Fairmont Peace Hotel

The decoration of the hotel is very professional.Really appreciate the historical story from this museum. The Explanation of the details from Robin is very clearly.We choose the history significantly from the moment.

There are always tourists hovering outside trying to get in for a look, but who are politely turned away. As a guest you get the real back in time experience that makes this place so special. Down seemingly endless corridors the rooms are large and very comfortable - yes the decor is dated but that is the point. Service is impeccable. The breakfast is among the best I have ever had in any hotel. This is not a place for road warriors or those looking for ultra modern chic - it is a place to savour a great experience. If you can pay extra for a Fairmont Club room - the lounge is very comfortable with outstanding service and good food and drinks - the afternoon tea was our favourite - and when they ran out of scones one afternoon a fresh batch was later delivered to our room even though we didn't ask.

Excellent service throughout — from reception to concierge to the hotel pick-up service. Every member of staff went above and beyond to ensure guests were well taken care of, and it truly made our stay memorable from start to finish. Our experience began even before we arrived, with the pick-up service being punctual, professional, and incredibly welcoming. The driver was courteous, helped with our luggage without being asked, and gave us a friendly introduction to the city along the way, which immediately set a positive tone for the trip. Upon arrival, the reception team made check-in seamless. They were warm, efficient, and attentive to every detail, taking the time to explain the hotel's facilities and answer all our questions patiently. Nothing felt rushed, and we genuinely felt like valued guests rather than just another booking. The concierge deserves special mention as well. They were knowledgeable about local attractions, restaurants, and transport options, and offered thoughtful recommendations tailored to what we were looking for. Whenever we needed assistance — whether booking a table, arranging transport, or simply asking for directions — they responded promptly and with a genuine willingness to help. Throughout our stay, housekeeping, dining staff, and the rest of the team maintained the same high standard of hospitality. Everything was clean, well-organized, and handled with real care and attention to detail. Overall, this level of consistent, attentive service is rare to find, and it made a huge difference to our overall experience. We left feeling genuinely well looked after, and we would highly recommend this hotel to anyone looking for a stay where service truly comes first.

A wonderful experience at one of Shanghai’s most iconic hotels. Excellent location, beautiful historic atmosphere, attentive service, and very comfortable rooms. The staff were professional and welcoming throughout our stay. A perfect combination of classic charm and modern comfort. Highly recommended!

we are very glad to join this history museum tour; the original elevator has more than nightseven years history. the photo making skill and guest service from guide robin is fantistic. best memory at all