Enchantment Resort

Outstanding magical resort!So spiritual and relaxing!! This resort is the best in Arizona!! Outstanding service, views, and great staff !!

Pretty big letdown. The resort itself was nice, but the staff had absolutely no idea what they were doing. They were not able to answer questions regarding activities on the resort or any way to help us. They would simply give us the same sheet of paper over and over and you could tell they were clueless. This continued into the dining experience where the waiter had absolutely no idea what was on the menu and could not answer any questions. It looked like it was someone who just walked off the street. This further continued when we wanted to have some tea for the evening near the fireplace to enjoy the stars and we’re handed the teabags that were in our room at a charge of nine dollars each and a carton cup when we were looking for an elevated experience. Given what this resort is charging the expectation is that their customer service and the overall experience match that price. In addition, we were one of the only guests on the resort and wanted to ride the bicycles around and were told that it was approximately $100 for four hours of rental even though we were resort guests. Bicycle simply sitting there. We wanted to take some art classes but because there weren’t a lot of other guests on the resort we were going to be charged the private class price, the pricing of which was already absolutely obscene. Huge huge letdown. Safe in the room wasn’t working. NEspresso machine was broken. Save your money. A top resort that charges so much is not just about the view from your room. It is about an overall experience and ours absolutely sucked and it was for anniversary, which was even more unfortunate.

This is by far the best resort view that I’ve stayed in. Location was near all the trails we planned to hike. What was nice was you can get to the Boyton trail from the resort. We also did devils bridge which was a 5 min drive to the parking lot. Resort is about 15mins away from uptown The drive is not bad at all. We booked the casita and our room view was amazing. We sat on the patio with our coffee and soaking in the view. The resort of very quiet and peaceful. Service was 10/10 staff was wonderful and waved every time you passed. All amenities were amazing. Can’t beat the pool views. I will definitely be coming back.

the location is perfect, the atmosphere is magical, the rooms always clean, service perfect! a lot to do there. Recommended to go in romantic mood

Enchantment Resort has one of the most beautiful locations in Sedona. The views are truly magical and the setting feels very special. Hiking nearby is stunning, although it’s a little sad to see development in such a gorgeous area between three wildlife zones. The resort is very spread out, but the golf cart service is usually responsive. The atmosphere is peaceful and scenic. The biggest downside is the cost. Even after paying a high price for the rooms per night and a daily resort fee, almost everything costs extra. Activities, food, and add-ons add up very fast. You’re really paying for the location, not the value. Service is fine, but definitely not what you’d expect for the price. After using the hot tub on a cold January night, we were wet and freezing and called for a golf cart back to our room at the far end of the property. The front desk insisted we wait outside in the cold, even though the cart took about 10 minutes to arrive. We had to repeatedly ask just to wait in the warm lobby. Even after explaining why we wanted to wait in the lobby instead of outside, there was no recognition about the conversation. This happened 2 nights in a row with different people on the front desk. The pool and hot tub area are open 24/7, which was great, but no one comes to clean the area in the evenings. For a “luxury” resort charging these prices, the lack of care and basic hospitality was disappointing. The service doesn’t come close to the level you’d get at high-end hotels in Asia. Overall, it’s a beautiful place with an unbeatable location, but be prepared for high prices, lots of extra fees, and service that doesn’t match the luxury label. Check the price list ahead of time so there are no surprises.