Grand Hyatt Seattle

Had to check out a day early - didn't mind paying for the room, but having to pay $74 for valet parking on the last day when I was not there was pretty sad. They told me "Sorry - that's just out policy"

We have stayed here several other times while in Seattle and loved it. This time, the age of the hotel was showing. We had no hot water for showers and were told by maintenance that came up, to run the tub , sink and shower water at the same time and it was due to 100% occupancy. This should not happen and is unacceptable. All but one of the elevators were down for a Period of time and we waited sometimes 15 minutes for it to get to us. The cleanliness of the hotel was not as good as we remembered in the years past. Disappointed as we loved this hotel before.

We have stayed at multiple other Hyatts on previous trips to Seattle and figured we'd try this one one. Our room was clean and nice enough, but the facilities were definitely dated. Only 2 (of at least 4 and maybe 6) elevators were working so we had to wait for a very long time multiple times. The Club lounge had a solid breakfast but no afternoon appetizers which was a disapointment. Overall it was fine but I'd stay elsewhere next time.

I booked this hotel thinking that it was a 5-star hotel because most booking sites seem to list it that way. In fact, it is not. There is something very wrong with the valet service because the valet stand is often unattended, and there are always many cars parked in the very small loading area. Ubers frequently had difficulty turning in to the loading area because there were so many parked cars blocking the way. I never encountered a doorman once. One of the days of my trip, housekeeping slipped a "sorry we missed you" card under the door at 8:30AM and never attempted to return to provide service. There is no evening turn-down service. There were many small maintenance and wear issues in the room. Worst of all, while I was there, two of the hotel's four guest elevators were out of service. Guests started pressing both the "up" and the "down" buttons to summon them to ensure they got a spot on the car. This meant that each elevator car would also stop at every floor when returning in the opposite direction. On multiple mornings, catching an elevator down to the ground floor took me 15 minutes.

We've been visiting the GH Seattle for the past twenty years. Location is perfect for walking to area attractions. Love early morning sessions at the fitness center and the steam room. So much to do in terms of sightseeing and dining in the immediate vicinity. Enjoy the best of what the Pacific Northwest has to offer