The Wilde Resort and Spa

Pros: Outstanding location next door to Safeway with a Starbucks. Movie theater across the street, numerous shops and restaurants within walking distance, and only a 10 minute walk to hiking trail heads. The room itself was clean and spacious, with huge windows. Very pleasant experience at the spa with professional staff. Cons: Poor customer service, unfriendly staff. The guest rooms do not have microwaves. I was told by a teenage girl working at the front desk that I could bring food down to the front desk and she could microwave it there in a "staff microwave", or that I could accept a $10 service charge and a microwave would be brought to my room. After waiting for over an hour for someone to bring a microwave to my room, I returned to the front desk to ask someone to microwave my dinner (food from the hotel's own restaurant, no less) where a different staff member at the front desk told me it was not possible. I would expect a higher level of customer service when you are paying $400+ a night for a room. I also asked a staff member working at the front desk when I checked in if reservations were recommended for the on-site restaurant. He told me that I did not need a reservation. When my boyfriend and I attempted to go to the restaurant that evening (granted, it was a weekend), we were told it would be a 45 min to one hour wait, or we could be seated immediately outside (although it was only around 50 degrees). We ended up sitting outside under a heat lamp. Although the food was excellent, the server didn't bring our drinks until after we had finished our entrees, forgot about my boyfriend's soup entirely, and brought my salad out with my entree. Again, just not what you would expect for a "luxury" resort restaurant.

Overall really nice experience! The facilities were clean and aesthetic. We ate at the Rascal, stayed in a Spa Room, & also booked spa services. Everyone on the staff, whether it was front desk, restaurant, or at the spa was extremely friendly and approachable. Having the Rascal in the Hotel was so nice too because we didn't have to go far for a good meal! Would definitely recommend to anyone visiting.

We had a great experience at the hotel. The amenities are nice and the location is accessible for hiking and accessing Upper Sedona. The staff was very friendly, and the Rascal restaurant was convenient for breakfast.

Excellent location away from the center of town and gridlock traffic but close enough in to be handy to everything. Across the street from Safeway (grocery store) and less than a mile from Whole Foods, ready to eat meals (hot dinners or sandwiches) at both places. Lots of nearby restaurants. Parking seems packed at the front lot but there are other places depending on your room location. Check-in was easy and included a reusable water bottle. They have fill stations for filtered water in a couple of places in the hotel. Room was nice, lots of towels and daily housekeeping kept it neat and restocked Keurig etc. There are lovely grounds including hot tubs, fire pits and grassy areas to play. We did not utilize the Spa, pretty pricey options there. Staff was all friendly and helpful. A wonderful stay.

Pleasantly surprised. After reading reviews I expected a propped up Best Western motel but found a comfortable, very well appointed resort with unexpected amenities. Pluses were the cafe “Rascal” with a casual diner vibe but award-winning chef behind the menu. And excellent service. Fireplace in the room was a cozy touch. Bath products, linens, blackout drapes were all luxe. The spa is also good but not great. Steam room and hot tubs were appreciated.