Fairmont Peace Hotel

Absolutely lovely place with personable staff at the lounge. I upgraded myself to the king suite as a platinum Accor member but was later offered a discount to the River suite for the 3 of us which we took up. We were well -taken care of by Max, whom we had a great conversation with at the rooftop, as well as Kevin who sorted out some of the admin for us. Peace hotel is a place of history. We were able to visit the museum and also sat down to listen to the infamous Jazz band. This is one of our higlights in Shanghai this time!

We had a wonderful stay at the Fairmont Peace Hotel, an iconic property with an exceptional location right on Nanjing Road and just steps away from the Bund. It is an ideal base for exploring Shanghai, combining history, character and a truly privileged location. Our room was very comfortable and impeccably maintained, and the overall standard of service throughout the hotel was excellent. We would particularly like to highlight the Concierge team, who were outstanding. They were consistently professional, efficient and extremely helpful, assisting us brilliantly with several matters during our stay and making a real difference to our experience. The main aspect that we felt could be improved concerns some of the hotel's food and beverage policies and services. We dined at both the Dragon Phoenix and The Cathay Room, and although we appreciated the quality and setting, we were disappointed that the kitchens close at 9:00 pm. On both occasions, we also felt some pressure to have the various courses served too quickly, sometimes almost at the same time. This took away from the pleasure of enjoying a relaxed dinner, which we would expect to be an important part of the experience in restaurants of this standard. We fully understand the need for kitchen closing times, but we believe the service should be organised in a way that allows guests with accepted reservations to enjoy their meal at a comfortable pace without feeling rushed. We were also quite surprised by the policy at The Jazz Bar. As hotel guests who were already regularly using and spending in the hotel's bars and restaurants, we found it rather unusual to be required to commit to a minimum spend simply to enjoy the Jazz Bar. For that reason, we ultimately decided not to visit it. In a hotel of this category, we feel that resident guests should be able to enjoy such an iconic hotel venue without being subject to a minimum consumption requirement. These points aside, our overall experience at the Fairmont Peace Hotel was excellent. Its unique character, superb location, high standard of service and exceptional Concierge team make it a hotel we would certainly recommend and would be very happy to return to.

The suite was spacious and the attention to details by the staff should be applauded, they went above and beyond guest expectations, I had a lovely stay and highly recommend this hotel for your next stay!

Our family members are so comfortable to stay in this Historical hotel, Which displayed the ninety seven years history and art deco construction, the Explanation from guide Robin wei is very professional and the details displayed very clearly, we truly love this hotel tour.

I rarely write reviews eve tough I travel a great deal. However I would to share the amazing help I got from the head concierge ;Lily Hickman ; I had left my wallet (ID&credits cards) in a taxi going to the airport . While off duty ( 11 pm ) she managed to trace the taxi , had him turn back to the airport in time for me to get my flight . Exceptional service . The Peace Hotel Management is lucky to have her . Franck Moison