Gran Melia Colon

Stayed at the hotel last weekend for 3 nights on my first but certainly not last visit to Seville. I can't recommend this hotel enough to anyone contemplating going. The staff were so welcoming and kind and went out of their way to make sure i stay was perfect. It was my Girlfriend's birthday the day before we flew and as a surprise the hotel kindly delivered to our room a bottle of champagne and a cake free of charge. The hotel was spotless as was our room. We will certainly be returning and have already recommended the hotel to friends and family. Thank you once again to all that made our stay special.

The room at Hotel Colón Gran Meliá was beautiful, comfortable, and exactly what we expected from a hotel of this caliber. Unfortunately, the service did not live up to the same standard. On two separate mornings, we were not properly attended to at breakfast. Despite breakfast being included with our room, the service was so disappointing that we ultimately chose to leave the hotel and have breakfast elsewhere. Our arrival experience was also disappointing. During check-in, we felt there was an excessive focus on upselling us throughout the registration process. Once we declined the room upgrade, the warmth and attentiveness seemed to disappear, which made us feel less valued as guests. For a luxury five-star property, I expected a much higher level of hospitality, especially when it comes to making guests feel welcomed and cared for. The room was wonderful, but unfortunately, the overall service experience fell well below our expectations.

At this hotel making $$ is more important than the health of the guests. Water was dripping from the ceiling in our room so I put a towel on the floor. When we came back the towel was gone but during the night water started dripping again so I pushed the ceiling panel aside to see what was going on. The towel had been put on top (now soaking wet) of the ceiling panels. Attached pictures show what I found. For the amount you pay they don't bother changing/maintaining the air filters. The filer was so plugged that air has bee bypassing the filter for months which means all the fans and of the ducting was full of ??? When we went out in the morning I left both the ceiling panel and the dirty air filter off. When we came back to the room both the ceiling panel and the dirty air filter had been put back in place. For 3 days after this my throat felt like I was getting a cold. They tried to tell me it was an issue staff wasn't aware of which is impossible. 1). there had been multiple attempts to repair the leaking pipe 2.) It takes 2 minutes to replaced the filter but management has to allow it.

Great Historic Hotel Conveniently located near city spots, restaurants and shops in the city of Seville … Service, staff and food were exceptional… rooms were spacious and comfortable…. Pool and spa were smaller than expected, but still a nice relaxing relief from the heat… Gym was also smaller than expected, but still a good spot for a workout… Overall AAAA++++ and highly recommended

We had a wonderful experience during our stay at Hotel Colon Gran Melia; everyone was friendly, attentive and professional, with a human touch. Particularly we were taken care of at the reception/front desk by Paula, who had an outstanding attitude and went out of her way to make us feel at home.