Capella Singapore

Came for a staycation and booked the Premier Seaview Room to celebrate a special ocassion. Loved the experience. I would like to give a big thank you to Patrick who showed us around and helped us a lot with our needs throughout our stay. The afternoon tea served at the Living Room is a must try and a calming way to spend the afternoon. We had our dinner at Fiamma which had great Italian fare and we thoroughly enjoyed the pastas. We also enjoyed the breakfast as well especially the eggs benedict. Thank you to the team at Capella for making this a wonderful stay to celebrate our special occasion.

Only hotel in Singapore that I feel so relax without leaving the country. The team were great. From check in to check out. Dining experience was amazing. One nice dinner plus all our morning breakfast were at Fiamma AND two dinners at Cassia!!! Service was immaculate !!! In Fiamma Shahie and his team were really good. Attentive and always willing to go the extra mile to make my family feel comfortable. For dinner, Sera was great in choosing our wines. Breakfast we had Melvin who thoughtfully remembered all our hot drinks. Cassia’s food was amazing we really enjoyed my mother’s birthday dinner there. Even the bell desk guys were very helpful like Elton. Both my elderly parents were on wheelchairs and besides the helpful staff the hotel had no issues at all with assess-ability with lifts and ramps. Love the team n the hotel. Thanks guys.

As a regular guest at the hotel, I greatly appreciate the high standards of service. However, I did notice some inconsistencies during this stay. For example, housekeeping usually arranges toiletries neatly and coils bedside cables with clips, but this was not done on the first day and only addressed on the following day. Additionally, it would be thoughtful if toiletries for two different guests could be arranged separately, as currently everything is placed together. At dinner last night at Cassia, we were very grateful to be assigned the private dining room, which was a lovely gesture. That said, service attention tapered off towards the end of the evening. We found ourselves having to pour our own tea, request hot water refills, and noticed only one staff member covering the entire main dining area. Still, Alvin stood out as a true star—he was engaging, warm, and made everyone feel comfortable. At Fiamma, both breakfast and dinner service were flawless. The team was attentive, energetic, and set the right tone for the day. Melvin deserves special mention for remembering our usual orders, creating a delightful birthday treat, and ensuring we felt warmly welcomed. The private dining room arrangement for our group was much appreciated. Shahie, Sera, and the team consistently delivered excellent service, making this one of our favorite venues for gatherings. Chef Antonio’s cuisine, as always, never disappoints. In-room dining service exceeded expectations. Despite the brief interaction, the serving staff were friendly, proactive, and engaged warmly during the setup. This level of attentiveness, especially from interns, truly sets the hotel apart from others we’ve stayed in. Kudos to the training provided, and special thanks again to Alvin for arranging the thoughtful birthday surprise, which was deeply appreciated. Our spa experience was enjoyable, with good treatments and friendly service. However, the welcome experience could be enhanced. Unlike our visits to Capella Bangkok and Hanoi—where we were greeted with cold towels, drinks, and snacks before the treatment, and served hot drinks with traditional desserts afterward—we received only post-treatment refreshments in Singapore. In Bangkok, a warm neck wrap was even offered after the session. Aligning with such touches would elevate the experience further. One recurring issue has been the lighting system. The spotlight in the toilet and shower area often remains off despite attempts to adjust the controls, requiring us to walk to the master switch—sometimes inconveniently when undressed. If the system cannot be adjusted, perhaps the Culturists could provide clearer guidance. At present, using the toilet in near-darkness is less than ideal. On a positive note, we traveled with two wheelchair guests, and the staff’s attentiveness and prompt assistance—whether heading to The Living Room for tea or to Cassia—was commendable. Overall, our stay was fantastic, and we remain grateful for the consistently warm hospitality. Capella Singapore continues to be our first choice whenever we book a stay in town. The service quality upholds the brand’s reputation as the number one hotel in the world. That’s said, our old folks had complimented this extraordinary hotel as “The garden of Eden”

I had a truly wonderful experience staying at Capella Singapore for the third time. Each of my visits has been memorable, and the staff consistently go above and beyond to provide exceptional service. From the thoughtful amenities for our young child, including bath salts, coloring books, and pencils, to the outstanding service at Fiamma, The Living Room, and in-room dining, every detail was well taken care of. I am already looking forward to my next stay at Capella Singapore.

The villa itself was stunning, impeccably maintained, and designed with such care that we felt both spoiled and at home at the same time. The lush grounds and the serene atmosphere created the perfect backdrop for our family holiday. Our children were made to feel just as welcome as the adults, which made the stay effortless and joyful for us as parents. Equally important was the service. Every member of the team we encountered was not only highly professional but also genuinely warm and caring. From the housekeeping staff who anticipated our needs before we even mentioned them, to the concierge and culturists who went above and beyond to personalize our experience, to the spa team who provided world-class treatments, we were consistently impressed. The seamless luggage transfer from our previous hotel, the thoughtful arrangements at the restaurants, and even the smallest gestures like a smile or a kind word,were all noticed and deeply appreciated.