Enchantment Resort

The location and amenities at Enchantment Resort were excellent, but several basic issues impacted our stay. Service felt inconsistent and not genuine. Our room door had a gap that caused a loud, high-pitched howling noise during windy conditions, making it difficult to sleep. We stayed 2 nights, 2nd night the wind was bad. The bed was comfortable, but the pillows were not. The biggest issue was with Mii Amo spa. We scheduled and confirmed a 4/30 appointment at 10:10 AM multiple times. We arrived on 4/30 ready for our massage and were told it was actually booked for 5/1. We were turned away with a shoulder shrug and little acknowledgment or apology and had to rearrange our plans, which disrupted our trip. We also confirmed a 4 PM late checkout at check-in and again the morning of departure, but still received a text at 1 PM asking us to reconfirm, which created unnecessary uncertainty. Overall, it felt like different parts of the resort were not aligned. For a premium property, getting the basics right service, room comfort, and scheduling is critical. Instead, the experience felt more like a hassle than a relaxing getaway.

JC was welcoming, accommodating and professional., all with a smile and a fun attitude!! The venue is so beautiful and love the ambiance. We thought we had a reservation via a concierge at another resort, but turns out we didn’t, and JC graciously found the perfect table for us. May I just say in a world where “service” is nonexistent, this experience was A+++. Because of this, on our next trip to Sedona, we will be staying at Enchantment. I’m sure you know what a treasure you have in JC…well done in making him a manager and beyond!!!

My wife and I spent 3 nights at The Enchantment at the end of April, 2026. It's a truly special place, nestled in the beyond beautiful Boynton Canyon, Sedona, Arizona. The resort does a fantastic job looking after their guests. Clean/ comfortable rooms, delicious food, friendly/ attentive staff, and a great variety of on-site and off-site activities. I would strongly recommend the guided Grand Canyon tour offered through the Enchantment's Trail House. This was truly a "once in a lifetime" experience. Thanks to all of the staff for making our vacation stay so memorable. We look forward to a return trip!

Truly a wonderful resort! Top-notch in every area. Beautiful grounds, amazing spa treatments, delicious food/drinks. Fantastic servers. Highly recommend!

The "Enchantment" is gone. We stayed here for our 10th anniversary and were met with total incompetence. After being ignored via email for weeks, we arrived to a 30-minute wait at a stop sign because the staff forgot us. The front desk was unapologetic, and the concierge was downright rude. They tried to pressure us into an $80 one-way shuttle to dinner, claiming Ubers don't work there. Total lie—we got an Uber for $18 in minutes. The spa hosts were cold, the front desk forgot to tell us our room was ready, and no one explained how to use the amenities (like the fireplace). For a "world-class" resort, they are remarkably unprofessional and only seem interested in upcharging you at every turn. It tarnished our milestone celebration. Never again