Enchantment Resort

I am shocked at the price that I paid for a room that overlooked the parking lot and had a broken shower head that squirted to the sides and flooded the bathroom floor. The hotel was aware of the problem because the shower head had been torqued against the back side wall. It would have been nice if Enchantment had used the money that the previous guest had paid for that room, to buy a new shower head. It was a very disappointing stay and inconsiderate since Enchantment is part of the Relais & Châteaux Luxury Hotels. In reality, Enchantment is far from par.

We stayed at Enchantment for 3 nights and overall a very much below average stay. First the positive - their location, right at the Boynton canyon is really good with very convenient hikes to the canyon and kachina vortex. The room had a queen size bed (its been a few decades since I have stayed in a luxury property where the bed for a couple was queen/small). Also this was not a real bed - but a murphy bed - with no headboard to rest against - and overall, very uncomfortable for 2 people to sleep on - perhaps ok in a motel, but when you are paying $1200+ per night, this is not what you expect. We did have a nice view of the canyon from our room though. We at at all three of their restaurants - The food and service at Che Ah Chi was good, Tii Gavo was barely average (excellent views though), and finally Hummingbird, their signature restaurant was a complete let down in terms of food and service. The service at the morning breakfast (we had 3 breakfasts there, all at Che Ah Chi) ranged for attentive/good to the waitress completely messing up our order and bringing my food almost 15 mins after my wife was done eating. We signed up for a few classes, and they were all average to below average - with the one exception of a Culinary/Cooking demo by Chef Dana and Chef Glen - they were both really fun and engaging and deserve 5 stars. My wife went to their Miiamo spa for a massage - and while they claim to be a world-famous spa, they did not have a plunge-pool at the spa. The rest of the facilities were clean and nice and the massage itself was fine - but nothing that you would not find at a decent Marriott/Hilton or similar hotels. This was probably a luxury property/room maybe a decade ago, but at this point it is living on past glory. If we ever go back to Sedona, we will hunt for a different property - and not stay here again.

Enchantment is beatiful. Casitas are lovely, and clean. But Check-in experience is a disaster. Got to the room 3 hours late. Seemed like no one was able to access their room on time. Dampened the entire experience. Once in the room, the experience was great.

Enchanment has beautiful surrondings but the rooms are dated. This is suppose to be a 4 star hotel and it needs to take a page from the Four Seasons playbook on how to deliver on that experince. Our experince was substandard from check-in taking a long time with a line of people and only 2 staff to check everyone in. Dinners that took a long time to serve and running out of food. i kept hoping that it would get better but we were truly jinxed and from the current reviews i saw this has been going on alot this year.

Beautiful property, comfortable accommodations, with professional staff providing excellent service, . We loved our stay and would gladly return.