Scrub Island Resort, Spa & Marina

We stayed here two nights in an OV king and were pleased. We had looked at this many times when a Marriott property and stayed this trip when transferring between VG and Tortola. The ferry trips were included and on time and also included a stop at their Marina Cay for a lobster lunch. Housekeeping was terrific as were the bellmen. We dined at Cardamom for breakfasts and dinners and they were fine. The North beach was nicer than the marina side though neither great. At least the main pool had a hot plunge pool. We were happy with our stay though think it best for short stopovers.

Beautiful view Pool very nice Food average Service average Hotel management did not tell us or advise on web site main restaurant fine dining closed during our stay Front desk clueless about activities going on this week Front desk said they made reservations for dinner but on arrival no reservations had been made Gymnasium has lots equipment but at least half nonfunctional One treadmill cheap brand for whole gym Suggests to me they are very pressed for cash May be better to come another season when things are improved Only 40 % occupancy this week

The hotel was at 40% occupancy per front desk. Their restaurant was only the Donovan’s Reef (bar) at pool. VERY limited menu. Mostly bar food. They said it was on website. That is not true. I’ve been all over the website as have my friends and we don’t see anything about this. The gym equipment doesn’t work. Old and dilapidated. Took almost 45” to get eggs for breakfast this morning. One other party in restaurant. Holes in the curtains in room. Lights in palm trees disconnected and inoperable. Main restaurant not open though not stated on website. They told us upon arrival that Wednesday was festival night but our friend called night before and they told him it wasn’t happening yet. Website flyer page doesn’t specify at all. It isn’t happening. Staff seems to be ill equipped to answer questions. They also need to clean up their website with current information to clarify for high and low season offerings. I would not return here. It is cost for first class prices and not first class experience. We will go to Bitter End next time.

This Marina was great, all the amenities you get with your slip, amazing! The pools are wonderful as well as the work out center. The pools bar was fun and lots to do as far as games and entertainment throughout the day. It is a nice place to stop mid trip to get to some clean showers and fun activities.

We have been to Scrub Island resort multiple times over the last ten years. The views are beautiful. However, this year was disappointing. With rates for a 4/5 star hotel the facility was sub-par. A highlight was the spa. Communication was lacking and maintenance needs improvement. A/C never cooled the room to temperature. Hot water heater for friends room didn’t work. Bar/restaurant workers at Donovan’s reef seemed disinterested in serving. We were not informed about the amenities that were not available. The return ferry to Trellis Bay to catch our plane was 15 minutes late waiting on a captain. The reply to my survey left me flat, with only excuses. No indication the issues were being worked or resolved. Sent a note to Mainsail Hotels, the corporate headquarters, and have not received acknowledgment nor a reply. Sorry to say, we won’t return.