Enchantment Resort

Beautiful location and well maintained resort, had an amazingly relaxing weekend there, the only downside is running around trying to get the room keys working when we first arrived

We have come to Enchantment regularly for 28 years, twice this year alone, as Arizona residents. I am writing this because I was deeply troubled to learn that the in-room glasses and coffee cups are simply rinsed in the bathroom sink and dried by housekeeping staff right in the room. This is not a sanitary practice for a luxury property. We were left with only one coffee cup at the start of our 5-day stay. When I asked the housekeeping staff outside for another, they indicated they had no cups available. I also called housekeeping and left a message, but a replacement never arrived. Later, I called the front desk to express my disappointment regarding how the drinkware is maintained. The representative checked with management and confirmed that fresh cups are only given at arrival, and staff simply rinse and dry them in the bathroom sink for the remainder of a multi-night stay. Furthermore, I noticed a lack of separate, dedicated cleaning supplies, raising serious concerns about cross-contamination between bathroom surfaces and our drinking glasses. I cannot believe this is the standard for a five-star hotel. Even lower-rated properties offer individually wrapped cups so you know they are clean. This is an unacceptable practice, and I plan to contact Relais et Chateaux to see if this aligns with their global standards.

Enchantment Resort was truly unforgettable. The location is breathtaking and made us feel completely immersed in nature. Seeing javelinas and hummingbirds around the property, surrounded by the red rocks, made it feel incredibly special. We loved the pool, games, Intro to Archery, and the helicopter tour. Our casita was beautiful, everything was easy to get around, and the resort is still perfectly located for exploring more of the surrounding cities. My husband and I also went horseback riding nearby. Absolutely mesmerizing and one of the most memorable trips we’ve taken.

Beautiful location nestled in the red rocks. Staff was very friendly. It is a larger property, but they have golf carts to take you anywhere you want to go. Rooms were fine. They were fully booked when we stayed, and it did not feel crowded at all. Overall pleasant stay.

My sister and I stayed at Enchantment and we had an amazing experience. We stayed for three nights and did not leave the resort after we arrived, there is so much to do and see. Even just walking around the resort is an enjoyable experience, we say Javelinas and deer amoung all of the breathtaking beauty of Boynton Canyon. At times it felt like we had the Canyon to ourselves, it is so incredibly peaceful and beautiful. The staff all go above and beyond to make you feel welcome. We attended several meditations and yoga classes and they were all wonderful as well. The stargazing in Sedona is unmatched. We were impressed with almost every single aspect of our stay.