Enchantment Resort

The "Enchantment" is gone. We stayed here for our 10th anniversary and were met with total incompetence. After being ignored via email for weeks, we arrived to a 30-minute wait at a stop sign because the staff forgot us. The front desk was unapologetic, and the concierge was downright rude. They tried to pressure us into an $80 one-way shuttle to dinner, claiming Ubers don't work there. Total lie—we got an Uber for $18 in minutes. The spa hosts were cold, the front desk forgot to tell us our room was ready, and no one explained how to use the amenities (like the fireplace). For a "world-class" resort, they are remarkably unprofessional and only seem interested in upcharging you at every turn. It tarnished our milestone celebration. Never again

Our 6th visit to this magical place, the experience is richer, more beautiful and a deeper healing than ever before. The lighting, the red rocks, the views, the kindest staff who care so deeply about having the best, most beautiful experience! Thank you Wendy at Mi iamo for opening me to higher clarity and beyond beautiful chanting and meditation ceremonies at the chrystal grotto. Thank you Mykhal for managing my favorite place to eat and nurture at Hummingbird in Mi iamo and having the most amazing staff! Amber, Kate, Sameer, Ivano, Alohonso, Luis, Eulices, you have all made our experience here a loving joyful one! I am so grateful and I look forward to seeing you all soon!

Staff was as courteous as the mountains were beautiful!! Tremendous location for a relaxed 3 days with lots or nothing to do. Outstanding service throughout the complex. The food was always fresh and served by friendly staff. Highly recommend !!

I really wanted to love this place...the site is beautiful...but there are some major disconnects. The beds are horribly uncomfortable. My wife slept on couch cushions on the floor for 2 nights because the bed was so bad. Service at the pool is horrible. Mii Amo is amazing. It's like there are two totally different companies running these places, the Enchantments and then Mii Amo. Service at Mii Amo is amazing, food is great, well maintained, clean, top notch. The hotel/resort side is chaotic, not clean, and the service is just ok. The wine menu is boring. Full of overproduced over marketed brands like Domaine Serene instead of thoughtful procurement from unique producers.

I can not believe the abysmal denegration of this once magnificent property. After 3 separate attempts at finding a room that didnt reek of mold and chemicals, we just called it. I asked for a room that had been redone in the last 20 years. The carpet was beyond filthy. We were willing to spend 10,000 to stay here for 5 nights. I would have preferred to sleep in my car then take the health risk that this garbage trying to pass off as a 5 star resort was trying to pull over on us. And it touts itself as a "Sanctuary". This is everything that is wrong with capitalism. Please, do not even attempt to stay here if you have ANY health issues whatsoever. Motel 8 has them beat for cleanliness. Disgusting. We literally left after months of dreaming about this trip.