Scrub Island Resort, Spa & Marina

Scrub Island is a wonderful spot to relax and enjoy the best of the BVI’s from this base camp. Everyone on the island is very kind including KK, lady D, Dinesh, Sadiq, Eoma Sakim? and all the drivers… We also had fantastic service at the IXORA spa with Santi and Anisa performing highly skilled treatments in a lovely setting. We really recommend the Wednesday night barbecue which is set up beautifully at the North Beach and includes live music a wonderful buffet and sky dancers. Keep in mind this is all Island fare, but still presented beautifully and tasty. We also had the opportunity to enjoy a cocktail party before this buffet which was very nice. On the food side stand out servers were Gusti, Mia and really all of the others. Carl takescare of the bar and restaurant management very well and was able to address the only issue we had promptly and kindly. All of our drivers were great people… Would highly recommend scrub Island but recommend having access to a boat to get around to nearby Virgin Gorda, Jost Van Dyke etc. they do provide ferry service to some of these places via Tortola but the boat makes everything much quicker. We had a great time and highly recommend Captain Vern from Island time charters. we all a great stay and looking forward to returning to Scrub!

I'm not on the property yet; this will be my second time. It's breathtaking! This time I want to write about the Spa. I had the pleasure of speaking with Arun, who corrected my online booking error by creating a new request for the right date and time. He was a pleasure to speak with; he took his time to understand my issue. Arun displayed excellent customer service. I'm looking forward to spa experience because I know it will be special.

This was our 2nd visit to Scrub Island Resort since July 2024. Our Deluxe 1-BR Suite overlooking the marina was beautiful, comfortable and well maintained by the Housekeeping Staff! Transport service to North Shore Beach and by ferry to and from Trellis Bay was efficient and courteous! Ramona at One Shoe Beach Bar and Junior on the Ferry always provided excellent service with a “Can Do” attitude! This IS a Beautiful place! Sadly though, I have to agree with several other Reviewers who discovered complacent if not lackadaisical attitudes toward guests in the area of hospitality and restaurant/bar service! Apparently hiring is done on a basis of urgency to fill staff positions with hopes of training them afterwards! This IS NOT WORKING!! Also, the multiple extra fees that show up on the final check out statement that are not revealed during the booking process is just wrong. (Daily Resort Fees and Daily Room Service Fees when we never ordered anything from Room Service is hard to understand). Sure, I CAN accept the 20% SVC CHG on all Restaurant charges to be split among the food service staff, but this seems to only serve to facilitate a mediocre attitude among the staff who deal directly with the guests! Not sure what the answer is ~ perhaps bringing in Mel Robbins for a weekend of coaching in the offseason. I’ll probably not be back unless I hear of more JOY in the staff interactions with the guests…”Let them!”

Scrub Island is as pretty as the pictures convey. The food is only adequate and the service is slow, curt and practically non-existent. We would not go back due to lack of any type of hospitality, especially considering the expensive price tag of this resort. Another thing to note, if you book 3rd Party, not only do they add the $60 Resort Fee (which is typical and no problem), they also charge $33 a day for tips! These are tips we made in cash every day ourselves and were not told until after we left. Now we know why the hospitality was so bad - they knew they were getting the money no matter what. Do not recommend.

We stayed at Scrub Island in June 2025. It was the 7-night of a 10-night bareboat charter, so we stayed on the dock. This gave us access to the pools, restaurants, marina store, small grocery store, and even the gym. Shakudo greeted my family of six at the dock. He was a fantastic resource, helping us get the boat safely in place and introducing us to all of the amenities. Of all the dockmasters we've interacted with, he went out of his way to make us feel welcome. This is our third time, over 10 years staying at this facility. They are an oasis in the middle of the trip. This time, we had to get two family members to the airport the following afternoon. A great free shuttle boat from the Scrub Island dock, right over to the airport.