Omni Scottsdale Resort & Spa at Montelucia

Alan at Centro was great! For was great. Local beer was great. Alan was a great bartender

A beautiful property that’s well maintained. All the staff are incredibly kind. Alan at the bar especially took great care of us!

Went to Centro for snacks and drinks. Alan, at the bar, was awesome. Friendly, professional and a sense of humor. Great service!

This is my fourth year staying. I fly from GA to stay. 2022-2025 this place was a dream come true. its what's kept me coming back every year. i think this has been our last year to stay. something has shifted in the place...management? This place has always been professional and spot on over beyond and has celebrated my birthday hand written cards and all once upon a time - now is lacking so much. and upon arrival 07.10.26 about 11:30pm - we walk into the office to a girl cussing freaking out out loud in the back. a girl in a red coat. she comes out and says "someone will be with you" and walks out without grabbing anyone. I sit there until valet/golf cart driver comes in to grab someone for us as he saw us waiting and saw the other girl had not done anything. all while this same girl in the red coat is now yelling the F word all over the place outside. How embarrassing. She shouldnt be working there. From there , at check in my membership somehow wasn't on my account event though I booked it while logged into my account, none of my information was on record. I was put on a second floor connected room vs the main level I usually stay on (fine). no one checked in on us the whole stay. no special touches. the adult pool bathroom was missing an entire sink handle. the adult pool so dirty people had written their initials in the scum on the walls. pool chairs falling apart. pool towels falling apart. Staff quick to put the umbrellas up at night, but no one to put them up in the morning. The elevator to the parking lot was down - totally fine - but the stairwells were stinky with bugs and rotten food. For the quality this place used to be, it isnt there right now. The amount paid wasnt worth the stay this year. Spa service was just okay. One of the poor workers slipped and fell by the cold plunge - you need non stick mats there. Side mention: Housekeeping is still top tier. Crave cafe will always be the best and those folks are always the nicest. Prado was a tasty meal but the drinks were quite horrid lemon lysol level. I have hope. But I left sad like it was a waste of money.

We had an amazing time and enjoyed the property. Alan at the Centro Lounge gave us incredible service! We highly recommend you stay here for a romantic getaway!