Enchantment Resort

Overall we enjoyed our time here. Stunning location/views. Well appointed and comfortable room. Service was lacking a bit; the pool appeared to be understaffed in terms of servers and the one woman who was taking orders had no sense of urgency whatsoever. We expected more care/enthusiasm for such a nice resort. Drinks were forgotten (no apologies), no check ins etc. She asked that we place food and drink together so it was easier for her. We were also out of our room from 9am-3pm the first day and came back to a room that hadn’t been serviced. I had to call and they came by at 5pm to do it. Small service related things that can be remedied and it would be a 5 star experience to reflect the nightly rate. Otherwise an excellent and beautiful stay.

Proceed with a bit of caution. The grounds here are absolutely stunning—truly beyond expectations. The setting in Boynton Canyon is breathtaking, and everywhere you look feels like a postcard. If you’re coming purely for scenery, hiking, and the overall vibe of Sedona, this property delivers in a big way. However, I made the mistake of assuming that at this price point, all rooms would come with at least some kind of view. We were celebrating our 25th wedding anniversary and were so excited for a special stay—but our room was a major disappointment. The front faced a parking lot, the back window looked out onto another parking area, and the side faced a road. With the resort being so spread out, there is a constant flow of cars and golf carts, which took away from the sense of escape. It honestly felt like the kind of room you might receive on a heavily discounted booking site—not what I expected when booking directly with the resort at full price. The resort is very family-friendly, which is great—but it also impacted the experience more than expected. The main pool, in particular, didn’t feel aligned with a luxury atmosphere. There was a lot of noise, including kids running and screaming, and service was slow enough that getting food or drinks became frustrating. That said, the spa was the standout. The spa pool was incredible—peaceful, beautiful, and exactly what I had envisioned for a relaxing, high-end experience. If I return, I would plan my stay much more intentionally around the spa. We also had dinner at both restaurants and thought they were fantastic—great food, great ambiance, and a highlight of the trip. In the end, the views and grounds are truly exceptional—but it was hard to get past the room experience at this price point. If you book here, I would strongly recommend being very specific about your room category and view to ensure it matches your expectations.

I will start with how pretty the property is. Just beautiful. However the level of service was so bad. For how expensive this place is, one would think the service would be top notch. From room service to the server at the pool to the golf experience, everything was a big let down. Doubt we will be back.

This is a lovely hotel with beautiful (if slightly dated) rooms and grounds, a fantastic trail house and generally friendly staff, plus the location is perfect. Great fitness center and tennis courts. That said: - Noise is a big problem. We had an 1BR suite. All rooms seem to be adjoining rooms with zero sound insulation so you can hear when your neighbors speaks, showers or flushes the toilet. Not really acceptable when spending $3000 / night. We did not sleep the first 3 of 4 nights and the hotel was full so nothing else available. After 2 nights they offered to move us to another room which was less than half the size, 1 room smaller, and communicated as an upgrade (online was 1/3 the price) which felt a bit offensive to try and bill it as a gesture of goodwill - The food is decent but the restaurants are painfully slow (seems normally to wait 45’ for food) , chaotic and even when half empty takes 15’ to be seated. This seems like something easy to fix

This resort feels like a private equity hell scape. “Enchantment” is the bargain basement bungalows in the canyon. Miamo is where the spa and the updated room and services are. The food is mid, plan on door dashing. In room dining menu is laughably limited.