Hotel 1000 Seattle

Hotel 1000 has a great location and most of the staff were very helpful. They did hold my luggage and sent it upstairs when the room was ready, and we were able to wait in the bar area next to the lobby, which I appreciated. However my stay was still below expectations. I arrived around 12:30pm and was told my room wasn't ready due to an upgrade, and I didn't get into my room until 5pm. That's a 4.5 hour wait with no real ETA given for when the upgrade would be ready. I also had two billing issues. At All Water my bill was $66 but I was charged $87, and after checkout I had to call back because credits were not applied correctly to my final folio. Having to chase corrections after I left is not something I experience at other name brand hotels. Service at the front desk was also inconsistent compared to the rest of the team. Because of the long wait and the billing errors, I can only give it 2 stars.

We chose this centrally located hotel, and in particular, I wanted a room with a view since this was our first visit to Seattle. I was so pleasantly surprised at how incredible our corner room view was. The room itself was beautifully appointed, very roomy, and the view was spectacular. The location was great we were within walking distance to most of Seattle’s import sites. This is a great, upscale choice if visiting Seattle. And definitely splurge for the corner room.

The rooms were clean and comfortable and staff were very friendly. But the hotel didn't exude a 5-star experience with lots of miscommunications. We had booked 2 separate reservations of 1-night each through the AMEX FHR program which included $200 of SPA credit per reservation. We booked 2 SPA appointments since we had 2 reservations, but the front desk told us that we were only allowed one SPA credit if the same people stay in the the same room over the 2 nights even under separate reservations. It was very confusing and unexpected which wasted our time and energy. Plus the front valet told us that Sunday we could park for free all day on the street, but they failed to mentioned that the car needs to be off the street after 9 pm. Our rental car got towed, of course, and costed us several hundreds of dollars. It was not a great experience overall.

Absolute best location for a downtown hotel. The rooms are amazing - beds are super comfortable. It's very convenient to T-Mobile Park/Lumen Field. This has to be the best hotel for an event at either of those places - it's an easy walk after the game, quiet, but still close to the activities around the Pike Place market. I'd absolutely stay here again.

For a Category 6 hotel, the service was surprisingly inconsistent and, unfortunately, some of the interactions were among the worst I’ve had at a hotel of this level. The biggest issue was communication and staff attitude. I had specifically requested an upgrade to a particular room type, but instead of telling me it was unavailable, the hotel simply assigned me a different room without saying anything. I only realized this after going upstairs and entering the room. If a guest makes a specific request, I would expect the hotel to communicate rather than silently make a different decision. Service requests were also disappointing. I called for a comb, but nothing arrived after the first call. After calling again, the employee who delivered the items seemed impatient, knocked extremely hard on the door, and simply left them on the floor. It felt unnecessarily rude and unprofessional. I had also arranged and confirmed a late checkout in advance, yet staff still came knocking on my door and disturbed my rest. I called again specifically to confirm the late checkout and asked that no one come knocking unnecessarily. The person on the phone did not even acknowledge what I said and simply hung up. The front desk, phone service, and delivery staff all showed very inconsistent levels of professionalism. To be fair, there were also some genuinely warm, friendly, and helpful employees, which made the contrast even more noticeable. The hotel clearly has some excellent staff, but the overall quality varies far too much. For a hotel in this category, I would expect much better communication, more consistent service standards, and basic courtesy across all guest interactions. Management should seriously consider additional staff training—or have some of the less service-oriented employees learn from the team members who actually know how to make guests feel welcome.