Enchantment Resort

Love this resort, but even more I love the atmosphere and feeling while being here. Every one of the team working here is genuinely committed to a fantastic guest experience.

Stunning location with plenty of hiking just off property. Caritas were well appointed. Restaurants were excellent. Entire staff was courteous, helpful, and always pleasant.

The hotel must have been understaffed or something but it was impossible to get a response from the concierge which made it difficult to really enjoy the hotel. We called several times to ask about facilities and to get a shuttle up to the restaurants ... and either nobody answered or we left a message and nobody called us back. The grounds are nice and well kept, and there is a nice mostly private canyon you can hike up, but honestly I would not recommend Enchantment at the rate they charge.

We chose Enchantment expecting a level of service that matched its positioning as a luxury, wellness-forward resort and its premium price point. While the setting and views are undeniably beautiful, the overall experience fell short, particularly when compared to other wellness resorts we’ve stayed at that were less expensive and delivered significantly better service. Unfortunately, service issues were frequent and impacted our stay: • Our room was not ready at check-in, even though we arrived 40 minutes after the stated check-in time. • On one occasion, a golf cart pickup took nearly 30 minutes, putting us at risk of missing a scheduled spa appointment. • Calls to restaurants and the concierge went unanswered roughly 75% of the time. • We arrived on time for a restaurant reservation, yet were seated approximately 30 minutes late. • The restaurant was out of multiple menu items, which was especially challenging given our dietary restrictions—and it was the only dining option available to us at the time. • Our room was not made up one day. • Despite having three guests in our room and notifying staff multiple times, we were repeatedly given only two sets of robes and slippers. • Several staff members on the Enchantment property were unable to help direct us when we were lost. There were highlights that deserve recognition. The Mii amo experience was excellent from start to finish, and Mii amo staff were consistently attentive and professional. We also enjoyed the Hummingbird Living Room and restaurant, had a great interaction with Cole at Trail House, Pat the concierge was very responsive and helpful, and found all of the bellmen to be helpful and welcoming. Overall, while Enchantment offers stunning surroundings, the service and operational execution did not meet expectations for a resort at this price point. We were hoping for an experience where the level of care, coordination, and hospitality matched the setting and price—but unfortunately, that was not the case.

Outstanding magical resort!So spiritual and relaxing!! This resort is the best in Arizona!! Outstanding service, views, and great staff !!