Enchantment Resort

Beautiful surroundings and incredibly kind staff! Everyone from the front desk to the dudes in the gold carts that shuttle you around and housekeeping are outstanding. The location is wonderful! Views stunning. You will pay for this place. But this was Christmas so we expected that. Gorgeous environment. So why am I giving this place two stars? We stayed for three nights with four rooms. About $18k total. One was a connecting trio of rooms that created an outstanding place for our whole family to be together. A full kitchen and a grill. We requested a separate room for a couple and asked for it to be somewhat close but great view and quiet would be the most important. That did not happen, the room we had, 70D is on the absolute other side of the property so you need a manned golf cart to get there on freezing nights. Worse it was on the street so the view was of cars and headlights with their noise coming and going and situated directly in front of the balcony so your immediate view is of parked cars. You would not use the balcony as you feel like you are on the street. The pillows are hard (super hard) so we asked for feather pillows and were told that they only have one type of pillow. No feather pillows. Which alone is ridiculous at this price point, I’m sorry. I tried before we arrived to make reservations for dinner (we were five people) and there were no reservations online available. I figured that was probably just because they were busy and blocked the online resy for non guests. Nope. Our entire trip we were not able to eat in the restaurants without at least a 45 minute wait.. even for breakfast. When we were told to wait 45 minutes for breakfast i popped my head into the restaurant and there were 9 tables available and the entire patio was empty. I was told that it was because they were short staffed. Short staffed. They have tables just not enough workers. Okay so if you are a manager and you see that your hotel is booked, do you not get temporary help? Idk. Seemed I’ll conceived and poorly managed. Which is a bummer. There are a lot of kids so there is an adult pool. But there is no jacuzzi at the adult pool and no service.. kids do have a lot to do at the property; they had an ice skating rink temporarily set up. They had kebabs ($25) and cocoa and a wonderful man playing the sax to xmas music. So wonderful. It’s just that everything is expensive. (Hike $230), so pardon me but if you are going to ask that kind of money you best have enough staff and some feather pillows available. We spent $18k here, mind you. And we could not eat in the hotel unless we wanted room service. We wanted to have holiday vibes otherwise we would have gotten an Airbnb! Our final dinner we gathered our group and went to the restaurant, after calling from our rooms a couple of times with no answer at the restaurant. We figured we’d be stuck waiting half an hour or so in any of their three restaurants so we’d lounge around, good spirits and hoping to try the food. We get to the lobby and joined other families waiting for tables and our hearts dropped. No. Not again.. Only one restaurant had availability but it was a 1 1/2 hour wait! We were milling about when another family also vented to us. We struck gold (or maybe bronze) by seeing seats at the bar and had our dinner in a row. Three restaurants zero tables. Unable to make reservations. That is just not okay. I come to Sedona occasionally and I know I will not be staying here again. Because I really dont think they cared. The employees are nice but the set up is wrong.

This is a great place if you like hiking. You just get out of your room and walk, there is plenty of trails. Other than that the pool is nice and the restaurants are okay. I will not recommend this place for a big birthday celebration. To enjoy it I will say come as a family of 4 or with 8 friend maximum but not more.

staff was friendly and helpful. the view and morning walks were incredible. the rooms were very nice and well kept. spa was great

Enchantment resort was great...located in one of the most picturesque locations in Sedona / Boynton Canyon ever! Everywhere you look, its beautiful and photo worthy. The amenities were great and activities were plentiful and great...hanging out by the pool and jacuzzi, stargazing, ice skating, hot chocolate, warm cider, BBQ everyday! The hikes were within walking distance...no need to worry about parking. We went to Kachina woman twice. Trail house folks were informative. And golf cart rides was an awesome amenity to offer. Food was great...but I did think they could benefit from having one more restaurant or at least more variety on their menus...we are vegetarian and we stayed for 7 days, so food options felt limited to us.

Where do I begin? We used to go to Enchantment back in the day and thought it would be novel to return for a few days....what a mistake! Every friend I have that used to go there is shocked at how poorly the current management is handling the place. They have even built a new facility next door and other than it looking great the service and staff interaction is that of a Motel 6! We tried it a few months ago but only for a few days and thought we had hit a bad spell....nope, this is how they operate now. We only came back because a friend of ours lives in the area and it's convenient. From the cracked roads to the shabby landscaping its really to bad this old gem has become an eyesore. Funny part is, we bumped into their director while we were there this time....it's funny how a lack vision and leadership at the top always produces the same lack luster results.....we will not be going back. By the way, we did mention our grievances to the "director"....talk about pass the buck! Anyway, very saddened by the over all experience.