Enchantment Resort

Enchantment’s location is truly one of a kind. Nothing prepares you for how surreal it feels to be completely surrounded by the red rock canyon walls. The setting alone is world-class, and the team does an excellent job maintaining the property. The grounds were spotless, the public spaces well cared for, and you can tell there is pride in keeping the environment as beautiful as the landscape around it. Across the resort, most of the staff were warm, welcoming, and genuinely a pleasure to interact with. Our club car drivers, Liam and Alexander, consistently went above and beyond offering blankets, patiently waiting as we gathered our things, and answering questions with kindness. At Che Ah Chi, Courtney and Oscar made each breakfast memorable with their attentiveness and hospitality, and the dinner hostess helped with recommendations and seamlessly handled reservation adjustments. These individuals were highlights of our stay. The overall experience was very positive, but there were a few areas that held the stay back from being a perfect 10/10, especially considering the price point. Our room had some issues: the toilet flush mechanism was loose, the shower pressure was low with leakage from the shower head, and the HVAC was blowing cool air even when set to heat (and continued lightly even when turned off). After full days of activities, having a reliably warm room and a high-quality shower is something we looked forward to, so these details stood out. At the front desk, our arrival experience was mixed. While the gentleman greeting us outside was wonderful, one of the front desk staff members we interacted with felt noticeably less warm compared to the rest of the team and was not very communicative when we asked about an upgrade through our FHR booking. We also booked a custom facial at Mii Amo. While the treatment was good and the entrance staff member, Dylan, was incredibly kind and welcoming, the treatment room and ambiance felt less elevated than expected for a spa with Mii Amo’s reputation. A few additional touches (aromatherapy, refined room scent, clearer step-by-step communication during the facial) would have taken it to the level of the rest of the resort. The spa showers were also under maintenance, and there was an unpleasant smell in that area. Despite these points, we genuinely enjoyed our stay. The canyon setting, the carefully maintained grounds, and the warmth of most of the staff made the experience memorable. With a few refinements to the rooms and spa, Enchantment could easily stand alongside the very top tier of luxury resorts. It’s a place worth visiting for the landscape alone, and with some updates, it has the potential to be truly exceptional.

Absolutely gorgeous location. The grounds are also beautiful and very well maintained. I hate to say it but I only think the resort is so-so when you consider the cost. In my opinion, the rooms need updating. Our junior suite had chipped up cabinetry and mirror, not to mention a relic of a telephone in the bathroom that was yellowed with age. There's no mini bar or snacks in the room and you need to walk a ways or get a ride to the main building to buy snacks or have them delivered. Who wants to whip out a flashlight at midnight and walk 10 minutes to be told there's nothing for you because the store is closed until the morning? I hate to continue to gripe but without going in to the rest of the sad meal, the only breakfast we subjected ourselves to (even though we had credits for them every day) had cinnamon rolls that came to us that were crunchy. Crunchy. Cinnamon. Rolls. Need I say more?

Very disappointing stay for a hotel I used to love. Hotel has declined a great deal over the last few years. Location and view are good -otherwise food is bad, service is bad, rooms are way overpriced for what they are, and vibe was off. Won’t be coming back.

The location is what makes this resort really attractive. Scenery is beautiful, you are close to a lot of trails around the resort, some of them with direct access from the resort. We had a Casita suite with a queen bed and a small kitchen, very practical since we tend to have very early breakfast. We liked the decor of the room, kitchen equipment was good with a nice Nespresso machine. The service is very good with daily cleaning and towel service, turn down service if you want .Our visit to the trail house was very good, we got great advice there. The only negative is that the resort needs to change the queen bed spring mattresses, clearly dated and somewhat noisy when you seat on them. There are much more comfortable hybrid mattresses theses days

We were a group of 12 (6 couples). We enjoyed the beautiful location and panoramic views. The Trail House was very helpful pointing out the hikes right outside Enchantment's gates.The spa was very nice and June' massage was very good. Unfortunately, we were very disappointed with the rooms: 1) not enough drawer space to unpack; don't expect to go to a high end resort and live out of a suitcase, and 2) rooms were dark and drab and definitely in need of an update. Both restaurants (Tii Gavo and Che Ah Chi) were very disappointing in menu selection, food quality and service; we waited 90 minutes for breakfast one morning, though the food quality and selection at breakfast were much better than dinner. Service was friendly, though the one time we asked for a golf cart to drive us from our casita to the main lobby, it never showed up and we had to drive our car. All in all, a disappointing stay at Enchantment for the amount of money our group of 12 paid.