Our experience at Sonder was the worst hotel experience of our lives. We arrived around midnight and, having checked in on our phone, went straight to the room. Immediately we noticed an odor somewhere between a porta-potty and a mildew-filled basement. When we turned on the light we saw that someone had already been in the bed. There was nobody at the hotel to talk to so we had to go to a different hotel. When we called the next day we were told they couldn’t refund us or cancel any future nights. You would do well to avoid this hotel and this company altogether.

Beautifully minimalistic, everything in our room had a modern look, and the entire grounds were stunning. Loved the view, and it was so quiet all night long. We were pleasantly surprised with the elegance and high style. We’ll be back for sure.

This place is a total joke. They painted some damp old hotel rooms yellow and are trying to pass it off as a Scottsdale resort with resort prices. Our room was musty and damp, old AC unit plus tons of street noise woke us up all night long. Stiff uncomfortable sheets. Leaking refrigerator. Slow wifi that couldn’t support the streaming they offer on the tv half the time. There’s no cleaning offered during your stay and extra supplies cost $$. We used all our towels up mopping up the leaking fridge. Pool is decent but was unfortunately overrun by a loud group of kids and a dad playing unsafe and rowdy games - encouraged by the hotel staff. We didn’t even touch the spa because the prices were totally prohibitive and if it’s anything like the quality of the hotel it would not have been worth it. They try to minimize the need for hotel staff with their minimal services, but the interactions we did have were mostly rude and unfriendly. The lobby was strangely very beautiful and inviting - I can’t figure out why they don’t put half this amount of effort into the rooms themselves as no one really uses the lobby and rooms are self check-in. The biggest thing this hotel has going for it is that it’s in the heart of old town Scottsdale which was a great location, walkable to shops, restaurants, and civic center. So if that’s your single criteria then go for it. I’ll be avoiding the Sonder brand in the future.

this was my first time staying here and i loved it. i had an amazing view of the pool. the sonder is truly a beautiful place and super convenient everything is walking distance. all the bars and restaurants were a 4 min drive, 10-15 min walk. i would definitely stay again and recommend to anyone.

Sonder dropped the ball from first stepping into the hotel. Upon arriving, none of the codes emailed to our group worked, and we needed to get new ones. Upon entering my room, I noticed stains on the sheets and malfunctioning electrical in the bathroom. I was moved to a different room, which also had hair in the sheets. Due to cleanliness issues, I was moved to a third, fourth and fifth room, each dirtier than the last. Sonder had no more rooms that were “up to par” after checking three additional rooms (for a total of 8 rooms) and was asked to stay elsewhere and discuss it with my group sales manager. No one took ownership or responsibility, and no apologies were issued. After telling my company manager about this, she spoke with Sonder and had to “deep clean” all of the rooms for the rest of our group prior to arrival.