Gran Melia Colon

Only in the Cancun hotels, where I have learned to be accustomed to it, have I been subjected to such an upsell push for rooms, breakfast and drink options. During the check in, we were stationed 2 agents apart from the couple with whom we were traveling. Half way into the 800 Euro upgrade they were trying to sell us, the couple came over to ask us if we were going to buy the 90 Euro upgrade they were offered for the same amenities. When they realized they were caught in this, a lot discussion in the background, with a 3rd “supervisor” took place and then the computer screen was turned away and we were told, “…only one of those Red Level offers was available.” The next morning we told we had signed up for the Red Level, and when I marched into the office asking for an explanation, we were told they accidentally added us to the list. The manager avoided making eye contact with me for the duration of our stay, though I had to pass him in the lobby several times per day. Eventually, an apology letter arrived in our room. They said they had tried to reach us but couldn’t. Of course, they saw me several times each day, but somehow couldn’t reach me. Ironically, they granted us Red Level breakfast privileges, which I skipped since the whole thing left a bad taste in my mouth. To its credit, the hotel is beautiful and in a great strategic location for the attractions and restaurants in Seville.

Very nice hotel located centrally in the city; Excellent breakfast and they have a room with snacks and drinks that is available to most guests, which was very convenient. Room was quite large and fairly modern. Service was good throughout, but was disappointed that they would not refund me for a night that I did not stay. Recognize that they have a policy and it was my fault, but they showed zero flexibility which again, was disappointing.

We loved everything about this beautiful hotel! From the stellar service, to the fresh flowers everywhere, to the most lovely nightcap at the stunning bar, to the high-end toiletries always replenished, to the amazing decor, to the great workout facility, to the sound of the bells of the cathedral drawing our hearts back into the city every 30 minutes. Our only complaint is that 3 nights was just not enough time to enjoy all the city has to offer plus all the perks of the hotel (rooftop pool, bathtub with salts, RED level lounge, and so much more). Guess we will most definitely have to come back sometime! We highly recommend this stay for anyone who loves luxury, ease, and ambience. Truly one of our best foreign hotel experiences to date!

We have just comeback from ten lovely nights at this beautiful hotel. It’s hard to know where to start in writing a review. People will go with varying expectations and requirements of a branded five star hotel but this is a hotel where the staff work very hard to make sure that they are all met. First the location is great - good for walking around this beautiful city - most places 15 minutes walk away. Checking in was very good - we were even able to access our room early - the reception team are lovely - professional, helpful and really want your stay to be perfect. They were brilliant - a very big thank you. Our room on the sixth floor was not the largest but very comfortable, good storage and everything you need to make you feel at home - the light from the balcony doors and views make up for this! It was also so quiet and comfortable - slept very well indeed. The whole hotel is impeccable- the housekeeping team were great and if you want it - turn down service is a nice luxury! Breakfast is a very good experience - plenty of choice from the extensive buffet plus a menu of cooked dishes, additional juices and cocktails to choose from! Service at breakfast was also extremely good, especially María who mainly looked after us so well. If you go down around 9:30 on a Sunday it will be busy (a couple of people were complaining) but the staff managed it all very well. The bonus is breakfast is 7am to 12noon so a big window to aim at! We had drinks in the lounge a couple of times and agin very good. The door staff and concierge were helpful and professional - booking us a cab to get back to the airport and helping us with our bags. The team here are fantastic - all professional, competent and with a purpose to put the guest first. We were sad to leave this grand hotel and hope to visit again. Thank you for a perfect stay.

We had a truly wonderful stay here in room 605. All the staff were warm and welcoming from the moment we arrived and Oscar and Pablo were particularly helpful to us throughout our stay. Our room was compact but comfortable with a small balcony overlooking the rooftops. Loved the heated rooftop pool as well. Breakfast was amazing and the cocktails were great. Nothing to criticise (other than perhaps the slightly overpowering air freshener!) A wonderful stay.