The Cloister at Sea Island

Disappointing overall - especially for cost. Advertised like a five star experiences delivers 2 star everything. Pros: lots of activities, beautiful property, convenient parking, mostly lovely staff, responsive concierge staff during stay, and wonderful suite layout for a large family Cons: food was expensive and average at best (eating off property was superior every time), no great options for breakfast on property, room service tasted like exclusively microwaved food, absolutely filthy suite (mold on air vents, dirty water stains on the baseboards, dead and dried out frogs and bugs, clothes in washer and dryer from previous guests, dirty refrigerator and dishwasher, floors that were so filthy our feet were dirty), asking for a crib when we booked the hotel and followed up and of course no crib on arrival, routinely having to initiate cleaning of our room via phone calls and text messages, unresponsive/uncaring managers and check out staff when the cleanliness of room was brought up throughout the stay, at check out, and then they would not return phone calls or emails to discuss, if you visit on a weekend be prepared to fight for a lounge chair near the pool but beach was much easier, odd operation hours for many activities and features on property Overall we enjoyed the resort but the room was a well decorated skeevy motel room - we were only there for a brief stay and we drove but the whole time I kept thinking to myself how badly I felt for people that flew there to visit and had to stay in those rooms for more than a few days. I would not recommend to anyone unfortunately.

Basically 3 properties in one. Coastal, beach front and golf. Style is traditional, yet amenities, service, food and details are all world class. Some of the best golf facilities I have seen.

The resort had lost its. charm. Agree with other reviews that the service has gone down to the level of the hilton. Avoid staying here. Couldn’t even give us a quiet room. Been coming here annually but no more.

Do yourself a favor and save your money! For a resort that has claimed to be 5 stars, this property completely misses the mark on many levels. We have stayed here many times but every time we become more and more disappointed. This review is coming from a family that also hosted a wedding here that was (for what we spent) a complete miss. We have traveled around the world and at this price point I have NEVER had such horrible customer service!! From check in to check out, this property and staff treat you like you’re staying at a Days Inn, not a five star resort. I believe that when you are spending thousands of dollars a day to enjoy a property, the top priority of the hotel should be the guest experience! Instead, all we’ve heard this go around is “No”…. No you can’t go here, No we can’t accommodate, No you can’t enter here, No we can’t help you with that. Full disclosure, we spent 25k to rent a “cottege” here for a family vacation and have been so disappointed upon arrival that I will never give this hotel another penny! EVER. So please, if you’re thinking of coming here, don’t! Take your hard earned money and visit an ACTUAL five star resort, this is NOT it!

Absolutely beautiful resort. It was definitely the most amazing hotel room I have ever stayed in. You will feel like royalty! Every server and resort employee was responsive and helpful. We stayed at the beach mostly. The attendants quickly set up our chairs and umbrella. The Cloister adult pool was also a favorite. It was fairly empty and overlooked the river and marsh. One gripe- we went to the beach club around noon. You could not get a chair at any pool (family and adult) AT ALL unless you go early. I can’t imagine paying that much money to stay at a resort and not be able to get a chair by the pool. It says they have a 30 minute rule for leaving towels on chairs to save, but I didn’t really see it enforced. If not for the Cloister pool, I would have been really disappointed. Yes everything is expensive but you will be treated like royalty. .