Omni Scottsdale Resort & Spa at Montelucia

This is my fourth year staying. I fly from GA to stay. 2022-2025 this place was a dream come true. its what's kept me coming back every year. i think this has been our last year to stay. something has shifted in the place...management? This place has always been professional and spot on over beyond and has celebrated my birthday hand written cards and all once upon a time - now is lacking so much. and upon arrival 07.10.26 about 11:30pm - we walk into the office to a girl cussing freaking out out loud in the back. a girl in a red coat. she comes out and says "someone will be with you" and walks out without grabbing anyone. I sit there until valet/golf cart driver comes in to grab someone for us as he saw us waiting and saw the other girl had not done anything. all while this same girl in the red coat is now yelling the F word all over the place outside. How embarrassing. She shouldnt be working there. From there , at check in my membership somehow wasn't on my account event though I booked it while logged into my account, none of my information was on record. I was put on a second floor connected room vs the main level I usually stay on (fine). no one checked in on us the whole stay. no special touches. the adult pool bathroom was missing an entire sink handle. the adult pool so dirty people had written their initials in the scum on the walls. pool chairs falling apart. pool towels falling apart. Staff quick to put the umbrellas up at night, but no one to put them up in the morning. The elevator to the parking lot was down - totally fine - but the stairwells were stinky with bugs and rotten food. For the quality this place used to be, it isnt there right now. The amount paid wasnt worth the stay this year. Spa service was just okay. One of the poor workers slipped and fell by the cold plunge - you need non stick mats there. Side mention: Housekeeping is still top tier. Crave cafe will always be the best and those folks are always the nicest. Prado was a tasty meal but the drinks were quite horrid lemon lysol level. I have hope. But I left sad like it was a waste of money.

We had an amazing time and enjoyed the property. Alan at the Centro Lounge gave us incredible service! We highly recommend you stay here for a romantic getaway!

My wife got food poisoning and when we complained they said she was lying and refused to do anything. Food is average and the portion sizes are small. We will not be back.

Incredible resort! The staff has been so friendly and accommodating. We went for our anni and they upgraded us and treated us to drinks. The centro restaurant was so welcoming and we loved the cafe Crave. Hawa, a staff member, always had a smile and truly made us feel like we were on vacay. She was so sincere and joyful and served up the BEST ice cream. Gelato happy hour became our daily activity! The resort was well styled and very clean. Five star service

We arrived July 5th and it was really empty which made it nice. The pool was barely full and we had the whole back building to ourselves with a beautiful view of the mountain. I found the hotel to be really nice and the staff was very friendly and helpful. The room was pretty and we had no issues with bugs despite being in the desert. The restaurants at the resort were really good too. I have no complaints because we had such a nice time. Oh and the location was perfect in terms of where all of the Scottsdale attractions are. I feel like this is a great place to stay if you are doing a family trip or a couples trip.