Grand Hyatt Seattle

I booked this hotel thinking that it was a 5-star hotel because most booking sites seem to list it that way. In fact, it is not. There is something very wrong with the valet service because the valet stand is often unattended, and there are always many cars parked in the very small loading area. Ubers frequently had difficulty turning in to the loading area because there were so many parked cars blocking the way. I never encountered a doorman once. One of the days of my trip, housekeeping slipped a "sorry we missed you" card under the door at 8:30AM and never attempted to return to provide service. There is no evening turn-down service. There were many small maintenance and wear issues in the room. Worst of all, while I was there, two of the hotel's four guest elevators were out of service. Guests started pressing both the "up" and the "down" buttons to summon them to ensure they got a spot on the car. This meant that each elevator car would also stop at every floor when returning in the opposite direction. On multiple mornings, catching an elevator down to the ground floor took me 15 minutes.

We've been visiting the GH Seattle for the past twenty years. Location is perfect for walking to area attractions. Love early morning sessions at the fitness center and the steam room. So much to do in terms of sightseeing and dining in the immediate vicinity. Enjoy the best of what the Pacific Northwest has to offer

We love the Grand Hyatt. The location is perfect; the rooms are nice. The fitness center and sauna/steam room is great. The hotel is only 2 blocks away from the Westlake Center Link station, which connects to/from the airport. The Pike Place market is less than a 10 minutes' walk away from the hotel. A ruth Chris is also located inside the hotel.

While the hotel itself is lovely they are currently working on two of the elevators. I did not receive any warning during booking, prior to arrival, or during check in. It took 20 minutes from walking out of my hotel room to arrive on the ground floor. The other day I took the stairs down 20 flights to avoid waiting even longer.

The hotel is well located, and the rooms are clean and comfortable. The elevators tend to break down, which is quite annoying. The front desk staff is very unfriendly. This must be one of the worst Hyatts I have stayed at anywhere in the world.