Omni Scottsdale Resort & Spa at Montelucia

The Omni Scottsdale has many plus and minuses. 1st the location/view of Camelback mountain is definitely a plus. Depending on your room you could have at least a partial view of the mountain. The layout of the property and groundskeeping also are a plus. We enjoyed the spa on property. The spa is large with lots of extra amenities like whirlpool, sauna, steam room, pool etc… definitely worth your time. The minuses are the rooms. They need a refresh of decor but more importantly the mattresses need replacing! It was a general topic of conversation with our group. The beds are worn out, springs can be felt instantly. It was not just our bed. In general the age of the carpet and other decor needs a refresh. The general check-in/ bellman situation was unfortunately a bad experience. Our room was not ready until after 5pm after our event had begun, Overall the Omni Scottsdale was a good experience. They definitely need to do some refreshing of rooms but the location allows for more flexibility. It’s beautiful if you’re not in the room. Ask for a Mountain View!

This is a beautiful location and the rooms are nice but I called the front desk a couple times, requesting more hangers, water, and our valet to bring our car to the front. Despite these requests, we never received any of the items nor our car ever brought up before we were asking valet in person. There was clearly a lack of communication with the front desk and anyone else. The first night we awoke the next morning to the alarm in the room going off at 6am! So check your alarm if you do stay. During our five-night stay from Saturday to Thursday, we didn’t have washcloths… I thought this was surely just an oversight and we’d receive some the next day… we did not receive washcloths until our last night. While we had hand towels and body towels, washcloths were missing throughout our stay. It was disappointing to experience such a lack of customer service and follow-through when we asked for these basic amenities. Despite these issues, we still enjoyed our stay, but it was a letdown that several basic aspects of our experience were neglected even when brought to the attention of staff. The chicken wraps at the pool are to die for though!

We had the time of our lives here - everything was first class! What really stood out to me were the people! Everyone was so friendly and helpful, especially Carlos down by the pool!! Carlos was incredible and wanted to make sure my family was always taken care of and having fun! He made the trip that much better!! Well worth the visit!

Extraordinary resort - perfect for a wedding celebration! The facilities and staff were exceptional. To single out the pool waiter Carlos - he was serving us very well for four days. He served with excellence and a smile - really making the pool time the very best. Great work, Carlos!!

This is absolutely beautiful resort with the most friendly and accommodating staff. I came to enjoy my 40th and it was exactly the relaxing ambience I hoped for. Not too noisy, nor too crowded, it was just right. They have several restaurants and a coffee shop on site, I ate at two and enjoyed both meals. Also the grounds are complete photo ops!