Enchantment Resort

I can not believe the abysmal denegration of this once magnificent property. After 3 separate attempts at finding a room that didnt reek of mold and chemicals, we just called it. I asked for a room that had been redone in the last 20 years. The carpet was beyond filthy. We were willing to spend 10,000 to stay here for 5 nights. I would have preferred to sleep in my car then take the health risk that this garbage trying to pass off as a 5 star resort was trying to pull over on us. And it touts itself as a "Sanctuary". This is everything that is wrong with capitalism. Please, do not even attempt to stay here if you have ANY health issues whatsoever. Motel 8 has them beat for cleanliness. Disgusting. We literally left after months of dreaming about this trip.

We had an amazing time at Enchantment. Apart from the setting, which is incredible, two things stood out: (1) the staff and (2) the Trail House.  From the moment we arrived on the property, everyone was so friendly and helpful. We never walked or drove past a member of the Enchantment team without a wave and/or hello. It created such a warm and inviting atmosphere.  The Trail House was also a highlight. We booked several excursions with them and every single one exceeded our expectations. The team has deep and meaningful experience in whatever it is they are leading - whether it be Grand Canyon hikes, mountain biking...and everything in between. We always knew we were in good hands. And when we decided to strike out on our own, they gave us interesting and appropriate ideas for our hikes. We are really REALLY glad we decided to stay at Enchantment which afforded such easy access to this incredible resource.  Other thoughts…  The resort is nestled in Boynton Canyon which provides a beautiful backdrop, a quiet respite from busy downtown, and very easy access to some great trails.  The resort is definitely family-friendly. Lots of activities - lawn games, ping pong, pickleball, pool, air hockey, etc.  Having access to laundry machines (and associated supplies) was so helpful. We underestimated how gross our clothes would be post-hikes (esp with the red dust) so ended up doing several loads. Would’ve cost us a fortune to keep sending out our laundry (tho they do offer a laundry service if you don’t want to spend your vacation doing chores).   Also appreciated the easy access to filtered-water and ice machines.

Overall we enjoyed our time here. Stunning location/views. Well appointed and comfortable room. Service was lacking a bit; the pool appeared to be understaffed in terms of servers and the one woman who was taking orders had no sense of urgency whatsoever. We expected more care/enthusiasm for such a nice resort. Drinks were forgotten (no apologies), no check ins etc. She asked that we place food and drink together so it was easier for her. We were also out of our room from 9am-3pm the first day and came back to a room that hadn’t been serviced. I had to call and they came by at 5pm to do it. Small service related things that can be remedied and it would be a 5 star experience to reflect the nightly rate. Otherwise an excellent and beautiful stay.

Proceed with a bit of caution. The grounds here are absolutely stunning—truly beyond expectations. The setting in Boynton Canyon is breathtaking, and everywhere you look feels like a postcard. If you’re coming purely for scenery, hiking, and the overall vibe of Sedona, this property delivers in a big way. However, I made the mistake of assuming that at this price point, all rooms would come with at least some kind of view. We were celebrating our 25th wedding anniversary and were so excited for a special stay—but our room was a major disappointment. The front faced a parking lot, the back window looked out onto another parking area, and the side faced a road. With the resort being so spread out, there is a constant flow of cars and golf carts, which took away from the sense of escape. It honestly felt like the kind of room you might receive on a heavily discounted booking site—not what I expected when booking directly with the resort at full price. The resort is very family-friendly, which is great—but it also impacted the experience more than expected. The main pool, in particular, didn’t feel aligned with a luxury atmosphere. There was a lot of noise, including kids running and screaming, and service was slow enough that getting food or drinks became frustrating. That said, the spa was the standout. The spa pool was incredible—peaceful, beautiful, and exactly what I had envisioned for a relaxing, high-end experience. If I return, I would plan my stay much more intentionally around the spa. We also had dinner at both restaurants and thought they were fantastic—great food, great ambiance, and a highlight of the trip. In the end, the views and grounds are truly exceptional—but it was hard to get past the room experience at this price point. If you book here, I would strongly recommend being very specific about your room category and view to ensure it matches your expectations.

I will start with how pretty the property is. Just beautiful. However the level of service was so bad. For how expensive this place is, one would think the service would be top notch. From room service to the server at the pool to the golf experience, everything was a big let down. Doubt we will be back.