Enchantment Resort

We were a group of 12 (6 couples). We enjoyed the beautiful location and panoramic views. The Trail House was very helpful pointing out the hikes right outside Enchantment's gates.The spa was very nice and June' massage was very good. Unfortunately, we were very disappointed with the rooms: 1) not enough drawer space to unpack; don't expect to go to a high end resort and live out of a suitcase, and 2) rooms were dark and drab and definitely in need of an update. Both restaurants (Tii Gavo and Che Ah Chi) were very disappointing in menu selection, food quality and service; we waited 90 minutes for breakfast one morning, though the food quality and selection at breakfast were much better than dinner. Service was friendly, though the one time we asked for a golf cart to drive us from our casita to the main lobby, it never showed up and we had to drive our car. All in all, a disappointing stay at Enchantment for the amount of money our group of 12 paid.

The property is beyond gorgeous but the newly renovated MiiAmo spa does not offer anything extraordinary. It’s simple and small. The location will bring me back but the spa is definitely not the draw.

My best friend and I spent our 50th birthdays at Enchantment in Sedona. The good:The property and location is unmatched. Gorgeous. Spiritual. Well maintained. Relaxing. The spa is out of this world nice. The beds are super comfortable. The amenities are plentiful. It smells like heaven. You can walk/hike/play tennis/swim/paint/draw/relax. All lovely. Areas for improvement: There is a disconnect between the very high level service presented by the valet, within the spa, the restaurants and the cleaning staff and then the behavior/attentiveness of the check in team and the concierge (strangely enough). They didn't seem to know our itinerary and essentially told us to 'check our email' when we had questions. We noted (everywhere) that we were there for a big birthday celebration and nothing was ever acknowledged/done with that. Which is fine but - why ask if you are celebrating something? It seems some staff are on constant watch for a famous person-sighting and when you are not famous their attention veers elsewhere. Service culture wise things were disjointed. The most problematic part of the stay was that you can hear EVERYTHING between two casitas. Everything. Unless this is remedied I would not chose Enchantment for a romantic get away because there is no privacy whatsoever between adjoining lodging spaces which is such a strange situation because otherwise this place feels like a restful sanctuary.

We thoroughly enjoyed our 4 night stay at Enchantment. We had delicious meals at Che au Chi and Tii Gavo and enjoyed sunny afternoons at the pool. The hiking and the golf in the Sedona area in late October was absolutely astonishing.

This is the most magical place on earth. The staff is insanely hospitable and welcoming. The energy there is unlike any other. Highly recco.