Pan Pacific Hotel Seattle

Didn’t want to have to write this review since we LOVE 1Hotel Hanalei Bay, but I don’t think we’ll ever stay at another 1Hotels property again. The night I arrived I requested a microwave, I was told there were none available but that if I brought my food down to the lobby they’d be happy to warm it up for me. The next day upon check out, I was hoping to have food warmed up before my airport travel, so I took it down to the lobby along with all of my other bags (because the bellhop I requested apparently went to the wrong floor and didn’t catch up to me until I was already getting on the elevator) and the staff seemed very confused. A manager then came out and said based on liability they could not warm up my food. I told them that I was happy to sign a liability waiver and he refused. When the lovely restaurant manager who had helped me earlier came up to offer to warm it up, he literally PULLED IT OUT OF HER HANDS and disappeared with my food for 10 minutes. I had to leave for the airport so now 1Hotel has not only my $30 dinner but my Tupperware as well. I wish it ended there but it doesn’t because more happened earlier that day. In the morning I went down to the lobby to try to find where breakfast was. A young man said “which breakfast?” while a young woman immediately spoke up over him and directed me to the second floor. When I got to the second floor and sat down to eat in a banquet room I felt a little weird, but chalked it up to a different Sunday brunch than I typically expect from 1Hotels. However about 30 minutes into eating I realized I was very clearly in a private banquet room that was reserved for a professional sports team. While this was a happy accident for me, it was also quite presumptuous of the staff to assume that because I am black, I would be with the sports team from Atlanta. Anyways, that’s all to say, 1Hotel Seattle could definitely use some work on its staff and guidance to guests. It seems like there is a lack of coordination in efforts that I would not expect from a hotel of this caliber. Room was beautiful and very clean and had some great experiences with the following staff: Bruno, Talia, Diana, Mark, and overall the food staff were superb! Hence the two stars for service!

My family and I had a great stay! Eddie at the restaurant was the most wonderful server for the duration of our trip, giving us unforgettable recommendations and an amazing experience in Seattle. We appreciate your kindness and hospitality - thanks, Eddie!!

We stayed at 1 Hotel Seattle in April and it was one of the most impressive hotel experiences we’ve had anywhere in the world. Having recently stayed at some exceptional luxury hotels, including The Ritz London and Raffles Singapore, 1 Hotel Seattle still managed to stand out. We were fortunate to receive a complimentary upgrade and the room was stunning – beautifully designed with natural wood finishes, luxurious furnishings, an incredible bathroom and thoughtful touches throughout. The attention to detail was exceptional, from chargers exactly where you needed them to complimentary water, quality slippers and premium toiletries. The breakfasts were outstanding and every member of staff we encountered was genuinely warm, friendly and helpful. A beautiful hotel that combines luxury, comfort and outstanding service. We would return without hesitation. Shout out to the lovely Ellie in reception and the great berry yoghurt granola breakfast pot ❤️

Excellent location & cool high end hotel. We had a “space needle” view and the room was gorgeous and comfortable. All staff we encountered were super friendly and knowledgeable. Just had some snacks and drinks at DRIFT and they were all great. Especially liked the fact that they sent us an anniversary present (we chose prosecco) up to our room. So thoughtful.

Truly grateful for Mark's (1 Hotel's driver) hospitality. He is always so cheerful, polite and a genuine guy that cares. Thank you so much for everything! It has been a pleasure meeting you.