Omni Scottsdale Resort & Spa at Montelucia

We hosted a very important conference event at your property. The entire property staff was absolutely amazing. Ronna, Jennifer O., Keya, the Director of Banquets, the Bellman (Jacob), Nick (AV) and Jordan (AV) and the entire property and service team across the board were exceptional. Your standards of service excellence from check-in to event execution are top notch. Jordan's AV team is one of the best I have encountered in my experience with various onsite hotel AV teams. Ronna and Jennifer in events/banquets were extremely responsive and absolutely lovely onsite. Keya (possibly incorrect spelling) and the lead Director of banquets during our actual program were attentive and pleasant. Your full team and the excellent service experience knocked our event out of the park. Thank you so much for your staff's commitment to high quality standards, gracious approach to requests, and hard work. I appreciate each staff I encountered, including the team at Crave Cafe. Please check my room charges and who served me there- they deserve kudos as well. I would highly recommend your priority for personal getaways, conferences, business trips, and special events.

We travel alot and usually in a Marriott property. This was one of the best experiences I have had in a resort. The coffee shop- Fab, The lunch cafe- Fab, The Prado restaurant- Fab. The Spa- Fab, The pools- Fab! Carmen S at Prado was absolutely the best! She made us feel so special and welcome from the moment we sat down. Her attentive service and warm demeanor turned a simple breakfast into a truly memorable experience. You will be happy you chose this resort.

Grounds are beautiful, liked the pool options and available service (though spa pool very small and over crowded). Spa service was excellent, loved the extra heat/cool options, very friendly staff. All the food was good onsite. Thanks to Carlos who went out of his way at the pool to ensure we had what we needed and were enjoying our stay!! Also thanks to whomever returned my lost Apple Watch to security :)

Wonderful spa and pool experience. Very well maintained. Especially appreciated our server, Carlos, for his attentive service.

Nice Hotel - But super poor customer service experience. I asked if they could grab the pair of sunglasses left behind for me with a note in my friends room after checkout and they said they could send them to me. I assumed they were just super busy so it wasn't a problem. I got home and received an e-mail asking me to pay 25 dollars for them to send them to me. Honestly super shocking considering how nice the hotel is and that other hotels/dinning spots would send left behind items at no cost. Interesting policy, the front desk should of said something about the price of shipping.