Inn at the Market

We had mixed feelings about our stay at the Inn at the Market. This was our first visit to Seattle, and we didn’t realize that staying next to Pike Place Market means being in the center of one of the city’s busiest tourist areas. The location is incredibly convenient, but guests looking for a quieter experience should know that cruise ship traffic and crowds can make the area feel lively and bustling. We stayed for three nights, traveled elsewhere for a few days, and then returned for two more nights. Because we needed two beds, our room options were limited, but that wasn’t a problem. In fact, we preferred our first room (701), which was on a higher floor and away from the street. It was quiet and had a wonderful bathroom with a spacious walk-in shower. Our second room (419) was a different experience. It was closer to the street and noticeably noisier. The bathtub shower controls were difficult to figure out—I nearly flooded the bathroom trying to use them—and the tub itself drained very slowly, leaving water pooling around my ankles while I showered. At the same time, there was plumbing work taking place across the hall, with workers, equipment, and intermittent noise during our stay. While we understand that maintenance issues arise, the combination of the bathroom problems and the ongoing work made us wonder whether the room was ready for guests at that time. Housekeeping was another area where our experience fell short of expectations. We were told to expect nightly turndown service, including refreshed coffee supplies, chocolates, and other small touches, but we found the service inconsistent and were often unsure whether it would occur. On more than one occasion, we contacted the front desk for clarification or assistance. Because we otherwise enjoyed the hotel, I contacted management privately rather than posting a review right away. I shared our concerns about the construction noise, housekeeping issues, and a few smaller details, such as incorrect instructions for the in-room coffee machine. What surprised me most was the response. Rather than simply acknowledging our experience, I was told that security camera footage had been reviewed and that hotel records indicated we had either received turndown service or displayed a “Do Not Disturb” sign. I understand the hotel wanted to verify what happened, and a $150 credit was offered, which I appreciated. Even so, my recollection of the stay differed from the hotel’s records. I would have appreciated a more empathetic response and an acknowledgment that our experience did not match the level of service we had anticipated. The highlight of our stay was undoubtedly La Campagne. We ate there three times, and every meal was heavenly. We also enjoyed the friendly front desk team. Inn at the Market has plenty of charm. With a little more consistency and communication, it could be an even better experience.

I enjoyed this hotel was clean and customer service was spot on. Friendly and inviting. Great stay. Was quiet too!

We stayed here for 2 nights prior to our cruise. We were in Room 802 a fabulous room with dual aspect & great views out to the harbour. Quiet & spacious could not ask for more. Excellent for Pike Market & Cruise Terminal! The staff are terrific too! Highly recommend staying here!

Stay was amazing! Sleep was awesome! Bedding was super good!! We need to stay a bit longer. Hospitality for amazing!

The Bellman/Valet Miguel was so kind and professional keeping an eye out for my elderly special guests arriving at the Inn. He watched for them and went to them half a block away, warmly greeting them and helping with their car and luggage. Miguel made all the difference in their trip and their wonderful experience at the Inn at the Market. Thank you Miguel. Bravo.