Four Seasons Resort Scottsdale at Troon North

My wife and I visited this wonderful property in July. From start to finish it was to date the best Four Seasons property we have been to. Starting with a very warm welcome at valet (shout out to Mike who was wonderful) and an amazing upgrade to a spectacular plunge pool specialty suite which we really appreciated for our anniversary!!! The room and resort were next level with beautiful views. Golf cart transport to your room and anywhere else you want to go! We loved the pool, and with 115 degree heat we needed it! We faired well in the extreme heat with service all day poolside. If you’re worried about summer heat, don’t. Poolside makes it all ok. Sitting in the pool viewing the mountains was one of our favorite things about this resort. The grounds are perfectly kept southwest art. Cacti and native plants are gorgeous. Proof is a good spot for breakfast or dinner , with Cigars after 9:30pm on the patio of Onyx bar. It was a quiet off season but we had the relaxation and upscale stay we were looking for! Thank you for a wonderful stay. We will be back!!!

The hotel was awesome, great accommodations but the best part was the genuine and kindness of the staff. They were the best and a special shout out to Harlie at the pool.

Amazing stay. The staff is wonderful. Very attentive to the guests needs. We had a wonderful time.

FOUR SEASONS Resort Scottsdale Hotel is OUTSTANDING It’s GORGEOUS and BEAUTIFUL Very SERENE and CALM aesthetically AWESOME AMAZING service Every single staff member and management was GRACIOUS GRACEFULLY provided us strict vegetarian options that weren’t on menu at its restaurant COMPARABLE to other FOUR SEASONS HIGHEST recommendation ABSOLUTELY BEST FOUR SEASONS Resort Scottsdale Arizona

The Four Seasons Scottsdale is as beautiful as a typical Four Seasons. The rooms are nice, and the restaurants Proof and Onyx are good. Unfortunately the service is well below par - and at the end of the day, what I am really paying for is service. The concierge is maddeningly incompetent - whether by phone or on email. I would genuinely love for any GM or leader of the Four Seasons to read my email trail with your concierge. Once we were there, we attempted to organize massage bookings at the Spa. We received equally atrocious service and gave up even trying to book. We texted and called several times, each time they said they’ll be back to us in a minute. And they never came back to us. Is it really that busy? I have never seen the concierge dealing with anyone when I walk by. The overall impression, however, are the concierges are extremely busy - and any request (to give the hotel more money, ultimately) is an infringement on their time - which quite plainly is perceived to be far more valuable than mine. At any rate, we paid roughly $4K per night for 2 rooms. Four Seasons Scottsdale got my money, but they will never get my recommendation. Please fix your service.