Grand Hyatt Seattle

We had a very mixed experience at The Grand Hyatt. Check in was smooth. We stayed in the Emerald Suite. It was very large with beautiful floor to ceiling windows overlooking the water. The sunset was exquisite. Unfortunately we had a lot of issues. First and foremost, the internet was spotty at best. It barely worked. Therefore it was impossible for us to get any work done in our room. This was awful. Second, there is no door between the living room and the bedroom. There is no privacy. If someone needed to change clothes they had to go into the bathroom. Also, the hideaway bed in the sofa was so noisy that we could hear our kids turning over on the mattress. Even though we were on the 27th floor the street noise all night was so loud. The pillows were hard. The Nespresso machine was nice but the pods in the box didn't match the guide on the box. We had limited choices. Tea bags were provided but there was no way to make hot water. The shower head looked like it was from the '80's. The towels were small and thin. The toilet paper was very cheap. We were charged for the water bottles in our room. At the very least being Hyatt members we should have gotten free water. Most hotels provide free water these days. The hotel's location is the biggest bonus. We walked to every major Seattle attraction and appreciated its central location.

The hotel is in a great location, 25mins from the car rental centre at SEA. Our suite (room 2903) was spacious, comfortable and spotlessly clean. The lobby is a little dark and dated, but every staff members we encountered was warm, helpful, and an asset to the hotel.

We chose the Grand Hyatt and were not disappointed! The location is perfect for a downtown Seattle visit. Even with the WorldCup in town the hotel operated well! Enjoyed the visit!

Real fancy place right downtown. Quiet rooms, big gym, plenty to eat around the hotel. It's nice but I don't see it being any different than any other fancy hotel.

Very clean hotel. Excellent check in and service. Great location. Outstanding gym; very clean with modern, well-maintained equipment. Wonderful views from the hotel.