Four Seasons Resort Scottsdale at Troon North

Beautiful romantic getaway! Serene desert environment! Food at the pool is outstanding! Best I’ve seen. Kaci at the pool gave great service! Views are breathtaking, sunsets are spectacular! It’s awesome being in Scottsdale but the hotel feels far enough away to feel like its own little oasis!

Definitley not up to Four Seasons normal standards. The service is less than desirable. Pool service is probably some of the worst I’ve experienced. They have like 2 servers for the entire pool. The adult pool is tiny, towels left everywhere. The first day we had random forks and dirty cups left all around us. They definitely do not take pride in cleanliness. Pool is old, chairs are old and dirty. Our room was incredibly hot, feels like the AC cannot keep up with temps here. The food was good everywhere we ate though, the service in the restaurants was good. The grounds are beautiful. Besides that I would never come back or recommend this Four Seasons. You’re paying a high price for service that is very much lacking.

Hotel needs renovations bad! No air conditioning, received a night credit but would much rather have had air when its 90 degrees; pool area & location are good but the hotel itself was terrible. Buffet breakfast was good. Hotel staff was snarky except Sylvie, she was amazing!

It's definitely very nice, with comfortable beds, excellent sheets/towels, a walk in closet, spacious bathroom and nice seating with a TV on the veranda. There are robes for in-room use, complimentary slippers, and an umbrella in the room (yes it actually rained while we were there). The mini bar prices were a bit outrageous--$9 for a bottle of sparkling water, and $15 for a small container of gummy bears, but they did have complimentary tea and espresso. 3 nights of self parking cost roughly $92 including tax. I HATE having to pay for parking at EXPENSIVE hotels. It should be included unless it is valet parking. If a mid range hotel can provide a decent room, free breakfast, free parking, and free internet access for less than $200 a night, then 4 Seasons should be able to provide free self parking when a room costs roughly $1,000 a night and doesn't even include breakfast. Our room was a rather long way from the resort lobby and included an uphill walk in the rain. We had multiple events to attend in the main building, so this was a bit of an issue for us. We could have called for a golf cart pick up, but that's not exactly convenient or even timely when so many people are trying to do the same thing. We found the resort staff to be attentive and friendly. So if you are looking for comfort with an element of poshness and you don't mind the hefty price tag, then 4 Seasons will meet your needs.

Just finished the fourth stay at the Four Seasons Scottsdale property. We’ve enjoyed the Sonoran views occasionally over the past few years, as a getaway. The service was excellent from nearly all employees, which is expected at a Four Seasons property and the reason for our choice to stay at Four Seasons resorts. The rooms are feeling outdated and the heating is inadequate. There was a cold spell during our stay, but shivering under blankets isn’t acceptable. Very tired gas fireplaces appear to be from the late 90s and add to a very stale feel. Room decore is also very out of step and feels yesteryear. The detactched rooms perhaps are not maintained as well as the main hotel? Not sure, but it was disappointing. Particularly, the elevator seemed dirty, with very worn carpet. The room number signs we worn off (2422 room) adding to the tired and uncared for feel, along with animal excrement caked on the balcony terrace, that accompanied us for coffee each morning. Last, but certainly not least, I was left for 30 minutes, literally 30 minutes, at a breakfast meeting at Proof, by my server. This was apparently due to some sort of memory lapse as the restaurant was flustered with a large group. Upsetting and sub par. This property is being ignored, and the owners are not managing it well, in my experience. Four Seasons needs to be aware this isn’t up to the brand. Very mediocre.