Enchantment Resort

I planned a romantic getaway with my husband to celebrate his birthday and was really looking forward to the experience. Before booking, I called Enchantment Resort to inquire about the casita with a private pool. The representative emphasized that the pool was heated, which was the main reason we chose that suite. Based on that information, I booked the room and paid the 50% deposit immediately. Unfortunately, when we arrived, the pool was freezing cold. The private heated pool was the entire reason we booked that particular suite, so this was very disappointing. Staff eventually came to fix it, but by the time the pool was finally heated and usable, it was already time for us to check out. Both my husband and I have very busy schedules; he works long hours, and I’m balancing work while completing my master’s degree, so this trip was meant to be a special opportunity to relax together. It was frustrating that the main feature we booked the room for wasn’t available during our stay. Overall, traveling to Sedona and driving two hours for this stay did not feel worth the cost.

Incredibly gorgeous spot to stay, a bit pricey however. Tii Gavo restaurant did not impress. The property is very well maintained and there are a couple of very scenic hikes you can take from right there.

Absolutely dreadful experience. We were at a spa, but could not book any spa services because everything was booked! so disappointing.

Incredibly beautiful and stimulating place to stay with delicious food and helpful and friendly staff throughout the resort. We appreciated the resources at the Trail House and the wonderful Spa - a great balance of adventure and relaxation!

After several prior visits to Enchantment, I will not be returning. It has changed a lot over the years, and unfortunately the changes have not been for the better. For example, Enchantment guests can no longer use the amenities at the Mii Amo spa, which used to be included in a stay. Unfortunately, even a week before our arrival, the spa services were booked, and at that point I was unable to cancel the room. Rooms come to about $1000/night with all the taxes and service fees, and it's definitely not worth it to me when there's no spa access. I was able to get a last minute cancellation for one spa service during my stay. The food quality also went down from my previous visits, and customer service was also really bad this time around. When I shared my frustrations, management on site apologized but didn't take any different actions. I was also given an email address to contact and was told I'd hear back the next day, but no one responded to me. It's now been six days since I sent the email. Overall, there are better spa resorts in the country and I won't be coming back.