The Phoenician, a Luxury Collection Resort, Scottsdale

Great location, close to shopping and restaurants. Beautiful views of Camelback from rooms and pool. The best way I can describe this experience is just fine. The resort grounds were well maintained and service was overall fine. Rooms are somewhat dated, on par with a Westin or standard Marriott. There were no amenities or special touches that would make this a five star resort experience. In room coffee is Keurig, no complimentary amenities or special turndown amenities. Having stayed at other luxury properties within the Marriott portfolio such as the RC, this was nowhere near that level.

1 - Many areas are showing wear/age. 2 - Extremely crowded pools, all of them, with looooong wait times for drinks and need for skimming through-out the day. 3 - If not there with young kids, may want to think twice. There are A LOT of young kids. 4 - Very expensive food for what you get. NYC prices w/o NYC quality. 5 - Outdoor dining areas have multiple sources of music creating a cacophony of noise. 6 - Rooms and bathrooms are nothing to write home about but not much to complain about either. 7 - $45 a night for valet parking seems a bit much. 8 - Gym is nice with great views/light and open 24 hours. 9 - Location is convenient to shopping/dining, but it does not feel as "remote" or "immersed" in the desert as The Boulders or the Four Seasons. 10 - Friendly and professional staff, though on two nights the room was not serviced until we called past 6pm (rather disappointing). Overall would rate it a 7/10.

Overall a satisfying resort for either relaxation or business. Food is very good. The place feels a bit dated but sprinkled upgrades here and there. Rooms are ok, unfortunately we had a terrible view of the roof so location of your room is important for good views. Rooms tidy and fresh. Not stale smelling especially for all carpet and housekeeping is great. Pools are nicely situated however very cloudy and seemed to be full of sunscreen. But the next morning still had that haze. Golf course is excellent and close by. Tennis and Pickleball available and spa is excellent with its own rooftop pool. Kid friendly but also adult appropriate areas if you want to be away from families and kids. It is on the expensive side. Food. Drinks amenities but I guess that’s expected. My biggest issue and be wary of this…they charge your credit card with phantom fees during the stay. They get removed as they stay pending however we had people that had random hundreds even thousands charged on their card and had to go chase that down with the front desk. It would seem like they are anticipating your spending habits based on a few early purchases then…who knows, create some 10x or something charge to your cards without you knowing. I think there are posts on other review sites about this. 2nd big issue - Cotton and Mowry restaurant (only one we ate at) would consistently tell you 5-10 minute wait to be seated when the restaurant was never more than 1/4 full when we were there. What? Our last day we were told it would be a 25 minute wait…same empty restaurant. How. Is there an issue with staffing? It’s clearly not full as we stand at the front desk of the restaurant. These 2 issues bring it down a notch for me. Maybe even to 3.5. It’s nice but it’s not 5 star luxury nice. 3.5-4 is a very good rating and expectation for your stay if you choose.

Paula along with the rest of the team at this hotel made our stay absolutely wonderful. Paula was so kind and helpful and went out of her way to make sure our stay was great. We can’t wait to visit again!

Not the Luxury Property we Expected. Our "deluxe, extra large" room had a view of a parking lot. We asked to be moved, which Holly accommodated, but the front desk guy ( I know his name, but will resist posting) showed us how terribly inconvenient this was for him. Said the keys would be another 10 minutes, and he would text as soon as they were ready. 25 min later I got a call from Holly making sure we were in the room- when I approached, the front desk dude said"We are very busy." Serious attitude. Today we left the room to play golf at 8:30-when we returned at 3:40, it was not cleaned! We are currently at the pool, where we had to get towels from behind the desk because there is no attendant. This is NOT a luxury resort! Many other options in Scottsdale...this was a mistake.