin and just keep grinning as they say I'm sorry about that... I am sorry...

The hotel itself had pros and cons - it has character but most of the hotel is actually new construction so the dark hallways and winding passages are odd. I also did NOT like the modern art that was everywhere, nor the fact that it was all for sale which just made the place feel cheap. Our room was fine - the bed was very comfortable and the furniture was unique. The view was a disappointment - the concierge level is the top of the hotel, but just on the 4th floor. We had a corner room, but it overlooked the hotel machinery on one side and a parking lot (with incessant car alarms going off) on the other side. I was also irritated that after booking the room through the hotel website directly, it said "king or two queens" but didn't give the option to choose which one. I indicated that it would be four adults (me, my husband an our two teenagers), but they still put us in a room with one king bed. They didn't have two queens available, so we used a pullout in the sofa, and had a cot sent to the room for our daughter - we had to move furniture to make them fit, and set the beds up ourselves. Not great service. As many others have said, the concierge level is also a huge disappointment. It would be better NOT to have a concierge lounge - seriously, people we didn't know in the hallway and elevators would say "can you believe how terrible the concierge room is?" It became a vacation joke. They did offer breakfast, but it was minimal and it was under-serviced - water ran out constantly, toaster didn't work, and the server was irritated when more than a few people would show up - to her credit, it was more work than one person could handle. It's not staffed appropriately and the food alternatives were insufficient - they should either shut it down and stop charging people for it, or staff it up and make it worth it. On the bright side, I really liked the location. Forsyth Park is an active area - there were two community events in the weekend we were there. I also strolled around it in the morning before the family was awake and it was lovely, and everyone I met was friendly. The hotel is also within walking distance (though a long walk) of the historic district, and it's a beautiful walk with squares and mansions and trees draped in Spanish moss along the way. Lots of restaurants, shops and people watching along the way, and history around every corner.

The hotel is located across from Forsyth Park; a pretty good location. Walkable to the historic district. It is a lovely hotel with only two main issues. First, the artwork. The floor on which I stayed had paintings by someone named Keil. WAY too much of his art in one place. Fine to have one or two pieces but entire hallways? Needed a break from that visual. And the painting in our bathroom was so incredibly creepy I had to take it down while we were there! That is a total first! Finally, there was a real issue with the Concierge Lounge. In other Marriotts, the Concierge Lounge serves breakfast and then snacks and finally wine from 5-7. This Concierge Lounge only served breakfast and ran out of drinks and snacks. And the poor woman they had working the Lounge was TOTALLY overwhelmed and therefore quite unpleasant - not her fault. She needed help. And the Lounge needed a MUCH bigger space! If you are going to offer BOTH a Concierge Lounge to one group and free breakfast to another, I would suggest that they be served separately. That being said, the hotel management did everything they could to rectify the situation. Kudos for that.

Our stay was only for one night, and it did not get off to the best start. We arrived just before 5pm and our room wasn't ready yet. We were given drink coupons for the bar and told it would only be about 15 minutes. The staff did a great job of trying to mitigate the inconvenience. However, the drink coupons weren't even enough to cover a glass of house wine. Why give me something to use that will cost me more money? After relaxing in the bar for over half an hour I went to check on the status of the room. It was still not ready! Nearing 6pm and unable to get into our room. The manager offered a room that was not on the concierge level (as we had booked and paid for). I accepted so my wife could get ready to go out to dinner (remember it's already about 6pm). They gave us access to the concierge level, but it was 2 floors up and no longer a convenience to drop in. The concierge amenities in the room were a joke. The options when I stopped in were a platter of granola bars, BBQ chips, apples , coke, sprite and water. This upgrade is NOT worth it. Now, the hotel itself is beautiful. The regular rooms are spacious and comfortable with a great large bathtub (really makes the concierge upgrade not a value). The bed was very comfortable. The location is a plus and minus. The park is a great setting. It was deadly quiet at night. It is a hike to the restaurant scene. They do offer a shuttle to the sister property on the river (The Bohemian). Which is nice, but it would still be a bit of a walk to Congress for better restaurants. I'd be willing to give the hotel another shot, but I've stayed at better places in Savannah - The DeSoto or Airbnb.

This is an old mansion, so the rooms are a bit dark and musty. The beds are comfortable and bathrooms clean, but it still feels outdated. There are plenty of lights, but it is still dim. I had a park view and quickly changed to a courtyard view room because of the noise. The street is busy and the park had two events and one concert while I was there for a long weekend. The staff is outstanding. The manager Lauren is top notch and sees to the guests' every need. She runs it like a 5 star resort. Sadly, the property itself falls short of that, but her leadership and staff are excellent. The location is a bit of a walk from the center of the old town and even farther to the riverfront where the "action is". But they have a shuttle that runs every 30 minutes so that works out fine. The only downside is the restaurant. I only had breakfast there and it was the worst meal we had in Savannah. And it was $49 for two people, one of whom had dry cereal. Walk to the Back in the Day Bakery for a real treat, or to Clary's diner which is about five minutes away. The art through out the hotel is very modern and will not be to everyone's taste, but it is not that big of a deal...