Hilton Motif Seattle

From the moment we checked in Wednesday night to when we checked out Friday morning, our stay was as positive as can be. The people at the front desk to the people in the dinning room really made us feel at home. Our room was the nicest Hilton room we've stayed in our many years as Diamond members. Thank you, Jake Kupp

I had accidentally booked the wrong date with Hilton Rewards - and thank the lord for Kyler - he was able to spend 45 minutes with me to fix the problem and get me checked in. I can’t begin to explain just how much I appreciated this effort. I was in quite a pickle with a room for a day I didn’t need, and stranded in Seattle. I really appreciate the care and time that Kyler took to help me. Thank you!

1 The staff member who checked us in was notably cold, impatient, and arrogant. Her delivery was so rapid that it was difficult to understand the necessary information, making the entire check-in process extremely unpleasant. 2 On our third night, just before bathing, we were surprised to discover that our towels had not been replaced by housekeeping. 3 The light in our room has been non-functional for an entire day, and no one was sent to repair it. 4 We were disturbed by repeated knocking on our door around 9:40 PM (21:40) by someone claiming to be hotel staff, even though we were already asleep.

Very kind customer service across the board. Front desk, restaurant, and room service. Provided upgrade as requested. Great visit!

The location is the best part of staying at the Motif. Our room located on the 12th floor was quiet. The room was uncomfortable starting with the bed being too firm. The TV didn’t work and toilet wouldn’t flush. The pipes are very loud when showering. The safe didn’t work either. The hotel staff sent maintenance to our room twice. Once to fix the TV and again to fix our toilet. The inconveniences weren’t worth the price.