Omni Scottsdale Resort & Spa at Montelucia

Overall, I would give the resort a 7 out of 10. The grounds were absolutely beautiful, and with the exception of one restaurant, the service throughout the resort was outstanding. Dining: TAQUERIA CENTRO — 10 out of 10. The food and service were both exceptional. Manager Carlos did an outstanding job and was a true highlight of our stay. Prado — 4 out of 10. We visited Prado twice during our stay. Our first visit was for breakfast — the food was okay but noticeably overpriced for what was offered. Our second visit was a far worse experience. We were seated and waited 15 minutes without our server ever acknowledging us, so we got up and left. The service at this restaurant was consistently poor and the pricing did not reflect the quality or experience provided. Dining Options — Room for Improvement. For a resort of this size and reputation, the dining options felt limited. We would strongly recommend adding at least one additional restaurant to give guests more variety. The snack and coffee shop, which could help fill that gap, closed far too early in the evening. Extending those hours would go a long way in improving the overall guest experience, particularly for those who want a light bite or a cup of coffee later in the day. The Room — 6 out of 10. The room itself was nice, but there were several issues that fell well below the standard I would expect from a resort of this caliber. The bed was old and noticeably worn down, making for an uncomfortable night's sleep. To make matters worse, the comforter on the bed was torn and had visible holes in it — something that should never make it into a guest room. We also struggled with the room temperature throughout the night and were unable to get it to cool down comfortably. A Bright Spot at Checkout: I spoke with Avery Williams, Director of Front Office, at checkout and she was genuinely outstanding. She was sincerely concerned about the issues we experienced and did everything she could to address them. She even followed up with an email after our departure, which was a very nice touch. Overall, I left feeling somewhat disappointed given the reputation of this resort. With a few improvements — additional dining options, extended snack shop hours, updated room bedding and linens, and better temperature control — along with a serious look at the service standards at Prado, this could easily be a 9 or 10 out of 10 experience.

Had a surprise birthday bash and Rae helped us all day! She was best! Thanks Rae!

I did 3 nights at this location and was SO HAPPY I did. Fantastic resort. Staff were amazing, cleanliness was top notch, food and drinks were perfection, and overall experience was beyond what I thought it would be. I can't recommend this hotel enough!! I will be coming back next summer!

From someone who frequently ‘spas’, I had one of the best massages ever from Eric Lovejoy at Spa Joya. Highly recommend.

My wife and I love the experience. Carlos was great.