Exceptional Service at the Grand Hyatt Club Lounge Especially! Stayed here from February - May 2024 - During my recent stay at the Grand Hyatt in Seoul, I experienced an extraordinary level of service at the Club Lounge. This lounge has set a benchmark that all other Hyatts should strive to achieve (including the Park Hyatt in Seoul). Its reputation is well-known globally as even the staff at GH Athens informed me that GH Seoul was known for being impressive. As a globalist, my expectations are high, but the staff at the Grand Hyatt Seoul surpassed them in every way. Their dedication to outstanding customer service, warm personalities, and attentiveness made my stay truly memorable. I'd like to recognize each of the following employees for their exceptional contributions: Jasmin – Your warm welcome and infectious smile created a positive first impression. Your attention to detail and genuine care for guests are truly appreciated. Jones – Your professionalism and efficiency shone through in every interaction. Thank you for ensuring all my needs were met with a personal touch. Heather – Your friendly demeanor and willingness to go above and beyond were remarkable. You have a gift for making guests feel at home. Hailey – Your proactive approach and impeccable service stood out. Thank you for always anticipating my needs. Joy – Your name reflects your service perfectly. Your joyful attitude and eagerness to assist were highlights of my stay. Amber – Your calm and composed nature provided a sense of tranquility in the lounge. Your ability to handle any situation with grace is commendable and always a pleasure every morning greeting! Julie – Your dedication to excellent service is evident in everything you do. Thank you for your hard work and commitment to guest satisfaction and handling all guests during the busiest times. Elena – Your attention to detail and personalized service made me feel valued. Thank you for making my stay enjoyable. Miel – Your vibrant energy and enthusiasm were contagious. Thank you for brightening each day with your positivity. Doha – Your professionalism and courteous nature were greatly appreciated. Thank you for your exceptional service and kindness. Kelly – Your efficiency and friendly attitude ensured a smooth and pleasant experience. Thank you for your dedication to all the guests around and myself. You were personable to all. Diana – Your welcoming personality and genuine care for guests were heartwarming. Thank you for making me feel special. Sofia – Your elegance and grace in service were remarkable. Thank you for your attention to detail and thoughtful gestures. Reina – Your cheerful disposition and willingness to assist with any request made a significant impact on my stay. Thank you for your exceptional service. Jinny – Your professionalism and warm hospitality were truly appreciated. Thank you for your consistent and outstanding service was memorable from day 1 Ruby – Your kind and friendly nature made every interaction a pleasure. Thank you for your dedication to making guests feel welcome. :) Darlene – Your attentive service and positive attitude were greatly appreciated. Thank you for going above and beyond for everyone Dawn – Your commitment to excellence and warm personality were evident in every interaction. Thank you for making my stay enjoyable. The Grand Hyatt Seoul's Club Lounge team has set a new standard for service excellence. Their dedication, warmth, and professionalism create an unparalleled guest experience that is truly world-class. I highly recommend this team and look forward to my next visit. Thank you all for making my stay exceptional and I hope to come back again and "live" here in my home away from home. Thank you for making me feel welcomed and thank you for making me feel like part of the family. I also want to thank you for the special surprise on my birthday!! This was trulyyy the best! I lived for 2 years at another Grand Hyatt property - and I never got a cake from them. This truly made me touched!! Also - the housekeeping staff is great! I didn't get the name who was servicing my room during my stays in 1102 and 1101 during the weekday shifts. She was great!! and deserves all the praise!!

My wife and I spent four nights at the Grand Hyatt on our first ever visit to Seoul. We could not have been more impressed! The hotel is absolutely stunning from the first glimpse of the lobby all the way up into the rooms. The attention to detail is incredible and the staff were so friendly and helpful. The breakfast buffet is massive and diverse. The dinner buffet is also excellent. The location is solid as long as you don't plan to rely on public transport. We switched hotels halfway throught our trip and were very sad to leave the Grand Hyatt. We plan to be back!

The stay was great. Everything was 5 star. Great view of the whole city from our room. Room service is superb.

Very good service, fantastic gym, beautiful bar in the lobby with live music in the evening, great view from the rooms. Highly recommend

The room is good just that the temperature could be adjusted a little as it is more chilly and the length of the bed is a bit shorter for those who are taller.