Enchantment Resort

Celebrating my husband's 65th birthday, I decided to go on a road trip. We live in Connecticut and flew into Vegas. Spending a night in Vegas and watching a show. The next afternoon we were off, staying at various places and trying out new experiences and different hotels/resorts. Enchantment was beautiful. There are great hiking trails, a wonderful Spa-Miamu and the restaurants were great!. The rooms were spacious and very luxurious. We loved it!!!

I recently stayed at the property for a girls' weekend (Friday-Sunday). While the property is beautiful, the customer-facing service consistently fell short . Individually, none of these frequent incidents ruined the 2-day trip, but collectively, left our group a little puzzled and frustrated by the lack of attention to detail and execution: Arrival: Valet/bell staff seemed confused when asked to help unload our luggage upon arrival while we checked in at the lobby. Instead of properly tagging and storing the bags, they left my friends' luggage sitting inside an unlocked, unattended vehicle in the open parking lot. Our rooms were not ready when we arrived (which was completely fine!). However, asking to have our luggage delivered directly to our room once available—allowing us to pick up keys and enter a room with our bags already inside—caused total confusion. This is standard protocol across hotels, yet it required multiple explanations and was met with resistance. Guest Services : Front desk phone interactions were disappointing. When I requested a golf cart to the spa, the desk agent initially pushed back, stating, "It's not that far" before agreeing to call for a cart. After waiting over 10 minutes without an ETA, I walked to valet to arrange a ride in person—only to later learn from my party that the driver had explicitly refused to collect me from my room, claiming it was "too far." On separate occasions, calls were hung up on before we could even finish asking our questions. Housekeeping/In-Room Dining: Turndown service was entirely missed on our second night, and in-room dining timing estimates were missed. Checkout: At checkout, I requested my final itemized invoice to be emailed to me, but it was never received. Given that I have since received two automated post-stay survey emails, there is clearly no issue with the contact info on file. The walls between units were also uniformly quite thin. Each of the members of my party heard phone calls, sneezing, music, etc. through the walls (in our 4 separate units).

Everything was perfect! Staff were pleasant and friendly. The rooms were well kept. Really enjoyed the pool with drinks and food. They have sunscreen provided. Perfect family or couples getaway. We didn’t try the restaurants because our daughter is a picky eater. Will definitely be back.

Unforgettable experience. The food and atmosphere were amazing! Oh and that view, spectacular. What truly elevated our night was our server, Daniela. She provided some of the most phenomenal, personable, and attentive service we have ever experienced. Daniela went above and beyond to make our milestone feel incredibly special and treated us with such genuine warmth. Exceptional hospitality like hers is rare. We highly recommend this spot for any special occasion!

Great place, definitely worth the stay. Clean, everyone so friendly. Great food, location . A bit of construction going on, but they do a good job hiding it. Only thing I would recommend, don’t pre-pay for breakfast. There is no value there and if you don’t spend you lose. Just pay as you go