Mansion on Forsyth Park

Worst hotel I’ve ever visited. Whatever you do, do not stay at this hotel. We booked through Amex fine hotel program. We checked in online ahead of time, alerting them we would be arriving late due to a late flight. When we arrived, they told us they had given away the premium room we booked. They were only able to put us in a room over the dumpsters that did not have air-conditioning in July in the South. As it was 85 degrees in the room, we weren’t able to sleep that night. We asked them to refund the difference of the premium room we had already paid for and the “standard room” (very poor quality room with inhabitable living conditions) that we were assigned to. The manager was not willing to do this, only willing to offer hotel credits, which he ultimately did not give us as we were just billed for charges the credit should have covered. The next day we had to spend three hours fighting with the hotel staff to be given a room that had air-conditioning. This ruined our entire stay in Savannah. The hotel staff was rude the entire time and lied to our faces on multiple occasions. A few other notes: They only employ one bellhop and one valet on any given shift so expect to wait about 30 minutes or more to get your vehicle. The pool is designed for about 15 people, but they’ll try to cram in 100 so don’t try to use the pool. If anyone on staff had tried to be kind the entire trip it might have turned things around, but I have never met a ruder staff before in my life. We are in the process of trying to fight for a partial refund through AMEX travel.

We had stayed before when it was the Mansion and the upgrades are amazing. Lovely pool, amazing service, great food and, beautiful comfortable rooms. Perfect getaway. Can’t wait to return.

Great stay overall! The hotel was beautiful, the staff were very kind, and the room was clean and comfortable. It is a little farther from downtown/riverside street, but still within walking distance (around 25 minutes). The only drawback was the limited operating hours of the swimming pool, which may be a constraint for business travelers with tight schedules. However, if you have enough time to relax and enjoy the hotel facilities, it should not be an issue.

My wife and I decided to celebrate our 19th anniversary here. I have always wanted to visit Savannah and learned of Hotel Bardo through a website. The hotel is charming; the staff was accommodating and professional. We didn't get a "friendly vibe" at the places we went to in Savannah, and Bardo was consistent with that vibe check. I would come back again but with my own "vibe tribe", and that would make the experience absolutely amazing.

This is a beautiful hotel and it's located in a great area. Hands down, we will return. There are so many things to do in Savannah and the hotel is located in a good location to walk or bike to everything.