The Wilde Resort and Spa

Spent three days at this resort for a solo trip. I originally selected it as Microsoft Co-Pilot said it was pretty affordable for the area with the spa and I figured, why not also catch a good deal with the Winter Special they had going on as well! From the time I arrived, to the time I checked out, my experience was great. The staff was very nice and I really enjoyed eating at Rascal my first night. The spa was so incredible, I should've did more research to know that I could spend the day there outside of just my spa appointment, so didn't get to enjoy the sauna and hot tub/pool as much as I had wanted to but it was readily available. The staff kept my room nice and the events they had on the property was really nice, from the happy hour to the stargazing, there was always something to do! Would absolutely recommend this resort + spa to anyone who will listen!

We had a wonderful experience at the Wilde. The accommodations were excellent and in a perfect location, walking distance from restaurants and shopping and accessible to hiking nearby. The staff was helpful and professional both at the hotel and restaurant. We really enjoyed the labyrinth, fire pits and hot tub as well. We will definitely be back!

Pros: Outstanding location next door to Safeway with a Starbucks. Movie theater across the street, numerous shops and restaurants within walking distance, and only a 10 minute walk to hiking trail heads. The room itself was clean and spacious, with huge windows. Very pleasant experience at the spa with professional staff. Cons: Poor customer service, unfriendly staff. The guest rooms do not have microwaves. I was told by a teenage girl working at the front desk that I could bring food down to the front desk and she could microwave it there in a "staff microwave", or that I could accept a $10 service charge and a microwave would be brought to my room. After waiting for over an hour for someone to bring a microwave to my room, I returned to the front desk to ask someone to microwave my dinner (food from the hotel's own restaurant, no less) where a different staff member at the front desk told me it was not possible. I would expect a higher level of customer service when you are paying $400+ a night for a room. I also asked a staff member working at the front desk when I checked in if reservations were recommended for the on-site restaurant. He told me that I did not need a reservation. When my boyfriend and I attempted to go to the restaurant that evening (granted, it was a weekend), we were told it would be a 45 min to one hour wait, or we could be seated immediately outside (although it was only around 50 degrees). We ended up sitting outside under a heat lamp. Although the food was excellent, the server didn't bring our drinks until after we had finished our entrees, forgot about my boyfriend's soup entirely, and brought my salad out with my entree. Again, just not what you would expect for a "luxury" resort restaurant.

Overall really nice experience! The facilities were clean and aesthetic. We ate at the Rascal, stayed in a Spa Room, & also booked spa services. Everyone on the staff, whether it was front desk, restaurant, or at the spa was extremely friendly and approachable. Having the Rascal in the Hotel was so nice too because we didn't have to go far for a good meal! Would definitely recommend to anyone visiting.

We had a great experience at the hotel. The amenities are nice and the location is accessible for hiking and accessing Upper Sedona. The staff was very friendly, and the Rascal restaurant was convenient for breakfast.