The Phoenician, a Luxury Collection Resort, Scottsdale

We decided to splurge a bit and stay in the residence with a private pool. We were there for business, 2 days. Upon entering the space the toilet had not been flushed, yes with stuff in it. I thought “simple mistake”. I flushed and asked for some Clorox wipes to ensure for myself the rest was at least sanitary. Next I go out to relax by the pool. There is an old rusted fridge that is lying in the middle of the patio. It probably forgot to get hauled away, but that’s when I call management. Then we realize upon stepping in the pool the cloud of murkiness that plumed from under our feet. The pool was disgusting. For over 1,400. We had to ask the manager for some compensation and it was little to none for the price we paid. Won’t be going back. Not worth the extravagant price.

The Phoenician is a great resort in Scottsdale. It is in the perfect location - close to shopping and restaurants. The property is beautiful. The pools are great. They are perfect for adults and children. The staff is warm and friendly. Housekeeping is great too. Mowry and Cotton a nice place for breakfast. My first choice to stay when visiting Scottsdale!

Stay here for 2 nights and the service was definitely better than last year and back on par with what the Phoenician is known for. Hotel grounds are stunning as usual and room was well kept. Special thank you to Molly at the front desk for turning a joke we made at check in into a memorable experience and looking after our stay. She definitely made an impact! And thank you to Veronica at the pool for looking after us again this year and always having a smile and taking the time to converse with us! Can't wait to be back!

As a home-based travel business owner with over 20 years of experience—specializing in luxury travel, cruises, and destination weddings—I’ve devoted my career to excellence and service. However, during a recent Educational Stay, I was subjected to racial profiling, discrimination based on my disability, and the exclusion of my service animals from public areas of the property. While on-site, I was served low-quality meals that made me ill. When I reported my symptoms, I was offered only crackers, Gatorade, or bubbly water—no official report was taken. I visited the resort as an official representative, evaluating it as a potential venue for a destination wedding or bachelorette party. Covering over 200,000 square feet, the property should have offered a robust and enriching experience. Instead, my tour lasted less than 30 minutes and consisted largely of the guide pointing out areas where my service animals were prohibited. I was shown a one-bedroom suite in the Canyon Suites, only to be informed that neither I nor my service animals were permitted in that section of the property or its pool area. Despite the resort being advertised as pet-friendly and expansive, my guest—who also lives with a disability—and I were restricted to my room and one restaurant. Staff provided menus from off-property restaurants and instructed me to contact each establishment individually to confirm service animal policies, citing frequent changes. As a longtime representative of luxury Marriott properties who travels with service animals, I have never encountered such treatment from the brand. After submitting a survey detailing my experience, I was met with retaliation. When I raised my concerns directly with the hotel, I was informed that their staff had failed me. I’ve since taken action by contacting legal counsel and the Department of Justice to address the discriminatory and unjust treatment I endured. Discrimination has no place in travel. I will not remain silent.

We’re spent 2 nights here away from the kids. Enjoyed the lobby menu our first night. Great cocktails, we ordered 3 different food items-flatbread, wings & guac. All great!!! We had lunch poolside and enjoyed all the food and drinks there!! Also a good spot to get a draft beer. They don’t have draft beer in the lobby. All in all pretty good. Here are things that are meh. The fridge in our room are was for a mini bar that does not allow for anything extra. This was a problem for us and would have been a bigger issue if we had our kids. My issue with this was I had limited space to store my breast milk. The other meh was the adult pool area bad no cushions on the chairs unless they came with the cabana. At the other twos pools all the chairs had cushion. Using the hand rail was hard to utilize as it was scorching hot. They did not have a cover on it to cool the temp as most pools do. I’m sure it’s not LUXURY to have the cover but if we had our kids that would have been nice. One slide. One hot tub. Lastly. Our room key would not work to get us access out of the garage. We had to phone security everytime we came or went. We actually had to call the hotel to get out one time. All little things but could it would have been a great stay rather then a good stay. Food was great. Servers/attendants were friendly and nice.