Scrub Island Resort, Spa & Marina

Stayed here for three nights before a charter. The hotel seemed pretty much empty, but the dock was full as it was 'full-moon party' time across in Trellis Bay. I had asked for a non-marina view room in advance as we did not want the noise from the docks, and we were allocated one overlooking Marina Cay, which was nice (N.B. despite the name, it's an island, not a marina!). The room was rather 'corporate' with no real local touches, which felt like a missed opportunity, but was a good size with all expected amenities, and a nice balcony with a couple of chairs. Whilst that balcony space was at a premium, squeezing in a small table would be an improvement for coffee mugs, drink glasses, camera etc. We had breakfast for the first two mornings. Both times we were the only guests. Service was good, and the food tasty, but the cappuccinos were very poor. The pool area was lovely, with plenty of loungers and umbrellas. The spa pool/jacuzzi was rather on the warm side, but pleasant enough. As the boats mooring on the dock were able to buy 'resort passes' to access the pool facilities, the pool area became packed by lunchtime, which meant longer waits to be served at the swim-up bar, and a much less relaxed experience generally with boat crews of 8 or so people each filling up the pool area. The lower pool area was much quieter, but the bar there wasn't open. We had an unfortunate misunderstanding with our bill as it seemed to have been mixed up with another customer's with the same surname, meaning we were presented with a bill for hundreds of dollars for just a couple of drinks. Fortunately after some discussion this was resolved. The bar staff were trying their hardest but seemed very short-staffed for the volume of people they had to deal with. We did the Wednesday evening 'North Beach' party, but probably wouldn't do so again. The (buffet) food was nice, albeit they ran out of most desserts before we got up to choose one, but the entertainment wasn't really our cup of tea, with conga and 'YMCA' dancing around the pool. The ferry to and from Trellis Bay was timely and convenient, and the hotel organised our taxi to Roadtown after we had checked out. The ferry also takes people to and from Marina Cay, which has a great restaurant. We ate there whilst at Scrub, and then again once on charter, and both times it appeared full with queues for tables. We would have liked to try the watersports there (Hobie Cat) but it was closed on the day we were interested in. The Scrub staff were generally friendly, but the majority were clearly on 'island time' most of the time, with no sense of urgency for anything, including our bags being collected from our room for check-out; with 15 mins to go before our ferry departure, the promised assistance had not arrived, so my husband carried all our bags down to the ferry by himself (lots of steps and no lift). Overall we enjoyed our stay at Scrub, and would probably return, but I would hesitate to book in peak periods.

We stayed for one night in the marina. The marina staff was great! Very helpful when we arrived. The last time we stayed here was about 10 years ago and the owners have not put much money into it since. It is a great location, and had a lot of amenities for kids but the place is just starting to get worn down. It really is a shame. They have a water slide, but there is a chunk of cement missing and could use a new paint coat. There is a trampoline in the water, but hasn't been blown up in about two months. We ate dinner and the staff was great but there was a lifetime show blasting on all the TVs that really brought the ambiance down. As much as the kids had fun at the pool, I am not sure we will be back until updates are made.

We stayed here two nights in an OV king and were pleased. We had looked at this many times when a Marriott property and stayed this trip when transferring between VG and Tortola. The ferry trips were included and on time and also included a stop at their Marina Cay for a lobster lunch. Housekeeping was terrific as were the bellmen. We dined at Cardamom for breakfasts and dinners and they were fine. The North beach was nicer than the marina side though neither great. At least the main pool had a hot plunge pool. We were happy with our stay though think it best for short stopovers.

Beautiful view Pool very nice Food average Service average Hotel management did not tell us or advise on web site main restaurant fine dining closed during our stay Front desk clueless about activities going on this week Front desk said they made reservations for dinner but on arrival no reservations had been made Gymnasium has lots equipment but at least half nonfunctional One treadmill cheap brand for whole gym Suggests to me they are very pressed for cash May be better to come another season when things are improved Only 40 % occupancy this week

The hotel was at 40% occupancy per front desk. Their restaurant was only the Donovan’s Reef (bar) at pool. VERY limited menu. Mostly bar food. They said it was on website. That is not true. I’ve been all over the website as have my friends and we don’t see anything about this. The gym equipment doesn’t work. Old and dilapidated. Took almost 45” to get eggs for breakfast this morning. One other party in restaurant. Holes in the curtains in room. Lights in palm trees disconnected and inoperable. Main restaurant not open though not stated on website. They told us upon arrival that Wednesday was festival night but our friend called night before and they told him it wasn’t happening yet. Website flyer page doesn’t specify at all. It isn’t happening. Staff seems to be ill equipped to answer questions. They also need to clean up their website with current information to clarify for high and low season offerings. I would not return here. It is cost for first class prices and not first class experience. We will go to Bitter End next time.