Enchantment Resort

Enchantment is in the most beautiful location and the grounds are well maintained. Beyond the location, the resort is lacking the service, food, and high end finishes of a five star resort even though it costs five star prices. Both of the restaurants are overpriced and serve bland, poorly prepared food with very limited menu items. The rooms are dated and lack high end finishes. The shower is similar to what you'd see in a three star hotel. And the staff is not very attentive- no bar or food service during the evening at the pool--very long wait times for a golf cart. Not great.

Amazing experience - great resort, ample restaurants and activities, utilized mii amo a lot as well, would go back. staff was accommodating and friendly.

The Good The property is visually impressive. The landscaping is well maintained and the red rock views are breathtaking. The natural setting is truly special and creates the expectation of a remarkable stay. The Bad The reality did not match the setting or the price. Our room was not thoroughly clean upon arrival, which should never happen at a resort over $1000 a night. Unfortunately, that set the tone for the rest of the stay. Service mistakes happened every day. Food orders were repeatedly wrong. We were told multiple times that items were “on the way,” only to follow up 30 minutes later and discover nothing had been done. Calling the front desk or concierge was frustrating because no one answered consistently. At the pool, available seating was scarce, yet “reserved” spaces sat empty for more than five hours with no explanation. When we asked for help, staff rarely had answers and seemed disconnected from operations. The spa prices were extremely high, yet the experience was generic and forgettable. Overall, the service culture was passive and at times made us feel like we were an inconvenience rather than guests. The Truth One mistake can be overlooked. Daily mistakes cannot. They signal a breakdown in management accountability, training, and basic hospitality standards. This resort relies heavily on its scenery, not its service, and the gap between expectation and experience is wide. We gave the staff multiple chances to correct issues throughout our stay, but the problems were consistent. If you value service, responsiveness, and a true luxury experience, think carefully before booking. We would not return and do not recommend this property in its current state.

Very competent and courteous employees all around the resort. Great cabana experience at the mainpool. Good food nicely presented at the Tii Gavo and the Che Ah Chi, wide selection of wines.

WOW. What an incredible experience. Truly magical. The staff was OUTSTANDING. From the housekeepers to the spa, every hospitality detail did not go unnoticed. The diversity and professionalism of the staff was unmatched. Shoutout to Huan from Jamaica for carting us around the property, Em from Hawaii who served us the perfect brunch. Corinne who taught us how to paint gourds and gave us a history lesson in the town. The spa staff was life changing. Joanne left us feeling inspired and Mariposa helped us see the beauty within ourselves.