Omni Scottsdale Resort & Spa at Montelucia

This is a beautiful location and the rooms are nice but I called the front desk a couple times, requesting more hangers, water, and our valet to bring our car to the front. Despite these requests, we never received any of the items nor our car ever brought up before we were asking valet in person. There was clearly a lack of communication with the front desk and anyone else. The first night we awoke the next morning to the alarm in the room going off at 6am! So check your alarm if you do stay. During our five-night stay from Saturday to Thursday, we didn’t have washcloths… I thought this was surely just an oversight and we’d receive some the next day… we did not receive washcloths until our last night. While we had hand towels and body towels, washcloths were missing throughout our stay. It was disappointing to experience such a lack of customer service and follow-through when we asked for these basic amenities. Despite these issues, we still enjoyed our stay, but it was a letdown that several basic aspects of our experience were neglected even when brought to the attention of staff. The chicken wraps at the pool are to die for though!

We had the time of our lives here - everything was first class! What really stood out to me were the people! Everyone was so friendly and helpful, especially Carlos down by the pool!! Carlos was incredible and wanted to make sure my family was always taken care of and having fun! He made the trip that much better!! Well worth the visit!

Extraordinary resort - perfect for a wedding celebration! The facilities and staff were exceptional. To single out the pool waiter Carlos - he was serving us very well for four days. He served with excellence and a smile - really making the pool time the very best. Great work, Carlos!!

This is absolutely beautiful resort with the most friendly and accommodating staff. I came to enjoy my 40th and it was exactly the relaxing ambience I hoped for. Not too noisy, nor too crowded, it was just right. They have several restaurants and a coffee shop on site, I ate at two and enjoyed both meals. Also the grounds are complete photo ops!

We stayed for spring break with our two kids and had a very disappointing experience. The pool was freezing cold and the food service took close to an hour with a very quiet pool. The resort was not busy at all. Our room had a sink that didn’t drain and a phone that didn’t work. Our room smelled like cigarette smoke at night due to people smoking outside our door despite it being a non-smoking property. The valet forgot to put some of our bags in our car and we realized after we checked out and had to turn around. The valet said they couldn’t call us to let us know because of “system updates” with their phones. Additionally, my husband accidentally left 3 shirts in a drawer and after calling for two days and not being able to reach someone, he finally spoke to a staff member who informed him that they will not be checking for the shirts and he may not come and check for them either. We checked out on Thursday 4/9 and haven’t heard a peep. The manager was supposed to call me but instead just emailed me a $150 credit without ever hearing why I was dissatisfied. This hotel is allegedly a 5 star hotel and was outrageously expensive and we will not be staying there again.