Hotel 1000 Seattle

Room was fabulous! Great location. One block from the pier and restaurants. The lobby bar was perfect. We did not eat at the restaurant downstairs, but I thought I saw that it was Michelin rated.

I had originally booked a corner room with a panoramic water view, opting to pay a little extra since it was for a special occasion with my loved one. When I arrived to check in, I was given room keys that initially did not work so I had to go back downstairs to get them activated. When I went back upstairs, I was confused because the room was not what I had booked; it was not a corner room and the single window looking out was to a building across the street. When I notified the front desk over the phone that I was given the wrong room, the staff said I was given an “upgrade”. I told her that I’d like the downgrade back to the original room I had booked and she put me on hold for 15 min. Then someone else picked up the phone and I had to explain my situation again. This staff also put me on hold but she did get back to me stating that they unfortunately couldn’t accommodate my request as the folks who were staying in the room I had reserved had extended their stay. I was really shocked because I booked this room almost 3 months in advance and they chose to accommodate the people who chose to extend their stay last min. They told me they could give me a different room with a water view but that it wouldn’t be a corner room so I took that instead. But for the price, I would not have stayed at this hotel. Also the valet was a huge issue. They are severely understaffed and it took them 30-40 min each time to retrieve my car so my fiancée and I ended up wasting a lot of time just waiting around for our vehicle each day because we were used to immediate retrieval (by the third day we learned to call from our room an hr ahead for our car to be available to us). Their valet parking is off site so I would see the single valet staff running his butt off every time. This hotel also does not offer chrome cast or any streaming abilities that other Hyatt hotels do. They only offered a handful of movie selection for $25 which I found a bit predatory to force customers to pay for entertainment that’s usually available free of charge in other higher end hotels. Just a really disappointing experience. Lacking customer service when this hotel charges more for their rooms than Hyatt House/Hyatt Place. I’d recommend to stay with Regency in Seattle over this hot mess of a hotel.

The location and overall ‘hard’ product is great and highly recommended. Unfortunately the service and the ‘soft’ product does not match the vibe. - Phone broken in room so unable to call reception- advised them still nothing done - Service at breakfast, even in an empty restaurant is slow. You sit down and it takes 3-5 minutes for anyone to even get a coffee or take an order. 2 different hosts on two different mornings had bad attitudes - Valet parking/ unloading area was full no effort was made to move cars so had to double park on 1st avenue - despite do not disturb sign and a previously agreed to late check out, room was entered twice - Only one person at reception so nothing happens fast or efficiently- at multiple different times during the day - and to top it off this property is one of the few that charges Hyatt Globalists a destination fee on what is an eligible rate.

Great little hotel close the the waterfront and pioneer square. Lots of great perks when booking with Fine Hotels and Resorts program with Amex. Just don’t park in the garage on 1st & Cherry.

Hotel 1000 has a great location and most of the staff were very helpful. They did hold my luggage and sent it upstairs when the room was ready, and we were able to wait in the bar area next to the lobby, which I appreciated. However my stay was still below expectations. I arrived around 12:30pm and was told my room wasn't ready due to an upgrade, and I didn't get into my room until 5pm. That's a 4.5 hour wait with no real ETA given for when the upgrade would be ready. I also had two billing issues. At All Water my bill was $66 but I was charged $87, and after checkout I had to call back because credits were not applied correctly to my final folio. Having to chase corrections after I left is not something I experience at other name brand hotels. Service at the front desk was also inconsistent compared to the rest of the team. Because of the long wait and the billing errors, I can only give it 2 stars.