Enchantment Resort

The hotel must have been understaffed or something but it was impossible to get a response from the concierge which made it difficult to really enjoy the hotel. We called several times to ask about facilities and to get a shuttle up to the restaurants ... and either nobody answered or we left a message and nobody called us back. The grounds are nice and well kept, and there is a nice mostly private canyon you can hike up, but honestly I would not recommend Enchantment at the rate they charge.

We chose Enchantment expecting a level of service that matched its positioning as a luxury, wellness-forward resort and its premium price point. While the setting and views are undeniably beautiful, the overall experience fell short, particularly when compared to other wellness resorts we’ve stayed at that were less expensive and delivered significantly better service. Unfortunately, service issues were frequent and impacted our stay: • Our room was not ready at check-in, even though we arrived 40 minutes after the stated check-in time. • On one occasion, a golf cart pickup took nearly 30 minutes, putting us at risk of missing a scheduled spa appointment. • Calls to restaurants and the concierge went unanswered roughly 75% of the time. • We arrived on time for a restaurant reservation, yet were seated approximately 30 minutes late. • The restaurant was out of multiple menu items, which was especially challenging given our dietary restrictions—and it was the only dining option available to us at the time. • Our room was not made up one day. • Despite having three guests in our room and notifying staff multiple times, we were repeatedly given only two sets of robes and slippers. • Several staff members on the Enchantment property were unable to help direct us when we were lost. There were highlights that deserve recognition. The Mii amo experience was excellent from start to finish, and Mii amo staff were consistently attentive and professional. We also enjoyed the Hummingbird Living Room and restaurant, had a great interaction with Cole at Trail House, Pat the concierge was very responsive and helpful, and found all of the bellmen to be helpful and welcoming. Overall, while Enchantment offers stunning surroundings, the service and operational execution did not meet expectations for a resort at this price point. We were hoping for an experience where the level of care, coordination, and hospitality matched the setting and price—but unfortunately, that was not the case.

Outstanding magical resort!So spiritual and relaxing!! This resort is the best in Arizona!! Outstanding service, views, and great staff !!

Pretty big letdown. The resort itself was nice, but the staff had absolutely no idea what they were doing. They were not able to answer questions regarding activities on the resort or any way to help us. They would simply give us the same sheet of paper over and over and you could tell they were clueless. This continued into the dining experience where the waiter had absolutely no idea what was on the menu and could not answer any questions. It looked like it was someone who just walked off the street. This further continued when we wanted to have some tea for the evening near the fireplace to enjoy the stars and we’re handed the teabags that were in our room at a charge of nine dollars each and a carton cup when we were looking for an elevated experience. Given what this resort is charging the expectation is that their customer service and the overall experience match that price. In addition, we were one of the only guests on the resort and wanted to ride the bicycles around and were told that it was approximately $100 for four hours of rental even though we were resort guests. Bicycle simply sitting there. We wanted to take some art classes but because there weren’t a lot of other guests on the resort we were going to be charged the private class price, the pricing of which was already absolutely obscene. Huge huge letdown. Safe in the room wasn’t working. NEspresso machine was broken. Save your money. A top resort that charges so much is not just about the view from your room. It is about an overall experience and ours absolutely sucked and it was for anniversary, which was even more unfortunate.

This is by far the best resort view that I’ve stayed in. Location was near all the trails we planned to hike. What was nice was you can get to the Boyton trail from the resort. We also did devils bridge which was a 5 min drive to the parking lot. Resort is about 15mins away from uptown The drive is not bad at all. We booked the casita and our room view was amazing. We sat on the patio with our coffee and soaking in the view. The resort of very quiet and peaceful. Service was 10/10 staff was wonderful and waved every time you passed. All amenities were amazing. Can’t beat the pool views. I will definitely be coming back.